RingCentral Sales Engineer - Direct Sales

Location: San Mateo, CA; Denver, CO;

Job Description:

We are looking for a driven and energetic Sales Engineer to join the fast-growing RingCentral team. The Sales Engineer is a dynamic industry and technical expert, providing input to the prospecting, sales, and implementation processes. The RingCentral Sales Engineer assists account executives and sales teams, delivers product presentations, implementations, training programs, and account management.

You’ll become the resident expert on RingCentral services and applications with strong working knowledge of our hosted VoIP platform, product features, and IP hardware. The ability to assist new customers through the setup process, resolve technical issues and provide expert insight will be critical. You’ll also develop skills as a technical consultant, a product advocate, and customer success champion.

The Sales Engineer will have a focus on our direct sales teams and assist with sales and product demos, RFP’s, implemenations, account management, and technical escalations.

Responsiblities:

• Provide account management to larger, high-profile customers
• Provide onsite implementations and demos when needed
• Present advanced technical concepts through demonstrations, product overviews, and sales presentations
• Develop advanced system configurations and implementations in response to customer needs and requirements
• Develop and maintain expert understanding of all RingCentral applications and products
• Deliver sales and training programs to prospective and existing clients
• Develop relationships with customers, sales and support teams, become a product and customer advocate, and provide world class technical support
• Participate in the creation of training materials, technical documents, and product feedback
• Representation at conferences, industry, and sales events as needed
• Moderate travel will be required

Desired Qualifications and Experience:

• 3+ years of SE/technical support experience in telecom industry
• Proven experience in technology space, previous cloud, PBX, or telephony experience required
• Proven experience with VoIP, SIP, or telecom as an admin, engineer, or technical support role is required
• Advanced understanding of networking protocols, standards, and hardware such as TCP/IP, UDP, HTTP, DHCP, DNS, NAT, firewalls and router configurations
• Ability to identify different technologies and provide solutions as it relates to RingCentral VoIP service
• Ability to troubleshoot common hardware, software, and network connectivity problems in multi-platform, multi-protocol environments in installation of RingCentral VoIP service
• Ability to excel in a team-oriented and fast-paced environment
• Excellent consultive selling acumen
• Excellent customer service orientation, face-to-face and phone support to remote users
• Excellent communication skills and interpersonal skills, ability to convey and relate ideas to others
• Vibrant and energetic attitude, willingness to perform and get things done
• Relevant industry training and/or certifications including but not limited to Network+, CCNA, CCNP
• Bachelor’s degree in C.S. or a combination of education and relevant experience

About RingCentral

RingCentral is a leader in cloud computing based business phone systems, with tens of thousands of business customers and top industry honors, including the PC Magazine Editor's Choice Award, the Small Business Computing Excellence in Technology Award, and the 2010 World Economic Forum Technology Pioneer Award. The disruptive RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral provides small businesses with world-class business capabilities that, until recently, were available only to large corporations. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures, and DAG Ventures. For more information, please visit: www.ringcentral.com.

To apply:
To apply, please submit your resume and salary requirements to jobscontact@ringcentral.com

Salary TBD depending on qualifications and experience.