RingCentral Press Releases

RingCentral expands AI innovation leadership across workforce engagement, agent support, and customer experience operations RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 . 1 The IDC MarketScape evaluates vendors on their ability to support workforce engagement through AI-driven forecasting, scheduling, quality management, and analytics. RingCentral’s RingWEM delivers these capabilities natively within RingCX ™ , enabling organizations to optimize workforce performance, control labor costs, and improve customer engagement at scale. “RingCentral stands out as an excellent option for large organizations looking for a comprehensive, AI-driven workforce engagement management platform,” said Lou Reinemann, Research Director at IDC. “The solution is particularly well-suited for companies with international

Board appointment reinforces RingCentral’s leadership in AI-native cloud communications RingCentral, Inc. (NYSE: RNG), a global leader in agentic voice AI-powered cloud communications, today announced the appointment of Mahmoud ElAssir to its Board of Directors, effective immediately. ElAssir is a highly accomplished technology and AI transformation leader with more than two decades of experience building and operating mission-critical platforms at global scale across telecommunications, financial services, and healthcare. He brings deep expertise in AI-native platforms, cloud infrastructure, real-time data systems, security, and large-scale product engineering—capabilities central to RingCentral’s next phase of growth. As Senior Vice President and Chief Technology Officer at UnitedHealth Group, ElAssir leads Group Technology Infrastructure, Platforms, and Services, including Corporate Systems. He oversees more than 8,000 technologists responsible for operating and modernizing one of