|
Platinum Express Limousines runs its business with RingCentral Online and DigitalLine.
Platinum Express Limousines, a full service limousine company in Orange, California, operates seven vehicles from two passenger executive cars to luxury SUVs. Owner Octavio Carillo immediately saw the need for an 800 number.
He had started with his personal cell phone number on the company’s Web site. “I realized that the cell phone wouldn’t cut it,” Octavio says, “Getting an 800 number was common sense. You get 33% more calls because you have an 800 number. It’s a free call and it makes you look bigger. Most big companies have 800 numbers so having one makes you seem as big and does make you more credible.”
“I did some research for 800 numbers and found RingCentral. I reviewed the product and it seemed to be the best compared to the others. You get the toll free number, free fax, minutes and a complete phone system.”
RingCentral’s 800 number has helped the business grow. “I’ve gotten a lot of business just because of the 800 number and the Web site,” he says. “I am nationwide, now, and I’ve even gotten calls from out of the country.”
When the call comes in, Octavio monitors and answers the calls on his Call Controller SoftPhone or lets the calls go to the four phones in the office. “It’s a fool proof system,” he says. If no one in the office answers it, it then routes to two cell phones. If no one answers at any of the phones, the call goes to voicemail. So they never miss a call.
Like most RingCentral customers, Octavio is exploring other features that came with his 800 number. “I use the call logs to check statistics, how many calls came in, who called, or to see if we missed a call.” And as for RingCentral’s online tools, Octavio says, “Anybody could set up this phone system. It’s self explanatory, it’s not rocket science.” Internet fax is an unexpected bonus. “If you’re working on a document, you can automatically fax it out,” he says. “Instead of printing faxes, I just store them where they need go instead of wasting paper and trees.”
Octavio added DigitalLine, RingCentral’s new VoIP outbound dialing option, and loves it. “I make and answer calls right on my PC with DigitalLine,” he says. “I’m wireless, too, through a router in the office. And the quality is great!”
He feels that using DigitalLine with RingCentral gives you everything you need for a small business. “Literally, you can run your business from your DigitalLine; you could be at the beach,” he says. “It’s got
|
 |
Industry
 Travel and Hospitality
Favorite features
800 number
DigitalLine
Call logs
Online tools
Fax
Results
No missed calls
International orders
Eliminated fax supply expense
|
|
|
everything built in to it: you can send faxes, you can receive faxes, your voice messaging system is on there, you can listen to them, play them, send them somewhere, delete them.”
“Businesses need to have RingCentral,” Octavio concludes. “I can’t live without. It’s the best thing I ran into since I started the business.”
|
