Law firm restores order with cloud-based business phone system.

RingCentral Office manages communications for law firm, reducing costs and enabling office expansion.

Jason A. Smith, Attorney-at-Law, acted as judge and jury when selecting a business phone system for his law firm. The attorney found other systems guilty by reason of outdated technology and high costs until he chose cloud-based, hosted business phone system, RingCentral Office™. After extensively researching its competitors, Smith selected RingCentral Office for its robust communication management capabilities and ease of expansion. The verdict: with RingCentral, Smith is able to scale his business with ease, expanding his staff as needed, and has substantially cut his monthly phone bills.

“A business phone system is essential to the practice of law. With RingCentral Office, we are able to maintain a high standard of professionalism with sophisticated phone capabilities common to much larger firms, without having to pay for an expensive, on-premise phone system,” said Smith.

Smith has been in business for four years and his law firm has nine attorneys and support staff. The firm expands and contracts as needed to accommodate their client caseload, fluctuating from 10 to 20 people.

Finding the right business phone service took some trial and error. Legacy, on-premise based business phone systems— besides being extremely expensive— also require technical expertise to install and manage. Prior to RingCentral, the firm used an AT&T small business phone system but found it expensive and too difficult to manage. Having endured the painful trials of phone companies claiming to provide business phone services, Smith signed up for RingCentral Office.

The law firm appreciates that RingCentral Office has an easy to use online interface that requires no technical skills and gives them control over the phone system. They can easily add or remove phone lines as needed, without complex programming. The flexible extension structure gives them the ability to add or remove extensions, and modify extension rules in minutes. When the team expands, new members are easily incorporated wherever they are located and even added to the dial-by-name directory instantly.

The firm also uses the hold music and prerecorded greetings; all of which they have found easy to set up and customize. RingCentral Office provides Smith with sophisticated business phone services at a fraction of the cost of a traditional PBX system. Before switching to RingCentral, Smith dreaded opening the mail. He never knew what to expect with service bills as high as $3,500 a month. With RingCentral Office, they now pay a low fixed monthly cost. Smith believes he has saved the firm approximately $21,000 in communication costs annually and now has significantly more communication capabilities with RingCentral.

“With RingCentral we have a professional business phone system that gives us the control and flexibility that other systems lack, at a cost that has taken the fear out of opening the mail,” said Smith.