What's New in RingCentral 2005

With Answering Rules—an enhancement to your Answering Options—you can create rules that will route calls according to the date, time and caller. For example, you can create a rule that tells your system to play different greetings during “office” and “after” hours. Learn More

Connect to any phone faster with RingOut click-to-call dialing. RingOut works from your online account, Microsoft® Outlook®, or an open application—such as Word, Excel, a Web page or even a custom database. Just highlight a number on your screen or click any number in your online account. Your RingCentral automated attendant will then dial you and connect your call, to anywhere and from any phone. You can also use RingOut to make international calls. It is the perfect solution to providing great customer service and freeing up your time. Learn More

With the improved Call Controller, you can control what happens to a call after it’s been forwarded to your Follow Me/Find Me numbers. In the latest version, if you do not pick up a call and it is being directed to another number, you can still Accept, Reject, Reply To (text-to-audio), or send the call To Voicemail through Call Controller. You can also change the amount of time callers wait before they are forwarded (see Additional Call Forwarding Option: Choose Waiting Time below).

Now, an easy-to-use wizard on your Call Controller tool will help export your Outlook® contacts to your RingCentral account for you. If you’ve already added your Outlook contacts to your RingCentral account, you can still use the wizard to quickly update and add any new contacts. To start using the wizard, open your Call Controller, click Menu > Export My Contacts. It’s that simple.

It’s easier now to change your Do Not Disturb setting to on or off. RingCentral has put a Do Not Disturb checkbox in plain view on the Overview page of your RingCentral account. (See image).

Want to block or unblock a number? We’ve simplified the screen on your RingCentral online account so that the task is easier. Simply log on to your account, click Preferences and from the left menu, click Blocked/Allowed Numbers. Add or Remove a number from the Blocked or Allowed columns. You can also block all pay phone calls, all calls (allowing only some numbers or area codes), or block all calls that don’t have caller ID.

Should your callers wait 5 seconds or 40 before Call Forwarding kicks in? Now you have more choices: from 1 second to a full minute. To change your options, log on to your account and click Preferences. From the left menu, click Answering Options

Download our Phone User Guide (PDF version) to learn more about how you can use your RingCentral subscription to improve your communication needs. The user guide and glossary are designed to help you respond to messages and change your options by phone. Print it out and use it as a quick reference guide.

The latest version of Call Controller allows you to hear caller’s name right through your PC’s speakers.
To enable this feature, update your call controller software and verify that “Prompt callers to announce their name” option is enabled under “Answering Options” in your account’s “Preferences”.
In addition, you can control local operation of this feature in your Call Controller’s option settings.

You can now add a local or standard toll-free dedicated fax number to your RingCentral account. This feature is available at no charge for users with Plus, Power, and Premium Plans. Professional Plan users can purchase an additional number for $9.99 or upgrade to one of the above service plans to take advantage of this offer.
To enable your free dedicated fax number:

1. Log into your account at http://service.ringcentral.com .
Hint : Click the My Account button from your RingCentral Call Controller for faster access!
2. Click the Preferences link in the top menu of the Overview page.
3. Under RingCentral Phone Numbers, click Get it now! and follow the instructions.

You can easily update your clients and colleagues with your new fax number using the Inform Your Contacts Wizard.
If you have any questions call RingCentral Support at 1-888-898-4591.

This new addition to the service enables you to use a direct dial number (Additional RingCentral Phone Number) assigned to an extension to login into your RingCentral account.
Instead of using your Master RingCentral Number + Extension Number (e.g., 888-555-1212, ext. 4), you can simply use your direct dial number when logging in from the web or from your RingCentral Call Controller (Menu -> Properties -> Account Information).
For example, if you’re attempting to log into Ext. 2 of Master Number 800-555- 5555, and you have mapped the Additional Number (415) 555-1212 to Ext. 2, you can simply enter (415) 555-1212 when you login into your account. Your password remains unchanged.

The new Call Controller software includes a centralized menu to control options for sending faxes.
In one convenient location you can select direct or mail fax delivery, control your scanner, edit your personal information for the cover page, specify Dialing properties, and enable direct faxing from Microsoft Office.
You can invoke this menu by selecting Fax Options… in the RingCentral Internet Fax’s Tools menu or via the Fax Tab in your Call Controller’s Properties menu.

This convenient feature helps you to inform your customers, colleagues, and friends about your new phone and fax numbers. It only takes 3 easy steps to update your contacts. First, select existing contacts from Outlook or Outlook Express Address books. Next, Personalize your message. Finally, send your message.
RingCentral will securely deliver your message to your selected recipients. The information provided will not be used or shared with any 3rd parties.
The Inform Your Contacts Wizard is started automatically after you install or re-install the Call Controller software. Also, you can run it at any time from Call Controller’s main menu.

The latest version of the Call Controller simplifies sending faxes from Microsoft Office applications.
It adds RingCentral Fax button to the main application toolbar and extends the “File -> Send To” menu with “Recipient using RingCentral Internet Fax”. These new enhancements reduce the task of sending a fax to a single click of a mouse.
You can enable and disable this option via a check box on the Fax options tab in your Call Controller’s Properties menu.

This new feature blocks undesirable callers from bothering you or driving up your communications cost. You can block calls from particular phone numbers, or prevent all calls from selected area codes, pay phones, and calls without Caller ID from reaching you. Callers from blocked numbers will hear a “mailbox full” message. To control your blocked phone numbers, select Blocked List from Preferences menu in your account. In order to use this feature you need to login into your Master Account number (without specifying extension).

The new account overview page offers a convenient way to keep track of your account and your communications. It displays recent messages and faxes, and a log of recent phone calls. In addition, the Overview page gives you an at-a-glance look of your account status and will show you service and account specific alerts and messages.

You can now receive the incoming faxes in Adobe PDF format. This popular format will let you read your faxes on any computer or PDA with Adobe Reader (available free at http://www.adobe.com/products/acrobat/readstep2.html).
To change your fax format settings, login into your RingCentral Online account and choose Fax Settings from the Preferences menu.