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Answering Rules

Here is a list of your Answering Rules. When a new call is received, one rule will be executed depending on the time of the call and/or caller.

My Rules

Enabled Name Description
Introductory Greeting: Custom Intro Greeting Play
Voicemail Greeting:Default Voice Greeting Play
Edit
After Hours
Executes when no other rules apply.
Take Messages Only: Voicemail and Fax
Voicemail Greeting: Office is Closed Greeting Play
Edit Delete
Holiday Season Message
Take Messages Only: Voicemail and Fax
Voicemail Greeting: Holiday Wishes !! Play
Edit Delete
Key Customers
Ring to: +1 (925) 555-2211
Edit Delete
Vacation Message
Introductory Greeting: I'm away. Bob taking my calls Play
Voicemail Greeting: Default Voicemail Greeting Play
Edit Delete
Built-in Rules These rules can be used to override My Rules and can also be toggled over the phone.
Enabled Name Description
Do Not Disturb
Take Messages Only: Voicemail and Fax
Voicemail Greeting: Default Voicemail Greeting Play
Edit
FollowMe
Introductory Greeting: Default Introductory Greeting Play
FollowMe: +1 (979) 555-3456
Voicemail Greeting: Default Voicemail Greeting Play

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Answering Rules
With Answering Rules, you can route callers according to:

1. Who they are,

2. When they call, or

3. The number they dialed.

Create as many rules as you want using one or all three filters. Rules are enabled and in effect when their box is checked.

Custom Rules supersede Business Hours if an inbound call falls into both rules. If two different Custom Rules have a conflict, the first name in alphabetical order will handle the call.
Business Hours
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