RingCentral Privacy Policy

1. INFORMATION WE COLLECT

We collect a variety of personally identifiable information about users of our services and visitors to our Web site in order to ensure an enjoyable user experience and seamless communications. When we use the term “personally identifiable information,” we mean information that is directly associated with, or could be used to identify, a specific person. Such information includes a name, address, telephone number, e mail address, or information about activities directly linked to that person which would permit the physical or online contacting of that person.

Our definition of personally identifiable information does not include “aggregate information”—data we collect about a group or category of services or users or customers and from which individual user or customer identities have been removed. Aggregate data—for example, a report that indicates that a certain number of our customers reside in a particular state or region of the United States, or a report on how many of our customers visited particular pages of our Web site—aids us in understanding trends and customer needs so that we can better consider new services or tailor existing services to customer preferences.

Our definition of personally identifiable information also does not include your Internet protocol (“IP”) address, unless you have registered with us in the “Preferences” section of our Web site, in which case your IP address is linked to your personally identifiable information.

We collect the following types of personally identifiable information through use of our Web site and telephone calls to RingCentral customer service:

• Information You Give Us: We collect information you give us—such as your name, billing address, telephone number, e-mail address, and/or credit card number—when you purchase or use a service, participate in a promotion, or register with us in the “Preferences” section on our Web site.
• Information We Collect Automatically: We automatically collect certain types of information whenever you interact with us. For example, when you visit RingCentral’s Web site, our systems automatically provide us with your IP address to tell us what type of Web browser you use, which may be linked to personally identifiable information if you have registered with us in the “Preferences” section of our Web site. When you visit RingCentral’s Web site by clicking an advertisement on a third-party Web site, RingCentral automatically collects information about the Web site you were visiting when you clicked on RingCentral’s advertisement, including the IP address of the Web site and the date and time that you clicked on RingCentral’s advertisement.
• Information We Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:
• Credit information, which allows us to complete transactions for the purchase of RingCentral services, and
• Commercially available demographic and marketing information from third parties, which aids us in serving you and informing you of services that may be of interest to you.

RingCentral does not knowingly collect—either actively or passively—any information, including personal information as defined by the Children’s Online Privacy Protection Act, from children under the age of 13.

To see how we use, disclose, and protect the personally identifiable information that we collect, please review the rest of this Policy.

2. OUR USE OF PERSONALLY IDENTIFIABLE INFORMATION

Our Internal Use: In general, we use personally identifiable information to serve our existing and prospective customers and to enhance and extend our customer relationships. By understanding how you use our services and our Web site, we are able to customize and personalize our interactions with you. More specifically:

• We use personally identifiable information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from RingCentral or others that better meet your needs.
• RingCentral uses e-mail, telemarketing, and direct mail to inform you about RingCentral products or services we think will interest you.

While you may choose not to receive marketing information from us, you will continue to receive bills, customer service-related notifications, and other similar information from us electronically or otherwise.

Our Customer Surveys: Periodically, you may be able to participate in our surveys to help us improve our services. Any personally identifiable information that we may collect from you in a survey will ONLY be used internally by RingCentral. And unless otherwise explained in the instructions for a particular customer survey, any personally identifiable information you provide to us for purposes of that survey will be used in accordance with this Policy.

3. DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION

Because information about our existing and prospective customers is one of our most important business assets, we seek to protect it and keep it confidential. We do not share personally identifiable information with unaffiliated third parties, nor do we sell it to third parties. We disclose personally identifiable information only as detailed below.

Your Consent: RingCentral will not disclose personally identifiable information other than in accordance with this Policy. In general, that means that you must consent to the disclosure in advance. Depending on the service, we may obtain your consent in a number of ways, including:

• In writing;
• Verbally;
• Online, by clicking on a link or button; or
• Through the use of a dialing string or buttons on a telephone handset.

Disclosure to Unaffiliated Third Parties: : In using these RingCentral Web site, you consent to our disclosure of personally identifiable information to unaffiliated third parties as follows: We share personally identifiable information with unaffiliated third parties ONLY as necessary to complete a transaction or perform a service that you have requested, or to support the technical operation and maintenance of our services and of our Web site. When the unaffiliated third party acts solely on our behalf RingCentral requires that party to follow our privacy practices. RingCentral DOES NOT SELL TO THIRD PARTIES ITS CUSTOMER LISTS OR ANY PERSONALLY IDENTIFIABLE INFORMATION ASSOCIATED WITH ITS CUSTOMERS.

Business Transfers: Information about our users and customers, including personally identifiable information, may be disclosed as part of any merger, acquisition, or sale of company assets. It may also be disclosed in the unlikely event of an insolvency, bankruptcy, or receivership in which personally identifiable information would be transferred as one of the business assets of RingCentral.

911 Calls and Requests for Emergency Assistance: If you dial 911 for emergency services, we may provide personally-identifiable location information to a public safety answering point; emergency medical service provider or dispatch provider; public safety, fire service, or law enforcement official; or hospital emergency or other medical care facility. As permitted by law, we may also disclose personally-identifiable location information without a user’s consent in an emergency situation involving risk of death or serious physical harm, such as to a user’s legal guardian or members of a user’s immediate family or to database management services or information providers solely to assist in delivering emergency services.

Protection of RingCentral and Others: We release personally identifiable information when we believe release is appropriate to do one of the following:

• Comply with the law (e.g., a lawful subpoena);
• Enforce or apply our agreements to sell services to you;
• Bill and collect for services; or
• Protect our rights or property.

4. CUSTOMER PROPRIETARY NETWORK INFORMATION

In the normal course of providing telecommunications and interconnected voice-over-Internet-protocol (“interconnected VoIP”) services to its users and customers, RingCentral collects and maintains certain customer proprietary network information (“CPNI”). Your CPNI includes the types of telecommunications and interconnected VoIP services you currently purchase or subscribe to, how you use those services (for example, your calling records), and billing information related to those services. Your RingCentral telephone number, name, and address do not constitute CPNI.

RingCentral does not sell, trade, or otherwise share your CPNI with anyone outside of RingCentral or with anyone who is not authorized to represent us to offer our services or to perform functions on our behalf except as the law may require or you may authorize.

Federal law generally permits us to use CPNI in our provision of telecommunications and interconnected VoIP services you purchase or subscribe to, including billing and collections for those services. We are permitted to use or disclose CPNI to offer communications services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons such as to respond to a court order, to investigate fraud, to protect our rights or property, to protect against the unlawful use of our services, or to protect other users.

If you choose to restrict access to your CPNI for our own marketing purposes, please contact us. By restricting our use of your CPNI, you will not affect our provision of any service, nor will you necessarily eliminate all types of RingCentral marketing.

5. SECURITY AND DATA INTEGRITY

6. OUR USE OF “COOKIES”

RingCentral uses “cookies” to enhance your use of our Web site. “Cookies” are small text files placed on your computer’s hard drive by a Web site when you visit that Web site. These files identify your computer and record your preferences and other data about your visit to a Web site so that when you return to that site, the site operator knows who you are and can personalize your visit. For example, cookies enable a Web site shopping cart to function so that you only have to check out once. Consequently, cookies are often tied to the use of personally identifiable information while using our Web site. If you choose not to accept the use of cookies, your use of our Web site may be impaired.

Cookies allow us to do the following:

7. OUR USE OF WEB BEACONS

8. OUR USE OF BANNER ADS

9. CHECKING ACCOUNT AND “PREFERENCES” INFORMATION FOR ACCURACY

10. ENFORCEMENT

11. UPDATING OF OUR POLICY

RingCentral will revise or update this Policy if our practices change, as we change existing services, add new services, or develop better ways to inform you of services we think will interest you. You should refer back to this page for the latest information and the effective date of any changes.

12. CONTACTING US