RingCentral^®
Number Porting Policy

RingCentral ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines. If you are porting your number in from another carrier, please follow the instructions for InBound Number Porting. If you would like to port your RingCentral number out to another carrier, please follow the instructions for OutBound Number Porting.

Inbound Number Porting

• Complete and submit the RingCentral Number Porting Request Form (“NPR”).
  
  Toll free numbers. For toll free number porting requests, you must submit a copy of a billing statement from your previous provider along with the NPR.
  
  Local and business numbers. For local and business number porting requests, you may be required to provide a copy of your billing statement along with the NPR.
• RingCentral will conduct a validity search to verify portability. A validity search will determine if your telephone number can be ported into RingCentral. Certain numbers are not supported by our regional calling network and/or certain providers will not port numbers, therefore, these numbers cannot be ported. If your number cannot be ported, RingCentral will notify you via email that your NPR cannot be completed.
• 3. Upon verification of portability, RingCentral will notify you that your number can be ported. Generally, you must then submit a Letter of Authorization (“LOA”) to RingCentral, authorizing your previous service provider to port your number to RingCentral.
  
  Wireless numbers. Wireless numbers may be required to provide security access information on the LOA.
• RingCentral will then submit your LOA to your previous telecommunications provider, and we will begin porting your number.

Generally, NPRs will be completed within ten (10) business days after RingCentral receives your NPR. If you have not received response regarding your NPR within fourteen (14) business days or you have any questions regarding our Number Porting Policy, please follow the instructions to contact Customer Support at www.ringcentral.com/support.

Outbound Number Porting

• YOU MUST KEEP YOUR RINGCENTRAL SERVICE ACTIVE IN ORDER TO PORT YOUR NUMBER TO YOUR NEW PROVIDER. RingCentral cannot guarantee that your RingCentral number will be held for porting if you cancel your RingCentral service prior to receiving confirmation that your number has been successfully ported.
• Request an LOA from your new provider.
• Submit your LOA to your new provider.
• Your new provider will notify RingCentral of your number porting request and RingCentral will verify your account information. RingCentral requests that you pay all outstanding invoices and/or charges on your account before we port out your number. RingCentral will send an email notification to you of all such outstanding charges.
• Upon verification of portability, RingCentral will notify your new provider that your RingCentral number may be ported.
• Please notify RingCentral that your number has been successfully ported and confirm cancelation of your RingCentral service. After you confirm that your RingCentral service has been canceled, RingCentral will no longer bill you for RingCentral services. YOU MAY CONTINUE TO BE BILLED IF YOU DO NOT CANCEL YOUR RINGCENTRAL SERVICE AFTER YOUR NUMBER HAS BEEN PORTED.

Generally, NPRs will be completed within ten (10) business days. If you have not received response regarding your NPR within fourteen (14) business days or you have any questions regarding our Number Porting Policy, please follow the instructions to contact Customer Support at www.ringcentral.com/support.