What is RingCentral Mobile?

RingCentral Mobile is an iPhone application that provides access to your RingCentral voicemails and faxes. It also allows you to use your RingCentral number as your caller ID when you make business calls from your iPhone.

Do I need a RingCentral account?

Yes, RingCentral will only work with an existing RingCentral account.

How do I get RC Mobile?

How much does RC Mobile cost?

RC Mobile is free. However, making RingOut calls from your iPhone uses your RingCentral minutes. Also, inbound and outbound calls count toward your wireless plan minutes.

Is RingCentral Mobile available for other platforms besides the iPhone?

Currently, RingCentral is only available for the iPhone.

How do I log in to my account?

You will be prompted to enter your RingCentral number and password when RC Mobile is launched for the first time. Once you have successfully logged into your account, you will be able begin using RC Mobile.

How do I make a RingOut call?

There are several different ways that a RingOut call can be made using RC Mobile:

• 1. You can dial a number directly from the RingOut tab within the application,
• 2. You can select a contact from within the Contacts tab and choose the number you would like to call,
• 3. You can select a number from your Favorites list,
• 4. Or you can select a number or contact from your Recents call log.

What is RingOut Mode?

RingOut Mode allows you to take a call directly from your iPhone or from another location. If you choose to take the call directly from your iPhone, RC Mobile will place a call to your RingCentral number, where the RingCentral servers will immediately answer and connect you to the caller you are trying to contact. (Note, that your iPhone’s call log will indicate that your RingCentral number was dialed instead of the caller you are trying to contact. However, your RC Mobile and RingCentral account call logs will display the calls correctly.)

If you choose to take calls from a different location, RC Mobile will place a call to the location you select. When you answer the call, RingCentral servers will connect you to the caller you are trying to reach. (Use this option if you have poor reception where you are located or if you prefer to take call on a regular landline phone.) The locations you may choose from are based on your RingCentral Forwarding Numbers. If you would like to select additional numbers, please add the number to your Forwarding Numbers list.

How do I add a speed dial (Favorites) contact?

To add a number to your Favorites list, go to the Favorites tab within RC Mobile and select the “+” button on the top right. This will bring up your contact list. Simply select the contact you would like to add and choose the number (work, home, mobile, etc.) that you would like to create as a speed dial.

How do I view my call log?

Your call log is viewable by selecting the Recents tab within RC Mobile. If a number is contained within your Contacts list, the name of that contact shall appear instead of the actual number.

(Note: only RingOut calls made directly from RingCentral Mobile are logged in Recents)

How do I retrieve my voicemail and fax messages?

Voicemail and fax messages are directly accessible from RC Mobile. When you launch RC Mobile, messages are automatically downloaded to your iPhone and stored in the Messages tab. Within the Messages tab you are able to view when a message was received, the sender’s name or phone number, the length of the message, and the message type (fax or voicemail). Selecting a message will allow you to play the audio voicemail or view the fax document.

How do I retrieve my voicemail and fax messages for a different extension?

To retrieve messages for a different extension, you must re-log into RC Mobile using the specific extension you wish to access. To login with a different extension or account, select the Home tab from within the application and select the Login button (Home > Login). Enter the extension or phone number and password you would like to access into the respective fields and select the Save button. When successful, RC Mobile will immediately return you to the Home tab.

How do I forward a voicemail or fax message?

To forward a voicemail or fax message, go to the Message tab within RC Mobile and select the arrow button next to the message. The contact details screen will appear; on top of this screen will be a Forward option. Select the option and enter the email address where you would like the message to be forward to, and then press Send.

Can I sort my messages?

Yes, you may sort your message by sender or by date. To sort you messages, select the Sender|Date button on the top of your Messages screen to sort your messages.

Is it possible to have a message marked as unopened even after I’ve viewed it?

Yes, it is possible to change whether a message is marked as Opened or Unopened. To do so, simply select the arrow button next to the message. The contact details screen will appear; on top of this screen will be an option to “Mark Opened/Unopened”. Select the option to change message between Opened and Unopened.

Can I make international calls?

Yes, you can make international RingOut calls if the option is enabled on your RingCentral account. Please check your account configuration to ensure that the option is enabled for the destination you would like to call.

What can I do with RC Mobile when the application is offline?

You may access voicemail and fax messages (previously downloaded to the app) in offline mode. You are also able to view and edit your Favorites and Recents list when the application is offline.

You will not be able to make RingOut calls when the application if offline.