Client Communication and Business Efficiency with RingCentral
Cloud-based phone system connects six locations, remote workers, streamlines connectivity and eases IT headaches with better communications
San Mateo, Calif. – April 2, 2014 - RingCentral, Inc. (NYSE: RNG), a leading provider of cloud-based business communication solutions, today announced that Tenthwave, a full service digital marketing agency, chose RingCentral Office to provide more reliable customer service, improve employee communications and connect multiple office locations with a single, unified communications system.
Prior to RingCentral, Tenthwave used three separate on-premises Private Branch Exchange (PBX) systems to manage communications across six locations and 100 employees, while remote staff used personal smartphones and were not connected to any business phone system. Meanwhile, the IT department needed a phone system that could integrate all communications and minimize micro-management, yet scale quickly to support agency growth.
“Prior to adopting RingCentral solution, we did not feel we had a communications infrastructure to efficiently scale and enable us to provide great customer service,” said Jade Wesdorp, system administrator at Tenthwave. “Our legacy systems did not have modern capabilities, for example providing every employee a dedicated conference bridge. It was not a professional way to communicate with customers and took up precious time of our team when they should have been focusing on anticipating customer needs.”
Since switching to RingCentral, Tenthwave’s IT department has regained control by centralizing management of its phone system. Now all offices are integrated, including remote employees who use the RingCentral App with their personal smartphones and now are part of a single cohesive organization.
“Our IT staff felt an immediate wave of relief with all employees functioning under one communications infrastructure,” explained Wesdorp. “IT is saving an average of three hours of set-up time for each employee. Now we can get back to focusing on our customer’s needs, rather than consuming our resources managing legacy phone systems.”
To learn more about the RingCentral Office solution that combines voice, fax, text, conferencing and HD video meetings into a single, unified platform in the cloud, visit www.ringcentral.com.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premises traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.
For additional information,
Jennifer Dong 650-288-0485