Cloud-based phone system connects six locations, remote workers,
streamlines connectivity and eases IT headaches with better
communications
SAN MATEO, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE: RNG), a leading provider of cloud-based
business communication solutions, today announced that Tenthwave, a
full service digital marketing agency, chose RingCentral Office to
provide more reliable customer service, improve employee communications
and connect multiple office locations with a single, unified
communications system.
Prior to RingCentral, Tenthwave used three separate on-premises Private
Branch Exchange (PBX) systems to manage communications across six
locations and 100 employees, while remote staff used personal
smartphones and were not connected to any business phone system.
Meanwhile, the IT department needed a phone system that could integrate
all communications and minimize micro-management, yet scale quickly to
support agency growth.
“Prior to adopting RingCentral solution, we did not feel we had a
communications infrastructure to efficiently scale and enable us to
provide great customer service,” said Jade Wesdorp, system administrator
at Tenthwave. “Our legacy systems did not have modern capabilities, for
example providing every employee a dedicated conference bridge. It was
not a professional way to communicate with customers and took up
precious time of our team when they should have been focusing on
anticipating customer needs.”
Since switching to RingCentral, Tenthwave’s IT department has regained
control by centralizing management of its phone system. Now all offices
are integrated, including remote employees who use the RingCentral App
with their personal smartphones and now are part of a single cohesive
organization.
“Our IT staff felt an immediate wave of relief with all employees
functioning under one communications infrastructure,” explained Wesdorp.
“IT is saving an average of three hours of set-up time for each
employee. Now we can get back to focusing on our customer’s needs,
rather than consuming our resources managing legacy phone systems.”
To learn more about the RingCentral Office solution that combines voice,
fax, text, conferencing and HD video meetings into a single, unified
platform in the cloud, visit www.ringcentral.com.
About RingCentral
RingCentral,
Inc. (NYSE: RNG) is a leading provider of cloud-based business
communications solutions. Easier to manage and more flexible than
on-premises communications systems, RingCentral’s cloud solution meets
the needs of modern distributed and mobile workforces, while eliminating
the expense and complications of on-premises traditional hardware-based
systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Office are trademarks
of RingCentral, Inc.
RingCentral, Inc.
Evie Goldstein, 650-516-4104
evelin.goldstein@ringcentral.com
or
SS|PR
Sarah
Hilmer, 317-340-5301
shilmer@sspr.com
Source: RingCentral, Inc.