RingCentral Boosts Customer Service Capabilities, Reduces Support Costs with Zendesk Integration
San Mateo, Calif. – November 13, 2014 - RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business phone systems, today announced that its RingCentral Office solution is now fully integrated with Zendesk, a leading cloud-based customer service software, for users in the U.S., Canada and the United Kingdom.
The built-in screen pop feature automatically matches existing customer records to the Caller ID for incoming calls, displays the customer details, and creates a new ticket within the Zendesk application. This gives customer service reps instant access to previous call records and other historical data to eliminate the time spent asking for data and looking up history, accelerating the entire process and time to resolution. This not only improves customer satisfaction, but also enables support centers to handle more calls, faster, and with the same level of staffing.
“As one of the leading customer support platforms in the industry, Zendesk is relied upon by companies to build better relationships with their customers by providing fast, excellent service on every interaction,” said Jose Pastor, VP of Product Management at RingCentral. “The addition of RingCentral’s cloud communication solution gives Zendesk customers a better alternative to restrictive and expensive legacy on-premise PBX-based phone systems.”
This seamless solution enables companies to deliver faster, more effective and efficient customer support to boost loyalty and revenue, while maximizing internal productivity to reduce customer service costs.
"Zendesk and RingCentral are natural partners - born in the cloud, our services are easy to implement and use," said Conan Reidy, Vice President of Business Development at Zendesk. “The integration equips businesses using RingCentral with a beautifully simple cloud solution to manage their communications across phone, video, email, web, social and chat.”
With the RingCentral app, users can click-to-dial any customer contact instantly using the RingCentral cloud-based phone solution on their desktop, laptop or mobile device. When used on a mobile phone, the RingCentral app enables staff to place outgoing calls using a company-provided phone number, while keeping their personal mobile phone number private.
To install the free app from the Zendesk Apps Marketplace, visit: http://www.zendesk.com/apps/ringcentral
To learn more about the RingCentral Office solution that combines voice, fax, text, web conferencing and HD video meetings into a single, unified platform in the cloud, visit www.ringcentral.com.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premises traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.
For additional information,
Jennifer Dong 650-288-0485