Pacific BMW Improves Customer Communications with RingCentral’s Reliable Cloud Business Phone System
San Mateo, Calif. –December 16, 2014 - RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business phone systems, enables Pacific BMW to provide consistent, reliable communications for its customers and staff, empowering its 150+ employees with the most advanced technology in a cloud-based communications solution.
“Our previous legacy on-premise PBX system had many physical, capability and reliability limitations. Now we have a business communication system that unifies the company,” said Chi Yun Wang, building and safety manager of Pacific BMW. “RingCentral gives us the freedom to make changes to our phone system without having to depend on expensive third party providers”
One of the largest BMW dealerships on the West Coast, Pacific BMW is very tech-savvy, already leveraging many of the latest and best cloud services to grow the business. Yet, prior to RingCentral, the dealership was still dependent on an antiquated on-premises PBX system that provided only basic desktop phone voice service and lacked many of the advanced communications capabilities like advanced smartphone support, text and video that Pacific BMW needed to improve efficiency.
The dealership experienced as many as three outages each year, and every issue required at least a full business day to resolve, interrupting customer and employee communication. Even minor system changes and maintenance required a technician to come on-site to resolve the problems, costing valuable time and money.
With RingCentral in place, Pacific BMW now has a consistently stable business communications system in place to maintain customer relations. With easy-to-use capabilities, new generation smartphone Mobile Apps with rich capabilities, and, department calling, the entire team has everything they need for efficient external and internal communications right at their fingertips. RingCentral’s mobile app allows employees to remain accessible to customers and colleagues without having to give out their personal cell numbers. Calls made to employee business number are also automatically delivered to their mobile devices.
“With the RingCentral mobile app, as an administrator, what is unique about RingCentral is that I have the flexibility to make administrative changes quickly and easily, even if I am not in the office,” said Wang. “Plus, I know that when I call RingCentral everyone is happy to help.”
To learn more about the RingCentral Office solution that combines voice, fax, text, web conferencing and HD video meetings into a single, unified platform in the cloud, visit www.ringcentral.com.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premises traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.
For additional information,
Jennifer Dong 650-288-0485