Press Releases

Seventy Percent of Businesses with Traditional In-Office Phone Systems Face Challenges with Inflexibility, Complexity and Expense
RingCentral Survey Shows Lack of Flexibility to Integrate Mobile Workers, Devices and Business Apps Key Issue for 45 Percent of Companies with On-Premise PBX
​San Mateo, Calif. – May 22, 2013 –  With the proliferation of BYOD and cloud business apps, more companies are showing dissatisfaction with legacy on-premise phone systems or PBXs that are not designed for today’s mobility-centric, cloud-based work places.

In fact, 70 percent of IT directors, facility managers and CEOs from businesses using on-premise phone systems reported their phone systems lacking. This is based on a survey conducted on behalf of RingCentral, Inc., by Dimensional Research, an independent research firm. 

In particular, these IT decision makers reported that their on-premise PBXs were not flexible enough to meet the needs of mobile and remote workers (22%) and integrate with business applications such as CRM (23%). They also found these systems difficult to manage and administer (23%) as well as too expensive (33%).

“The old-guard on-premise PBX was designed for the 1980s – an era when all employees came into the office, used desktops not laptops and didn’t own or carry mobile devices,” said Curtis Peterson, VP of operations at RingCentral, a cloud phone system provider, with 20 years of data and telecommunications experience. “The way we work and communicate has changed profoundly since then. And the on-premise PBX can’t keep technological pace with today’s new mobility-centric business needs.”

In addition, ninety-two percent of these same survey respondents found the benefits of a cloud-based phone system compelling.  Top benefits included: 

  • Mobile apps that allow smartphones to be used as business extensions (55%)
  • Simple to use interface for administration (52%)
  • Easy to expand phone system as the business grows (52%)
  • Eliminates set-up and ongoing maintenance for in-house phone system (45%)
  • Reduction in cost (60%)

About the Survey
The online survey was conducted in early April 2013 within the United States by Dimensional Research on behalf of RingCentral. It was completed by IT decision makers from 308 businesses of all sizes with 15 percent employing more than 500 employees, 29 percent employing 100 to 500 employees, 35 percent employing 20 to 100 employees and 22 percent employing fewer than 20 employees. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated.

About RingCentral
RingCentral is a leading provider of cloud business phone systems designed for today's mobile and distributed workforce. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral delivers ease of use, flexibility and mobility, which cannot be provided by complex and expensive on-premise legacy phone systems. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures, Cisco, Scale Ventures, and DAG Ventures. For more information on RingCentral products, call 1-877-268-2403 or by visit

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RingCentral Contact:
Mariana Kosturos