RINGCENTRAL UNVEILS RINGCENTRAL ONLINE 3.0 - ON DEMAND TELECOMMUNICATIONS SERVICE FOR SMALL BUSINESSES AND MOBILE WORKERS
SAN MATEO, Calif., March 27, 2006 – RingCentral, Inc.
today announced RingCentral Online 3.0, the latest version of the
company’s popular and widely used on demand telecommunications service
for small businesses and mobile workers. The powerful new services,
including customized rules for receiving and routing calls,
personalized announcements and music, and a navigable dial-by-name
directory, enable users to project a more professional image to
customers, partners and prospects.
As more small businesses and mobile workers turn to Internet based technologies, market demand for affordable online telecommunications services is growing dramatically. Rather than assume the high cost of a traditional PBX system, many in this market cobble together home lines, fax numbers and mobile phones. This disparate approach leads to missed messages, and unmanageable work and personal communications, hindering productivity and diminishing an organization’s professional image. With 15 years in the telecommunications market and more than 25,000 customers, RingCentral provides advanced telecommunications services, unifying land line, wireless, VoIP and email communications, and outpacing services available to large enterprises with a fixed PBX. RingCentral Online provides dial tone independence, full fax integration and does not require purchasing any new hardware or software, working seamlessly with existing land line and mobile phones.
“To compete against larger companies, small businesses and mobile professionals absolutely need advanced communications,” said Michael Suby, program manager at Stratecast Partners (a division of Frost & Sullivan). “In addition, ease-of-use, flexibility and affordability must be present. RingCentral has assembled a distinctive suite of management capabilities that allow small businesses to gain more value from their existing communication investments."
Key new features available with RingCentral 3.0 include:
• Answering Rules: A powerful call scheduling, filtering and routing technology that allows customers to greet callers with various messages and route them according to the day, time, date range and caller ID. Customers can route calls to voice mailboxes, extensions and any phone in the world, as well as block calls with exceptions, allowing users to set specifications and overrides for VIP customers or family members.
• Music On-Hold: This service provides an assortment of music and custom announcement options. Flexible music on-hold allows subscribers to not only download custom music to their service, which will play to callers on hold, but also to interrupt music with professionally recorded announcements or their own marketing messages. Leveraging the new Answering Rules tool set, users can make real-time decisions, manipulating the music and personalizing the voice messages to a designated caller.
• Dial-by-Name Directory: The company dial-by-name directory allows callers to more easily and quickly locate the appropriate individual or department.
The new features in RingCentral Online 3.0 build on the service’s unique Softphone and RingOut capabilities. Softphone allows customers to manage and react to calls online, including the ability to provide a text-to-speech response, in real time, from any location. RingOut enables subscribers to place calls from any Windows application and it is the only service to allow customers to use their toll-free number as their caller ID.
“With company headquarters in Sweden, our U.S. division is a small, distributed organization that needs to maintain a unified virtual business environment,” said Jennifer Doran, Americas marketing manager for PortWise, an identity and access management solutions provider. “RingCentral ties all our critical communications together, allowing us to connect with our clients and global counterparts where and when we need to. We rely on RingCentral’s advanced call management system to support multiple business units—and with the flexibility of Answering Rules we can manage and direct incoming calls based on our business and personal priorities.”
“More than ever, small businesses and mobile professionals need a unified, professional telecommunications service tailored for them in both features and price. With more than 25,000 customers, we developed RingCentral Online 3.0 specifically for this market, incorporating feedback from our users,” said Vlad Shmunis, chairman of the board and CEO of RingCentral. “We will continue to work closely with our customers to make telecommunications more valuable to more workers more hours of the day, enabling them to be more productive, professional and profitable.”
RingCentral Online 3.0 is available immediately. For additional information about pricing and a complete listing of services available, please visit www.ringcentral.com.
About RingCentral, Inc.
RingCentral, Inc., provides on demand telecommunications services that enable small businesses and mobile executives to effectively manage communications and project a professional image to customers, partners and prospects. RingCentral Online combines a toll-free and/or local number with advanced call management, PBX, voicemail and Internet fax, enabling customers to automatically screen, forward and place calls; take voicemail; send and receive faxes; and receive message alerts. More than 25,000 customers use RingCentral’s comprehensive and affordable hosted phone system to unify landline, wireless, VoIP and email communications. RingCentral is headquartered in San Mateo, Calif., for more information, visit www.ringcentral.com.
For additional information,
Jennifer Dong 650-288-0485