RingCentral Online Provides Ideal Telecommunication Solution for Online Merchants.
Advanced Features Enable eBay Merchants to Improve Sales and Customer Service While Promoting Professional Image (RingCentral eBay Live! Booth: #263)
eBay Live! Conference, Las Vegas, Nev. June 13, 2006 –
RingCentral today announced that numerous eBay merchants, including
Fun-Inc., TurkishCorner, Pet Promenade, Silk Nursery and Top Dog
Distributing have selected RingCentral Online for on demand
telecommunications services. Combining a toll-free and/or local number
with advanced call management, PBX, voicemail and Internet fax,
RingCentral enables online merchants to effectively manage
communications and project a professional image to customers, partners
“RingCentral gives us a direct link to our customers, eliminating the email back-and-forth and allowing us to close more sales,” said Bob Semenak, eBay PowerSeller, Pet Promenade. “The flexibility RingCentral provides far surpasses traditional phone company offerings. The toll-free number facilitates great customer communication and RingCentral’s Answering Rules allow us to route calls to office phones or mobile phones, so we can respond quickly. We also use Answering Rules to set business hours and send callers to voicemail during off hours.”
More than 25 percent of RingCentral’s online merchant customer base relies on eBay to power their stores. eBay has changed the face of ecommerce, enabling entrepreneurs to harness the power of the Internet to build businesses. As online commerce continues to grow, there is a widespread need for telecommunications services that effectively connect merchants with customers and complement the flexibility and convenience of the eBay marketplace. With RingCentral, online merchants can automatically screen, forward and place calls; take voicemails; send and receive faxes; allow customers to call directly from the website; and receive message alerts. Currently, more than 20,000 customers use RingCentral’s comprehensive and affordable hosted phone system to unify landline, wireless, VoIP and email communications.
“While our online store is our portal to the world, we still rely on live conversations with customers to secure loyalty and grow our business,” said Ted Goudie, eBay PowerSeller, Fun-Inc. “We built our store by providing outstanding customer service, and with RingCentral we can give callers the same great service and friendliness that we advertise on our eBay portal.” Additionally, RingCentral recently introduced RingMe, a click-to-call service, designed to help customers boost sales and improve customer service (See June 12, 2006 release: “RingCentral Introduces New Features and Enhanced Services to Support the Telecommunications Needs of Small Businesses”). RingMe is an embedded button that customers can put on their Web site or in an e-mail signature. This click-to-call service allows online visitors worldwide to initiate a toll-free call with a live customer representative, with a click of the mouse. RingMe provides an inexpensive, easy-to-implement system to tie online sales methods with direct access to live company representatives, leading to increased sales.
“While merchants are tapping the power of the Internet, there is no substitute for live conversations with customers to make sales and ensure customer loyalty. RingCentral’s flexible service connects merchants with customers and partners though streamlined, unified communications,” said Vlad Shmunis, chairman of the board and CEO, RingCentral. “eBay has established a unique model that provides entrepreneurs a convenient and easy route to set-up and run an online business and RingCentral complements this model by providing a simple, yet robust on demand telecommunications platform for online merchants.”
RingCentral will be exhibiting at eBay Live!, booth #263 at the Mandalay Bay Convention Center in Las Vegas, Nevada, June 13 – 15, 2006.
About RingCentral, Inc.
Headquartered in San Mateo, Calif., RingCentral, Inc. provides on demand telecommunications services that enable small businesses and mobile workers to effectively manage communications and project a professional image to customers, partners and prospects. RingCentral’s easy-to-use service lowers communication costs, reduces capital expenses and boosts productivity. Unifying business, mobile and home phones with a single number, RingCentral ensures its 20,000 plus customers never miss an important call, message or fax. For more information, visit www.ringcentral.com.
For additional information,
Jennifer Dong 650-288-0485