Online Retailers Team Up with RingCentral to ring in sales this holiday season
Click-to-Call and Customized Greetings Key for Delivering Exceptional Customer Service
SAN MATEO, Calif, December 11, 2006 – RingCentral today
announced that numerous small online retailers, including eBay
PowerSellers, are using RingCentral’s suite of on-demand
telecommunications services to gain a competitive edge against
traditional retail giants this holiday season. RingCentral’s
feature-rich capabilities, including click-to-call and customized
voicemail greetings with auto-attendants, enable small online
merchants to provide online shoppers with a toll free number and a
more personalized and informative shopping experience. Powered by
RingCentral, small online retailers are well-poised to significantly
maximize holiday sales and bolster customer loyalty.
RingCentral incorporates a toll-free and/or local number with call forwarding, auto-call distribution, call management, Internet fax and voicemail. The solution enables subscribers to automatically forward, place and screen calls; customize voicemail greetings; allow customers to click-to-call directly from their website; view call logs for sales leads; send and receive faxes; and receive message alerts. Through its unique technology, RingCentral Online delivers one of the most comprehensive and affordable hosted solutions in the market today, providing an advanced communication platform and targeted marketing capabilities for nearly 25,000 small businesses.
“Our company specializes in designing custom gift baskets, and the holidays are a peak selling time for us,” said Tracy Dixon, owner of GiveAGiftBasket. “With RingCentral’s customized voicemail capability, we can keep customers up-to-date on our seasonal product offerings and announce special offers and discounts. Traditional phone voicemail systems do not compare to RingCentral’s flexible service, which allows us to conveniently tailor voicemail greetings and marketing announcements by phone or online, as well as archive greetings for future use. Additionally, features like music-on-hold give our business the sophisticated image of a large retailer.”
While many large retailers are offering incentives such as free shipping and Internet-only discounts, small retailers are leveraging innovative emerging technologies such as click-to-call to enhance the quality of their personal interactions with customers. RingMe, an embedded click-to-call button that allows online visitors worldwide to initiate a toll-free call with the click of a mouse, is one of this season’s must-have business tools for RingCentral’s online merchant subscribers.
“As home spas have become more popular than ever, specialty bed and bath linens are definitely a hot item this holiday season; yet, many consumers have in-depth questions about the differences in thread count, fabrics and color schemes,” commented Shannon Miller, eBay PowerSeller, Venus Rising Limited. “Our passion for providing optimal customer service has become a hallmark of our business, as we offer expert selection consultation 24-hours a day. Armed with RingCentral’s technology, we have the assurance that our customers are just a call or one click away from getting the help that they need.”
“We do not underestimate the power of providing superior customer service, nor does our customer base of small business owners,” noted Vlad Shmunis, CEO of RingCentral, Inc. “As more consumers shop online this holiday season, retailers that can provide outstanding service with a personal touch, will reap the rewards of banner sales. RingCentral is at the heart of customer communications, helping retailers project a professional image while delivering exceptional service.”
About RingCentral, Inc.
RingCentral, Inc., provides on demand telecommunications services that enable small businesses and mobile executives to effectively manage communications and project a professional image to customers, partners and prospects. RingCentral Online combines a toll-free and/or local number with advanced call management, PBX, voicemail and Internet fax, enabling customers to automatically screen, forward and place calls; take voicemail; send and receive faxes; and receive message alerts. Almost 25,000 customers use RingCentral’s comprehensive and affordable hosted phone system to unify landline, wireless, VoIP and email communications. RingCentral is headquartered in San Mateo, Calif., for more information, visit www.ringcentral.com.
For additional information,
Jennifer Dong 650-288-0485
RingCentral, RingCentral Fax, RingCentral Phone, SmartFax, PhoneWorks, and RingCentral Online are trademarks of RingCentral, Inc. Other company and product names may be trademarks of their respective owners.