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Seventy Percent of Businesses with Traditional In-Office Phone
Systems Face Challenges with Inflexibility, Complexity and Expense
RingCentral Survey Shows Lack of Flexibility to Integrate Mobile
Workers, Devices and Business Apps Key Issue for 45 Percent of
Companies with On-Premise PBX
San Mateo, Calif. – May 22, 2013 – With the
proliferation of BYOD and cloud business apps, more companies are
showing dissatisfaction with legacy on-premise phone systems or PBXs
that are not designed for today’s mobility-centric, cloud-based work
places.
In fact, 70 percent of IT directors, facility
managers and CEOs from businesses using on-premise phone systems
reported their phone systems lacking. This is based on a survey
conducted on behalf of RingCentral, Inc., by Dimensional Research,
an independent research firm.
In particular, these IT
decision makers reported that their on-premise PBXs were not flexible enough to meet the
needs of mobile and remote workers (22%) and integrate with business
applications such as CRM (23%). They also found these systems
difficult to manage and administer (23%) as well as too expensive
(33%).
“The old-guard on-premise PBX was designed for the
1980s – an era when all employees came into the office, used desktops
not laptops and didn’t own or carry mobile devices,” said Curtis
Peterson, VP of operations at RingCentral, a cloud phone system
provider, with 20 years of data and telecommunications experience.
“The way we work and communicate has changed profoundly since then.
And the on-premise PBX can’t keep technological pace with today’s new
mobility-centric business needs.”
In addition, ninety-two
percent of these same survey respondents found the benefits of a cloud-based
phone system compelling. Top benefits included:
- Mobile apps that allow smartphones to be used as business extensions (55%)
- Simple to use interface for administration (52%)
- Easy to expand phone system as the business grows (52%)
- Eliminates set-up and ongoing maintenance for in-house phone system (45%)
- Reduction in cost (60%)
About the Survey
The online survey was conducted in early April 2013 within the
United States by Dimensional Research on behalf of RingCentral. It was
completed by IT decision makers from 308 businesses of all sizes with
15 percent employing more than 500 employees, 29 percent employing 100
to 500 employees, 35 percent employing 20 to 100 employees and 22
percent employing fewer than 20 employees. This online survey is not
based on a probability sample and therefore no estimate of theoretical
sampling error can be calculated.
About RingCentral
RingCentral is a leading provider of cloud
business phone systems designed for today's mobile and distributed
workforce. By combining a hosted, multi-extension business phone
system with advanced voice and fax functionality, RingCentral delivers
ease of use, flexibility and mobility, which cannot be provided by
complex and expensive on-premise legacy phone systems. Headquartered
in San Mateo, California, RingCentral is privately held with backing
from Sequoia Capital, Khosla Ventures, Cisco, Scale Ventures, and DAG
Ventures. For more information on RingCentral products, call
1-877-268-2403 or by visit www.ringcentral.com.
For additional information,
please contact:
RingCentral Contact:
Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545
www.ringcentral.com