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2019 RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.

March 12, 2019

RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the expansion of its open platform with RingCentral Embeddable , enabling developers to easily and quickly embed communications into their enterprise applications. RingCentral also announced extensions to its API library with new e-Discovery and message retention APIs. These new solutions will be showcased at the RingCentral booth #1806 at Enterprise Connect, March 18–21, in Orlando.

March 12, 2019

New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. RingCentral Persist will enable customers to continue communications services including emergency calling, extension-to-extension dialing, and inbound and outbound calling. RingCentral Persist is easy to deploy for IT and delivers a seamless experience for end users. RingCentral will showcase this new solution at booth #1806 at Enterprise Connect, March 18 - 21, in Orlando.

March 7, 2019

NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives
RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. With a growing mobile and distributed workforce, NHSP needed a cloud-based communications solution with capabilities including voice, video, online meetings, team messaging, and SMS to enable flexible and remote working for NHSP’s staff. In addition, NHSP is deploying RingCentral’s cloud contact centre solution to enhance customer engagement and agent productivity.

February 26, 2019

Survey Shows Disjointed Communications Technologies Fail Customers
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today released a new report, Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down — and How to Solve It . Based on a global survey of 2,000 customer-facing employees by CITE Research, the report reveals a direct connection between employee and customer engagement. The data shows that disjointed communications technologies not only harm employee productivity and morale, but also hurt customer satisfaction and the bottom line.

February 13, 2019

Zane Long, RingCentral SVP Global Channel Sales, Recognized as 2019 CRN® Channel Chief
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced today that CRN ® , a brand of The Channel Company, has named RingCentral SVP Global Channel Sales Zane Long to its prestigious list of 2019 Channel Chiefs for the third consecutive year. The top IT channel leaders included on this list continually strive to drive growth and revenue in their organizations through their channel partners.

February 11, 2019

RingCentral Signs Cloud Communications Provider Contract with Columbia University to Support 44,000 Faculty and Students
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, has signed an agreement with Columbia University, one of the world’s leading research institutions, for a cloud communications platform to support 44,000 faculty and students. Columbia University needed to replace its legacy on-premises communications systems to provide greater mobility and enhanced student to student and student to faculty collaboration. The University will deploy 14,000 seats of RingCentral Office ® to faculty, which includes voice, video, team messaging, online meetings, SMS, and fax, and will roll out team messaging to 30,000 students.

February 6, 2019

RingCentral Secures Two New Government Contracting Vehicles for State, Local & Education Clients
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it has secured major government contracting vehicles, including:

February 4, 2019

RingCentral Secures NASPO ValuePoint Cloud Services Cooperative Agreement Enabling Streamlined Procurement for State, Local & Education Clients
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that public sector clients can now purchase RingCentral cloud communications solutions through NASPO ValuePoint. NASPO ValuePoint is a cooperative purchasing program facilitating public procurement solicitations and agreements using a lead-state model. This will be managed and administered on behalf of RingCentral by Quest Media & Supplies, Inc.

January 31, 2019

Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and Artificial Intelligence Solutions to Boost Sales
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Insureon is an online insurance marketplace for businesses to compare quotes online from top US providers. With a focus on streamlining its growing telesales operations nationally, Insureon built a custom machine learning integration with RingCentral to surface real-time feedback to agents while they are on sales calls and drive optimal performance. As a result, Insureon has seen an over 50 percent increase in customer conversion rates and a 45 percent decrease in call-handle times for its agents.

January 14, 2019

RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio
RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM.
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