COMPANY
Case Studies

Technology Services Industry Association
TSIA Connects Employees Anywhere, Anytime by Scrapping Mitel PBX.

TSIA – Technology Services Industry Association
TSIA is
membership platform that enables executives to improve the strategic,
operational and financial performance of their business. TSIA is the
world's leading organization dedicated to advancing the business of
technology services. Based in San Diego, California, TSIA was founded
17 years ago and has 62 employees, of which 25 work remotely.
Power outage sparks need for cloud communications
TSIA employees are located across the country as well as at the
company’s main headquarters. In December 2012, San Diego experienced a
multi-day power outage. Once TSIA’s main headquarters lost power,
employees lost the ability to communicate with both colleagues and
customers. The company used a legacy on-premise Mitel PBX system at
the time.
“It was because of the power outage that we
decided to move all of our services into the cloud,” says Jason Buck,
IT director for TSIA. “When our office power went down, so did our
phone system. We couldn’t forward calls to mobile devices because it
was handled through our internal PBX, which was down due to the
outage. So when the power went out, all communications went down as
well.” With RingCentral, employees can go online or use the mobile app
from anywhere to make and receive calls using their business number,
just as if they are in the office.
Tying locations,
employees together with one business phone system
Another
issue that TSIA had with their Mitel PBX was the inability to tie
multiple locations and employees together within one phone system.
With employees scattered across geographies, the company constantly
had to search for providers in different states and counties that
could tie into their phone system network. It was complicated to set
up, and TSIA often had to bring in outside technicians to set things
up and make changes to the PBX when staff members moved to a new desk
or had to travel for work.
For TSIA, it was imperative
to find an easier way to have all employees, regardless of location,
on the same system. “We have many remote employees, which was one of
the big issues that we had with our old PBX,” explains Buck. “We
needed everyone on the same phone system with the same connectivity.
RingCentral provides four-digit extensions for all of our users. No
matter where they work, our staff members don’t have to hassle with
dialing a ten-digit number, and colleagues immediately know that it’s
an internal call.”
Complete control with one
easy-to-manage system
TSIA had to constantly rely on
outside contractors to configure and set up their on-premise PBX. This
changed when they moved to RingCentral. “Now we don’t have to worry
about configuring our system—we just get online ourselves, make a few
simple changes, and everything continues running with no downtime,”
says Buck.
Now TSIA’s entire phone system runs from the
same operating system, and they can manage it from one place. “With
RingCentral, we have complete control over our phone system, versus
having to constantly contact a representative to manage the system for
us,” adds Buck.
Flexible, cost-effective
communications key
Many employees at TSIA can attest to
the benefits of having a flexible phone system. “If you aren’t at your
desk, you can forward calls to the RingCentral mobile app on your
smartphone. It’s definitely a necessity for the virtual world that we
live in,” says Buck.
While many of TSIA’s employees use
RingCentral on their desk phones and mobile devices while in the U.S,
the company has employees who also use the service globally. “We have
ten people who frequently travel internationally,” says Buck. “Being
able to get voicemails online over RingCentral instead of calling in
to their voicemail here in the U.S. has really been an amazing
feature—not to mention a cost saver.”
Along with added
functionality, flexibility and a more secure way to stay operational
during a power outage, RingCentral offers TSIA significant cost
savings. “We are saving about $600 a month by switching to RingCentral.”
Company profile
TSIA is an organization for technology services that enables business to improve their strategic, operational and financial performances.
Year founded: 1996
Website: tsia.com
Headquarters: San Diego, California
Size: 60+ employees
RingCentral customer since:
2013
“We have many remote employees, which was one of the big issues that
we had with our old PBX. We needed everyone on the same phone system
with the same connectivity.”
- Jason Buck, Director of
Information Technology
“With RingCentral, we have complete control over our phone system,
versus having to constantly contact a representative to manage the
system for us.”
- Jason Buck, Director of Information Technology