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BY NEED

Sunwarrior Gains Flexibility, Ease of Use with RingCentral Over ShoreTel PBX

Summary
Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Company profile
Company profile:
Sunwarrior is a health supplement supplier that created a unique supplement with protein that is organic, dairy, soy, and allergen free, and includes no GMOs. It distributes internationally through large retailers.
EMPLOYEES:
30+ employees
Headquarters:
Mesquite, NV
Website:

Sunwarrior was founded in 2008 by three businessmen with different personal connections to health, nutrition, and overall body health. They came together determined to find a new healthy supplement that could provide beneficial results. Seeing a lack of protein-based supplements in

the market, they created a unique supplement with protein that is organic, dairy, soy, and allergen free, and includes no GMOs. Sunwarrior is sold internationally and through large chains such as Whole Foods, The Vitamin Shoppe, and GNC. 

On-premises PBX setbacks

Sunwarrior used a ShoreTel PBX system when the company first started. It paid thousands of dollars upfront for the system hardware and relied on an outside technician to install it and make routine changes. “We used this system for about a year. During that period, the PBX crashed half a dozen times, and the technician would have to come back and upgrade it, turn things on and turn things off. It seemed like it happened all the time,” noted Bill Fowler, Chief Sales Officer for Sunwarrior. 

Another issue is that when Sunwarrior’s phone lines were busy with customer calls, the voicemail was redirected to an in-house server that had a limited amount of space, and employees would often forget to check the extra line for new customer voicemails. “Needless to say, this wasn’t the best customer experience,” added Fowler. Scalability was also a problem. The more employees Sunwarrior hired, the more phones and extensions it needed, which meant buying more expensive equipment and wasting time working with an outside technician to get it installed and working properly.

Perfect timing

In the midst of wrestling with its PBX, Sunwarrior received a marketing promotion for RingCentral’s cloud business phone solution. It couldn’t have been better timed. Fowler and the IT team were getting tired of relying on a technician for every little tweak they needed to make to their

PBX and the potential business they were losing from missed and unanswered calls. They were excited at the prospect of having a phone system that was easier to use, manage, and scale while providing significant cost savings.

Simplicity = time savings 

After switching to RingCentral, Glen Hall, Sunwarrior’s IT Manager, immediately started saving time because he was able to give employees more control. “With the old PBX, employees would constantly ask to make minor changes to the system that all together would take up a lot of time each week and required bringing in an outside technician. But

with RingCentral that changed. Now employees don’t need help when they move to a new desk. They can easily unplug their phone and plug it in wherever there is an internet connection. And we no longer get as many requests to do simple things like help record a voicemail greeting,” Glen explained.

More cost savings, less headaches

Along with ease of use and scalability, cost savings was another key factor in Sunwarrior’s decision to switch to RingCentral. Compared to its prior ShoreTel PBX, Sunwarrior saves about $400 each month and tens of thousands of dollars in upfront capital investment.

With all these benefits combined, there’s no turning back. “We have been so pleased with RingCentral it’s hard to remember what it was like with our old system,” remarks Bill.

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