Since 2011, hundreds of thousands of people have found a simple answer to this challenge: a personal finance company called SoFi. The San Francisco-based firm offers lending products like student loans, personal loans, home loans, as well as tools for investing and saving.
SoFi’s competitive rates, mobile-first technology, and outstanding service have earned the company industry praise, including 4.7 out of 5 stars from Bankrate.com and a 90% score from The College Investor. The editors at NerdWallet even gave SoFi a perfect 5-star rating, praising the firm’s “low rates, no fees, and flexible payments.”
As you can imagine, word of a fair and flexible lender spreads quickly, and SoFi has grown rapidly in recent years. To deal with the exponential increase in the members it serves—now more than a million—SoFi has expanded from its Silicon Valley headquarters into offices in New York City, Salt Lake City, and elsewhere around the U.S.
And to better serve the growing numbers of people calling in for the company’s services, SoFi needed a better phone system.