REVShare Seizes Fear of Power Outages and Gains
Control Over Its Phone System
REVShare specializes in cost-per-action television advertising. The company does business with more than 1,700 national and local-market television stations, cable systems, syndicators, and networks. Established in 1989, REVShare currently has 40 employees, is based out of Temecula, CA, and has an office in New York.
Recurrent power black outs and a system that couldn’t keep up
Temecula, CA gets very hot. During the summer, the temperature reaches over 100 degrees Fahrenheit on a frequent basis, and that creates rolling blackouts. REVShare's whole office ends up being shut down, and most of the employees are sent home. With the old on-premise phone system that REVShare was running, that meant that telephone communication with clients and networks was done for the day because employees were cut off from their business phone numbers.
Along with power outages, REVShare ran into other problems with its on-premise phone system. Every time REVShare wanted to upgrade to add new features, such as call forwarding or a mobile app, doing so required additional fees. “It was end-of-life for our on-premise phone system, we never had 99% uptime, the software crashed, the system would overheat and it was taking up a lot of rack space in our server room,” explains James Enriquez, system administrator at REVShare.
Administrative control and cost savings
After getting an estimate for a new on-premise phone system, which was quoted at $60,000 on top of the $3,000 monthly phone bill, James started searching for a new solution. Being able to eliminate the upfront cost became a huge deciding factor for REVShare, so the company tested out RingCentral for a trial period and after a successful first run, transferred everyone else onto the system. “The onboarding process was a lot easier than I thought it would be, they assigned someone to help with the porting, and it turned out to be extremely simple,” says James.
Often, with the old on-premise phone system, James would get requests to change, disable or remove features like call forwarding, IVR changes, and re-routing. Even as an IT person, James struggled to figure out settings with the old system. “Now with RingCentral the employees are empowered, almost all of them use the RingCentral app and can make changes by themselves. It is saving me a couple of hours a week, and has simplified things immensely,” added James.
With employees having more control over their business phones, REVShare doesn’t have to worry when there is a power outage at its headquarters because everyone can forward their calls to their cell phones or homes. This same feature is what gives REVShare the ability to connect employees that aren’t working on-site. “We have some remote employees that live out of the state and work from home. Now that we have RingCentral, they are able to use their work numbers at home, which wasn’t possible with our previous system,” says James.
REVShare is saving $800 on its monthly phone bill, empowering employees and benefiting from features that it didn’t previously have. “Our employees like that they don’t have to share their personal numbers, we’ve created an auto-receptionist and we use conference calling. Overall the switch has been flexible and reliable,” explains James. “Even though our power issues have improved greatly, we would never look at going back to an expensive and complicated on-premise phone system. We all love our RingCentral system.” Added James.
National cost-per-action television advertising company.
Year founded: 1989
Headquarters: Temecula, CA
Size: 40+ employees
“Now with RingCentral the employees are empowered, almost all
of them use the RingCentral app and can make changes by themselves. It
is saving me a couple of hours a week, and has simplified things
- James Enriquez, System Administrator
“We would never look at going back to an expensive and complicated
on-premise phone system. We all love our RingCentral system.”
- James Enriquez, System Administrator