When they search for the perfect home to rent, many people neglect the all-important step of looking into the owners they’ll be dealing with. Do they have experience managing properties? Do they have a plan for helping to keep the home in excellent shape? Are they going to be easy to reach if the tenant has a problem? No matter how beautiful the house you choose, no matter how perfect the neighborhood, the wrong landlord can turn your dream home into a nightmare.
This is where Invitation Homes excels. The company is the largest owner and operator of single-family homes in the US. They’ve built a portfolio of about 80,000 houses in desirable areas across the country.
But other than the company’s size, what sets Invitation Homes apart is the award-winning process its team has developed to provide outstanding living experiences for its residents. People who lease an Invitation Home enjoy professional maintenance and repair services, 24/7 emergency service, smart-home technology, and a wide range of updates and renovations.
Providing this high level of service for tens of thousands of properties throughout the US requires an enormous amount of coordination. And that was becoming difficult to manage with not one but three legacy phone systems.