A Gartner UCaaS Magic Quadrant Leader for 5 years running
Products
Get the leading all-in-one solution or just what you need.
Fax Fax from any device connected to the internet.
Professional Inbound call management and toll-free numbers.
RingCentral App Easy and fast account access from anywhere.
RingCentral App Easy and fast account access from anywhere.
Products
Get the leading all-in-one solution or just what you need.
Drive team productivity

RingCentral and Glip Help IntelliSurvey Create Surveys Twice as Fast as the Competition

Summary
Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Company profile
Company profile:
IntelliSurvey is the premier resource for complex online surveys. The company’s industry-leading survey software, backed by expert project managers, captures the critical market data that enables better business decisions.
Year founded:
2001
EMPLOYEES:
95 employees
Headquarters:
Ladera Ranch, CA

IntelliSurvey develops complex online marketing surveys for a diverse client base that includes global Fortune 500 companies. The company achieves 50% faster programming turnaround compared to its competitors by combining the business and research expertise of its project managers with the power of its proprietary software.

Although headquartered in Ladera Ranch, CA, fully 75% of IntelliSurvey’s workforce is located elsewhere, allowing the company to be as responsive as possible to its clients. The company has offices across the US as well as locations in Europe and Asia Pacific.

With the speed of survey development being a key business differentiator, and with a workforce spread across the globe, tools that foster communication and collaboration across the organization are critical. That is why IntelliSurvey replaced its previous on-premises phone system with a cloud communications and collaboration solution based on RingCentral Global Office™ (for US and international calling), RingCentral Meetings™ (for video meetings and more), and RingCentral Glip® (for team messaging and collaboration).

Many improvements, including a 30% productivity boost from Glip

Since the arrival of RingCentral Global Office, most of the old hard phones have been replaced with softphones that are fully integrated with users’ Google G Suite applications. Employees who travel can use the RingCentral Mobile® app and never miss a call. RingCentral Meetings has proved to be a great way to conduct daily stand-up meetings.

All of these are improvements over the previous system, but it’s probably Glip that has made the biggest impact on the company’s ability to collaborate, according to Earnest Lynch, IntelliSurvey’s Desktop Support Technician. “Using Glip has given us a 30% increase in productivity,” says Lynch. “And that is an understatement.”

Glip serves as an all-in-one team messaging hub that helps reduce email clutter and features file sharing, screen sharing, search, calendaring, and

integrated task management tools to help keep people focused and on schedule. Lynch was hired after its introduction to the company. A number of collaborative programs were demonstrated by the IT team, but Glip has always been head and shoulders above the rest. “If a tool passes the IT test, then we let it out to the rest of the company,” he says.

Glip definitely passed their test. Lynch explains how IT uses it and why it’s so popular. “IT has separate Glip teams for each project. One for servers, one for team updates, one for troubleshooting, etc.,” he says. “By being able to have more than one team with the same users, you’re able to tailor your speech to focus the conversation and not muddy the waters.”

“Glip first” across the company, and data security too

After passing the IT test, Glip was next adopted by IntelliSurvey’s service team. “The service team picked up Glip and immediately ran with it,” Lynch says. “For them, it’s Glip first, call later.”

All IntelliSurvey employees have and use their Glip accounts. They appreciate the security and convenience of Google Drive being

integrated, along with Atlassian products. “They’re able to securely share documents in Glip teams, which is how they keep their conversations organized,” Lynch explains. “Glip is our primary means of communication,” he adds. “We go to Glip first to have
our conversations.”

Close X