Eye Associates of Tallahassee
Tallahassee’s Largest Ophthalmology Practice Streamlines its Operations and Improves the Patient Experience with RingCentral
Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability.
The reporting in RingCentral gives us a big operational advantage. I can review these reports to see where and when call traffic is high— and use that information to staff our phone lines more efficiently. That’s valuable both in terms of saving us from overstaffing during quiet times and getting our patients the help they need more quickly.
Outsourcing to Snap Recordings ensures we have professionally recorded phone messages at every touchpoint for our patients, and it saves us the hassle of trying to record these messages in-house.
We’re growing rapidly. And thanks to all the ways RingCentral lets us easily communicate with each other from any device, we can keep Eye Associates of Tallahassee operating like a close-knit team no matter how large or geographically spread out our company becomes.