COMPANY

Case Studies

Deep South




Deep South Gains Flexibility and Ease of Management

Providing insurance and risk management for more than 40 years

Deep South provides insurance for a variety of commercial needs: business vehicles, trucking, property, general liability, and inland marine. The company also offers underwriting, in-house loss control, and claim service to its clients. Founded in 1967, Deep South has 100 employees across the U.S.

 

Getting rid of an archaic system

Before opting for RingCentral’s cloud communications solution, the employees at Deep South used an on-premise PBX system that lacked functionality and was difficult to maintain. IT staff were not able to service it on their own and had to rely on an external telephony consultant.

 

“Prior to RingCentral, getting help with our phone system would take days or even weeks,” says John O’Mary, Systems Administrator. “Things would be fixed based on the consultant’s availability, not ours—which caused some issues to go unresolved entirely.”

 

Savings that go beyond finances

Deep South’s remote users were the first to transition to RingCentral. The IT team was given 2 weeks’ notice that a group of employees was being moved out of their office space. Despite the short deadline, the remote workers were able to get their phones set up without missing any calls. With the old phone system, remote employees had to use mobile phones, but RingCentral Office® has provided a reliable, centralized communications system that keeps all employees connected, regardless of location.

 

“RingCentral gives our users the ability to self-manage their accounts. People can use the simple settings or the very advanced features, if they choose,” explains O’Mary. “IT has saved hours of time, and the company has saved thousands.”

 

Features that empower efficiency

The employees at Deep South enjoy the features of RingCentral Office, such as Call Forwarding and direct extension-dialing from any device or location. Powerful integrated fax features have enabled the company to get rid of fax machines and the expensive analog lines they required. In addition, the ability to access call logs allows Deep South’s management team to track the metrics behind its customer engagement goals.

 

“Everyone loves RingCentral here at Deep South. The ease of having everything at your fingertips is great,” says O’Mary. 
“It’s a significant upgrade from our old system—like going from a calculator to PC.”

Company profile

Deep South provides
insurance for commercial
needs.


Year founded: 1967


Website: www.deep-south.com


Headquarters:
Irving, TX


Size: 100 employees


"RingCentral gives our users the ability to self-manage their accounts. People can use the simple settings or the very advanced features, if they choose,” explains O’Mary. “IT has saved hours of time, and the company has saved thousands."

— John O’Mary,

Systems Administrator

 

" Everyone loves RingCentral here at Deep South. The ease of having everything at your fingertips is great,” says O’Mary. “It’s a significant upgrade from our old system—like going from a calculator to PC."

— John O’Mary,

Systems Administrator