VoIP Phone Service - How It Works for Your Business
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What is VoIP?
A brief introduction to Voice over Internet Protocol.
Voice over Internet Protocol refers to the technology that allows us to make and receive phone calls over the Internet in real time. It is a set of protocols working together to deliver internet telephony functions similar to regular phone lines or PSTN (public switched telephone network). The difference is that VoIP phone service provides flexibility and mobility that is not possible with traditional telephony. By delivering voice calling functions over internet connections, it allows anyone to use Voice over IP from anywhere via their laptops, desktops, or smart devices.
Comprehensive VoIP services from RingCentral
RingCentral VoIP is part of a secure and reliable virtual phone service that also leverages cloud PBX solution. Aside from voice calls, you also get online meetings, SMS, team messaging, and advanced call management features that can help your organization communicate better. More than just a replacement for traditional landlines, RingCentral offers a complete cloud communications platform.
What are the advantages and disadvantages of VoIP services against traditional telephony?
Traditional phone services
Box finds simplicity, cost savings and innovation with RingCentral
RingCentral is the industry-leading provider of VoIP services
Made for business
The modern VoIP system not only provides a reliable and unlimited telephony solution but it also includes features like caller ID, video conferencing, SMS, and even faxing to help businesses communicate better.
Easy and simple setup
No complicated installations needed. RingCentral can easily be configured based on the communication needs of your organization. Have your virtual phone service up and running in a day or less.
Mobile and flexible VoIP system
The best part about IP-based virtual phone service is that it leverages the internet by letting you make calls, host and join conferences, and send and receive fax and SMS from anywhere.
No hardware needed
Unlike on-premise systems that require expensive hardware like servers and PBX boxes, RingCentral only needs internet-connected devices like computers, laptops, and mobile devices to work. Just log in to your RingCentral account and you are ready to go.
24/7 customer support
From implementation to technical support, RingCentral stands by your business with our award-winning customer support team 24/7. This is not just for problems and technical issues-your business can look to us for consultations and best-practice recommendations.
Robust phone service plans
Get the most advanced unified communications solution in the industry for your business. Your single (affordable!) RingCentral plan includes VoIP, cloud PBX, conferencing and more features for your business.
Made for business
Mobile and flexible VoIP system
Easy and simple setup
No hardware needed
24/7 customer support
Robust phone service plans
All-inclusive virtual phone service features in one phone plan
No separate phone bills for different phone service functionalities
RingCentral’s VoIP solution is part of an all-inclusive virtual phone system that includes internet fax, voice, text, conferencing and more. With transparent VoIP plans and pricing, you can expect no surprises on your next bill. No hidden fees or extra premium charges for additional features.
VoIP Telephone Service with Virtual PBX
Get advanced routing capabilities through a hosted PBX system. This way, all incoming calls are automatically routed to the right person or department, giving your business a more professional image.
Premium inbound call management features
Aside from advanced call routing capabilities, RingCentral also offers different call management features to help you communicate more effectively. Customize how incoming calls are handled during and after business hours, set up a dial-by-name directory, and use a multi-level auto attendant. All this makes it easier for callers to reach your business.
Customizable user experience
End-users are also able to personalize how they receive their calls, which includes customizing call screening to identify callers, forwarding calls to multiple phone numbers simultaneously or chronologically, and setting up notifications for missed calls, SMS, voicemail, and online faxing.
Secure, reliable, and easy-to-manage virtual phone service
A secure VoIP service
RingCentral employs a comprehensive security strategy to protect its virtual phone service and its users. Aside from high-level encryption that protects VoIP phone calls, there are other measures employed including regular data center audits, multi-factor authentication and single-sign-on for account protection, and advanced account management and administration.
Hosted in multiple data centers for superior redundancy and reliability
To ensure consistent high quality of service for all users, RingCentral hosts its cloud phone service in multiple data centers with multiple servers in different locations across the US. In the event that one server or data center encounters some issues, then others can step up and take over.
With online dashboard for easy VoIP phone service access and management from anywhere
Access and manage RingCentral through an online dashboard on your computer or mobile phones. From there, you can add and delete business phone numbers and virtual extensions, grant admin and user roles and permissions, and even check call logs to get insights on how your company is using the system. No need to hire specialized manpower to manage your VoIP phone system.
VoIP Phones, Devices, and Equipment
Maximize VoIP services with top-of-the-line IP desk phones
To make the most out of your VoIP telephone services, RingCentral offers high-quality desktop VoIP phones that utilize standard SIP protocols and integrate seamlessly with your cloud communications solutions. Choose from different IP phone models from trusted brands like Cisco and Polycom. No complicated setup, just PLUG AND RING®.
Use analog phones to make VoIP calls
If you want to use your existing phone to make internet calls, you can do that as well. You just need an Analog Telephone Adapter (ATA), which digitizes analog voice data so that it can be transmitted over the Internet.
No IP desk phones? Use your PC or MAC as a softphone
Turn your PC or MAC into your own phone. Download the RingCentral Desktop App to make and receive VoIP calls from your personal computer or laptop. In addition, you can also send a virtual fax or SMS and even start or join an audio or video conference.
Make and receive calls using your iPhone or Android Phone
Don’t be tied to your desk. Enjoy your freedom and take your phone service with you anywhere you go. As usual, you can make long-distance and international calls. You can also access RingCentral through your iPhone or Android phone with a unified mobile app and stay connected to your growing business wherever you are.
RingCentral plans for your small business
PAY ANNUALLY AND SAVE UP TO 33%.
- Up to 20 users only
- Business phone or toll-free numbers
- Unlimited calls within the US/CA*
- Unlimited business SMS
- Team messaging
- Document sharing
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
Popular integrations including
Office 365, G Suite, Slack,
- 24/7 support
Message, Video, Phone, Open Platform
- Automatic call recording
- Single Sign-on
- Multi-site admin and management
- Up to 8-digit extensions with site codes
- Hot desking
- Advanced call handling including whisper, barge, and more
- Video meetings with up to 200 participants
- Real-time analytics
- Popular CRM integrations with Salesforce, Zendesk, and more
- Industry-specific integrations with Canvas, Smarsh, and more
- Developer platform and custom integrations
Business phone or toll-free numbers
Unlimited calls within the US/CA*
Unlimited Business SMS
Visual voicemail and voicemail-to-email
Call management and phone system
- Answering rules
- Call forwarding
- Call transfer
- Call screening
- Call flip
- Call logs
- Shared lines*
- Call park
Call log reports
Unlimited internet fax
Unlimited audio conferencing
Video meetings and participants
Premium with RingCentral Video (up to 200)
Premium with RingCentral Meetings (up to 100)
Standard with RingCentral Video (up to 100)
Standard with RingCentral Meetings (up to 4)
G Suite, Slack, and more
Multi-level auto attendant
Developer platform and custom integrations
Frequently Asked Questions (FAQ) about VoIP Phone Services
How VoIP Works
VoIP and Internet Telephony Basics: Important terms and concepts
Voice over Internet Protocol is a set of protocols working together to provide telephony service that’s similar to regular landlines.
Before we go over the end-to-end process of how Voice over IP works, it is important that you familiarize yourself with some basic concepts that will help you understand how the technology works as a whole.
IP Packets for VoIP Transmission
Voice and data are encapsulated here. During a VoIP call, the voice or audio is captured and segmented into tiny samples which are then carried as payloads. These samples are attached to IP packets that will be transmitted between different networks, both public and private.
Codecs for conversion of analog voice data
Also known as codec-decoder, it converts analog voice signals (like your voice) into digital voice formats that are ready to be transmitted over the Internet. It also converts the digital form back to analog for the human ear.
Transmission Control Protocol (TCP) vs. User Datagram Protocol (UDP) for VoIP delivery
These are the two most common methods for delivering VoIP protocols over the Internet.
- TCP-IP: packets sent using this method guarantees that data is delivered; and if it’s lost, it will be transmitted. Think quality over speed.
- UDP-IP: packets are sent over the networks with no guarantee it will be received. Think speed over quality.
Real-time Transport Protocol (RTP) for carrying VoIP audio stream
This protocol is responsible for carrying audio and video streams during VoIP transmissions. It carries the information about the file, including its format and media type.
Session Initiated Protocol (SIP) and SIP Servers for VoIP signaling
SIP is the protocol that is responsible for mimicking regular telephony. It is a standard signaling protocol that establishes, manages, and terminates real-time communications over IP networks.
SIP servers, on the other hand, accept SIP requests and respond to them. There are many types of SIP servers, with the Proxy server being the most known (since it facilitates connections to establish Voice over IP). Other SIP servers include Registration Server, Presence Server, and Redirect Server.
End-to-end process of VoIP
Using what we learned, here is an example of how a VoIP call works, with each step showing what is going on in the background for every action taken.
- Person A calls Person B (the calling party uses the SIP signal to try to establish a connection via the Proxy server--RingCentral uses TCP to deliver SIP)
- Person B answers the call (the called party accepts the request from Proxy Server using SIP)
- Person A and Person B talk (IP packet containing voice data is delivered via UDP or TCP; RTP transmits the voice data, while Codecs convert analog voice to digital format and vice-versa. All these are happening in real-time.)
- Person A or Person B ends the call (the SIP signal is used to terminate the connection)
Making VoIP calls to regular phone lines or PSTN through VoIP gateways
VoIP gateways are used to convert traditional telephony connections into VoIP connections and vice-versa.
What happens is that when calls are initiated from a traditional landline phone, the gateway will translate the multiplexed voice into packetized voice sample. It will then follow the same call process discussed above.
While there’s more to hosted VoIP transmissions than what is discussed here, this should give you a general idea of how the technology works.
How to Choose the Right Business VoIP Provider
Prices don’t always define a good VoIP phone service
While cost is always a factor when considering a provider or supplier, it should not be the be-all and end-all of your decision-making.
Take VoIP phone providers, for example. If you choose the cheapest provider for your business communications, there’s a good chance that you will also get the cheapest call quality.
In the end, it can lead to damaged customer relationships which will eventually lead to lost money.
That is why it is important to look at each offering to see if they are worth the price they are charging.
To help you out, here are some factors you should consider when choosing a Voice over IP provider:
Reputable VoIP service providers do not neglect security and reliability
The first thing you should consider when choosing a VoIP provider is security and reliability. Would they be able to keep the service up at all times? Would they be able to protect your calls and other data during transmissions?
RingCentral hosts its virtual phone system in multiple data centers to ensure redundancy and keep their service up at all times. It also employs several security measures like encryption, data center audits, multi-factor authentication, and advanced account administration to protect the system and its users.
Top-tier internet telephone systems are loaded with features
Most VoIP services for business are attached to a more comprehensive phone system, which is equipped with different call features to help you manage your calls. In some cases, providers require their subscribers to pay extra for premium features to be included in their packages.
RingCentral, though, offers more than that. Its VoIP services provide not only a business phone system for calling and managing incoming calls, but actually delivers a unified communications solution that also includes team collaboration and HD video meetings in one platform with no separate billings.
Superior customer support is a must for VoIP phone service providers
Most think of customer support as something that happens when something went wrong. While that is true, customer support is more than that.
Customer support is about assisting customers not only when there is something wrong, but also to prevent major issues. That is why true customer service starts when a customer subscribes.
RingCentral is with you from day one, assisting you in setting up and configuring the VoIP system to your own network. After which, its award-winning customer service is available for technical support, consultations, and best-practice recommendations.
Exceptional VoIP phone services mean high trust ratings
Good VoIP companies have a reputation for excellent service. To evaluate this, you can look at trust indicators like positive reviews of the company.
RingCentral, as the industry leader in cloud communications, is trusted by more than 350,000 businesses across the country. You can look at the different success stories through testimonials and case studies from actual businesses.
There is more to choosing a VoIP provider than just looking at price. Look at these factors and carefully weigh your options before deciding on the top VoIP phone company on your list.