{"id":7615,"date":"2020-06-01T09:50:28","date_gmt":"2020-06-01T16:50:28","guid":{"rendered":"https:\/\/www.ringcentral.com\/small-business\/blog\/?p=7615"},"modified":"2025-04-02T20:22:26","modified_gmt":"2025-04-03T03:22:26","slug":"talkdesk-vs-ringcentral-comparison","status":"publish","type":"post","link":"\/us\/en\/blog\/talkdesk-vs-ringcentral-comparison\/","title":{"rendered":"Talkdesk vs RingCentral: Which one\u2019s best for small businesses?"},"content":{"rendered":"

Updated June 1, 2020<\/em><\/p>\n

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It\u2019s a good time to be in the market for a new customer contact center<\/a> for your business; never before have there been so many platforms to choose from. But how do you know which one is the best fit for your small business? It takes time to sift through all the information and figure out who\u2019s really doing what the best\u2026 and we know this because we\u2019ve done it!<\/p>\n

While we\u2019re confident that RingCentral is a powerful, easy-to-use customer engagement solution for just about anyone, we know contact center solutions aren\u2019t one-size-fits-all. That\u2019s why we decided to put one of RingCentral\u2019s competitors, Talkdesk, head to head with our product to see what we could learn and share with you about their similarities and differences.<\/p>\n

Our key takeaways from this comparison:<\/b>
\nWe found that both apps have some great features and share a lot in common. We loved Talkdesk\u2019s contact center certification program for their customers and were impressed by the platform\u2019s international security credentials. But there were some places where this newer platform fell a little short by our estimations.<\/p>\n

RingCentral\u2019s customer engagement solution comes standard with features like workforce optimization tools<\/a>, while Talkdesk only offers these for an additional price, even at their highest tier. Talkdesk also doesn\u2019t have a built-in feature for team collaboration (internal messaging, file sharing, and the like), and they have fewer native functionalities in general. Talkdesk also integrates with far fewer third-party apps than RingCentral at this point in time.<\/p>\n

Talkdesk does offer an impressive 100% uptime SLA, but it\u2019s only available to their highest-paying customers. And in the end, RingCentral\u2019s longevity and established presence in both small business and enterprise is a good indication that it\u2019s a more reliable choice when it comes to scalability.
\nRead on for our blow-by-blow comparison of these two platforms, based on:<\/p>\n