{"id":61700,"date":"2026-06-04T06:30:02","date_gmt":"2026-06-04T13:30:02","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=61700"},"modified":"2026-06-03T12:51:11","modified_gmt":"2026-06-03T19:51:11","slug":"ringcental-leads-g2-summer-2026-ai-voip-category","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcental-leads-g2-summer-2026-ai-voip-category\/","title":{"rendered":"The voice of the customer: Why RingCental leads the G2 Summer 2026 AI VoIP category"},"content":{"rendered":"<p>Earlier this year, we shared an incredible milestone: RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot.<\/p>\n<p>But true momentum doesn\u2019t hit pause.<\/p>\n<p>Today, we are thrilled to announce that the G2 Summer 2026 Reports are officially live, and thanks to the voices of our verified users, RingCentral has solidified its position as the market leader in business communications. This season, our portfolio\u2014anchored by our AI-powered business communications platform RingEX, our end-to-end contact center RingCX, and our comprehensive event management tool RingCentral Events\u2014captured an amazing milestone.<\/p>\n<p>Here is a quick look at how we swept the Summer 2026 G2 grid:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Featured in 592 reports (up from 572 in the spring)<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Earned 137 product badges across categories<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Achieved #1 rankings in 17 distinct reports<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Increased our total standing in 218 reports<\/li>\n<\/ul>\n<p>Let\u2019s dive into what these results mean for your business and how our continuous innovation is reshaping the future of enterprise cloud phone systems and AI communications.<\/p>\n<h2 class=\"heading h2\"><a id=\"ringex\"><\/a>RingEX solidifies its spot as the #1 cloud VoIP platform<\/h2>\n<p>Our flagship platform, RingEX, continues to redefine what an AI-powered cloud phone system can do. Built for modern teams that require seamless voice, video meetings, and team messaging in a single subscription, RingEX captured an outstanding 70 product badges this summer.<\/p>\n<p>Even more exciting? RingEX ranked #1 in fifteen reports, cementing its place as the premier choice for organizations scaling their unified communications (UCaaS). Driven by continuous updates to the RingCentral Personal AI Assistant\u2014which automates real-time call transcriptions, generates accurate action items, and crafts contextual SMS responses\u2014RingEX improved its total G2 score to a stellar 4.2 out of 5.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-61702 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2026\/06\/Template-_-Awards-2-scaled.png\" alt=\"G2 Awards Summer 2026\" width=\"2048\" height=\"1152\" \/><\/p>\n<p>When users evaluate enterprise phone systems in 2026, they aren&#8217;t just looking for dial tones; they are looking for intelligent, secure workflow automation. Our rising G2 momentum proves that RingEX delivers exactly that.<\/p>\n<h2 class=\"heading h2\"><a id=\"events\"><\/a>RingCentral Events and RingCX command the leaderboards<\/h2>\n<p>Business communications extend far beyond daily internal calls. To drive true customer engagement, organizations need reliable customer experience infrastructure and impactful virtual experience platforms.<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">RingCentral Events: Recognized for its elite ease-of-use and scalability, RingCentral Events earned 34 product badges and secured the #1 ranking in two reports this summer. Whether hosting internal global town halls or massive external marketing webinars, users consistently rate RingCentral Events as the most dependable platform for immersive virtual and hybrid experiences.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">RingCX: Our native, AI-first contact center solution earned 6 product badges in the Summer 2026 reports. Designed to streamline omni-channel customer support without complex admin overhead, RingCX continues to win over mid-market and enterprise customer service teams looking to deploy orchestrated AI agents.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-61703 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2026\/06\/Template-_-Awards-1-scaled.png\" alt=\"G2 Awards Summer 2026\" width=\"2048\" height=\"1152\" \/><\/p>\n<h2 class=\"heading h2\"><a id=\"year\"><\/a>Year-over-year momentum: G2 Summer 2025 vs. Summer 2026<\/h2>\n<p>For IT directors, CIOs, and procurement leaders comparing business VoIP software, steady annual growth is the ultimate indicator of platform health and vendor reliability.<\/p>\n<p>Look at how much our customer satisfaction and market presence metrics have surged over the last year:<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Performance metric<\/strong><\/td>\n<td><strong>G2 Summer 2025 results<\/strong><\/td>\n<td><strong>G2 Summer 2026 results<\/strong><\/td>\n<td><strong>Year-over-year (YoY) impact<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Total report features<\/strong><\/td>\n<td>492<\/td>\n<td>592<\/td>\n<td>+100 more reports<\/td>\n<\/tr>\n<tr>\n<td><strong>Total badges earned<\/strong><\/td>\n<td>78<\/td>\n<td>137<\/td>\n<td>+59 product badges<\/td>\n<\/tr>\n<tr>\n<td><strong>Total #1 rankings<\/strong><\/td>\n<td>11<\/td>\n<td>17<\/td>\n<td>+6 category leader positions<\/td>\n<\/tr>\n<tr>\n<td><strong>Improved standings<\/strong><\/td>\n<td>145<\/td>\n<td>218<\/td>\n<td>+73 positive shifts<\/td>\n<\/tr>\n<tr>\n<td><strong>RingEX G2 core rating<\/strong><\/td>\n<td>4.0 \/ 5<\/td>\n<td>4.2 \/ 5 stars<\/td>\n<td>Increased user satisfaction<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"heading h2\"><a id=\"built\"><\/a>Built on the voice of the customer<\/h2>\n<p>G2 is the world\u2019s leading peer-to-peer business software review platform, where rankings are determined entirely by verified customer reviews. That means these 137 badges aren\u2019t just trophies\u2014they are direct reflections of the value we bring to the 500,000+ businesses that rely on us every day.<\/p>\n<p>From small businesses seeking a local virtual phone number to global enterprises requiring HITRUST and HIPAA-compliant multi-site telephony, our users are experiencing the tangible benefits of RingCentral Agentic Voice AI.<\/p>\n<p>We want to extend a massive <i>thank you<\/i> to our customers for sharing their feedback, pushing us to innovate, and choosing RingCentral as their trusted partner in the AI communications era.<\/p>\n<p>Ready to experience the #1 ranked VoIP provider for yourself? <a href=\"https:\/\/www.ringcentral.com\/view_demo.html#modal\">Request a live demo today<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Earlier this year, we shared an incredible milestone: RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot. But true momentum doesn\u2019t hit pause. Today, we are thrilled to announce that the G2 Summer 2026 Reports are officially live, &#8230;<\/p>\n","protected":false},"author":1269,"featured_media":61701,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885,43216],"tags":[],"class_list":["post-61700","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","category-strategic-partnerships"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why RingCental leads the G2 Summer 2026 AI VoIP category | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcental-leads-g2-summer-2026-ai-voip-category\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The voice of the customer: Why RingCental leads the G2 Summer 2026 AI VoIP category\" \/>\n<meta property=\"og:description\" content=\"RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcental-leads-g2-summer-2026-ai-voip-category\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-04T13:30:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2026\/06\/Template-_-Awards-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Raizel Luna\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Raizel Luna\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcental-leads-g2-summer-2026-ai-voip-category\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcental-leads-g2-summer-2026-ai-voip-category\/\"},\"author\":{\"name\":\"Raizel Luna\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/39fc06d523913d1817df821524127127\"},\"headline\":\"The voice of the customer: Why RingCental leads the G2 Summer 2026 AI VoIP category\",\"datePublished\":\"2026-06-04T13:30:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcental-leads-g2-summer-2026-ai-voip-category\/\"},\"wordCount\":654,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcental-leads-g2-summer-2026-ai-voip-category\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2026\/06\/Template-_-Awards-scaled.png\",\"articleSection\":[\"Company news &amp; 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