{"id":61299,"date":"2026-04-21T08:00:19","date_gmt":"2026-04-21T15:00:19","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=61299"},"modified":"2026-04-20T16:51:46","modified_gmt":"2026-04-20T23:51:46","slug":"collaboration-google-cloud-enable-ai-business-communications","status":"publish","type":"post","link":"\/us\/en\/blog\/collaboration-google-cloud-enable-ai-business-communications\/","title":{"rendered":"RingCentral expands collaboration with Google Cloud to enable AI-driven business communications"},"content":{"rendered":"<p>We&#8217;re excited to announce an expanded collaboration with Google Cloud to bring AI-driven enterprise communications and customer engagement capabilities directly into the Google ecosystem.<\/p>\n<p>The announcement includes the general availability of its flagship platform RingEX\u2122 for Google Chrome and the upcoming launch of RingEX, Customer Engagement Bundle (CEB) and AI Receptionist (AIR) on Google Cloud.<\/p>\n<p>Together, these updates extend RingCentral\u2019s communications capabilities across Google Workspace, Chrome and Google Cloud, making it easier for customers to collaborate within their existing workflows.<\/p>\n<p>\u201cOur expanded collaboration with Google Cloud reflects a shared vision for the future of work\u2014where communications are intelligent, seamless, and embedded directly into daily workflows,\u201d said Carson Hostetter, EVP &amp; GM, CX &amp; AI, RingCentral. \u201cFrom transforming the browser into a collaboration hub to delivering our platform on Google Cloud, we\u2019re making it easier for businesses to harness AI to drive productivity and better customer experiences.\u201d<\/p>\n<h2 class=\"heading h2\"><b><a id=\"trans\"><\/a>Transforming the browser into an AI-powered collaboration hub<\/b><\/h2>\n<p>Designed for Google Workspace and ChromeOS users, RingEX for Chrome brings a full-featured communications experience directly into the browser\u2014eliminating the need to switch between applications and embedding enterprise-grade calling, messaging, and AI into everyday workflows.<\/p>\n<p>With native integration across Google Workspace, RingEX for Chrome enhances productivity with intelligent features designed for modern workflows, including:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>In-workflow calling and meetings: <\/b>Start and schedule voice and video calls directly from Google Docs, Sheets, Gmail, and Calendar with a single click.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unified communications in the browser: <\/b>Access calls, voicemail, SMS, and fax within a single interface\u2014eliminating the need to switch between apps.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-powered productivity: <\/b>Automatically capture call notes, generate tasks, and compose messages\u2014reducing manual work and keeping teams focused.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Context-rich interactions: <\/b>Ensure conversation context follows every call transfer, improving both team collaboration and customer experiences.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scalable team engagement: <\/b>Manage high-volume communications with shared SMS inboxes and queue-based call handling.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Real-time presence and collaboration: <\/b>See teammate availability instantly and connect with the right person faster through an intuitive heads-up display.<\/li>\n<\/ul>\n<p>Together, these capabilities turn the browser into a central hub for communication and collaboration\u2014deeply integrated with the tools employees already use every day.<\/p>\n<h2 class=\"heading h2\"><b><a id=\"advan\"><\/a>Advancing AI communications on Google Cloud <\/b><\/h2>\n<p>RingCentral also announced plans to launch its core communications and customer engagement solutions on Google Cloud in June 2026. This includes RingEX, CEB, and AIR, delivering scalable, cloud-native communications enabled by Google Cloud infrastructure.<\/p>\n<p>This expansion will enable enterprises to:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Leverage enterprise-grade communications<\/b> on Google Cloud\u2019s global, secure infrastructure.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accelerate AI innovation <\/b>by combining RingCentral\u2019s communications intelligence with Google Cloud\u2019s AI capabilities.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Simplify deployments <\/b>for organizations standardizing on Google Cloud.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Support global scalability and reliability <\/b>for mission-critical communications and customer engagement.<\/li>\n<\/ul>\n<p><em>&#8220;Modernizing our operations means providing tools that simplify our team\u2019s digital ecosystem. The RingCentral Google Chrome integration provides critical convenience, bridging our day-to-day tasks and primary communication tools. By reducing friction, we\u2019ve created a more unified workflow that minimizes administrative overhead and keeps our focus on our clients.&#8221;<\/em><\/p>\n<p style=\"text-align: right;\"><em>Kayla Yuen<\/em><br \/>\n<em>Director, Unified Communications and Branch Enablement<\/em><br \/>\n<em>ATB financial<\/em><\/p>\n<h3 class=\"heading h3\">RingCentral at Google Cloud Next 2026<\/h3>\n<p>RingCentral will showcase these innovations at its booth #4712 at <a href=\"https:\/\/go.ringcentral.com\/Google-Cloud-Next-2026Q2-Scheduler\">Google Cloud Next 2026<\/a>, taking place April 22\u201324 in Las Vegas.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/google-chrome\">RingEX for Google Chrome<\/a> is now generally available via the Chrome Web Store. RingCentral\u2019s platform will launch on Google Cloud in June 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re excited to announce an expanded collaboration with Google Cloud to bring AI-driven enterprise communications and customer engagement capabilities directly into the Google ecosystem. The announcement includes the general availability of its flagship platform RingEX\u2122 for Google Chrome and the upcoming launch of RingEX, Customer Engagement Bundle (CEB) and AI Receptionist (AIR) on Google Cloud. &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":61302,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,18885],"tags":[7538,453],"class_list":["post-61299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-ringcentral-newsdesk","tag-artificial-intelligence","tag-press-release"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral expands collaboration with Google Cloud to enable AI-driven business communications | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"RingCentral has expanded collaboration with Google Cloud to bring AI-driven enterprise communications and customer engagement capabilities directly into the Google ecosystem.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/collaboration-google-cloud-enable-ai-business-communications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral expands collaboration with Google Cloud to enable AI-driven business communications\" \/>\n<meta property=\"og:description\" content=\"RingCentral has expanded collaboration with Google Cloud to bring AI-driven enterprise communications and customer engagement capabilities directly into the Google ecosystem.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/collaboration-google-cloud-enable-ai-business-communications\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-21T15:00:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2026\/04\/BlogImageSize_dialer-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Eric Kenney\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eric Kenney\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/collaboration-google-cloud-enable-ai-business-communications\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/collaboration-google-cloud-enable-ai-business-communications\/\"},\"author\":{\"name\":\"Eric Kenney\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/da5fbf1896fb9da25cdf83a5ab2683a2\"},\"headline\":\"RingCentral expands collaboration with Google Cloud to enable AI-driven business communications\",\"datePublished\":\"2026-04-21T15:00:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/collaboration-google-cloud-enable-ai-business-communications\/\"},\"wordCount\":556,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/collaboration-google-cloud-enable-ai-business-communications\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2026\/04\/BlogImageSize_dialer-scaled.png\",\"keywords\":[\"artificial intelligence\",\"press release\"],\"articleSection\":[\"AI &amp; 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He is responsible for RingCentral RingEX product marketing strategy with focus on key initiatives like RingCentral for Microsoft Teams.","sameAs":["https:\/\/www.linkedin.com\/in\/erickenney"],"url":"\/us\/en\/blog\/author\/eric-kenney\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2026\/04\/BlogImageSize_dialer-scaled.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/eric-kenney\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Eric Kenney<\/span><\/a>","rc_author_full_name":"Eric Kenney","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/Eric-Kenney.jpeg","rc_author_link":"\/us\/en\/blog\/author\/eric-kenney\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ai-innovation\/amp\">AI &amp; Innovation<\/a><a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">, Company news &amp; culture<\/a>","amp_link":"\/us\/en\/blog\/collaboration-google-cloud-enable-ai-business-communications\/amp","excerpt_title":"RingCentral expands collaboration with Google Cloud to en...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/61299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1143"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=61299"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/61299\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/61302"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=61299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=61299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=61299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}