{"id":60630,"date":"2026-01-14T08:00:00","date_gmt":"2026-01-14T16:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=60630"},"modified":"2026-01-13T14:31:22","modified_gmt":"2026-01-13T22:31:22","slug":"ai-receptionist-easier-setup-smarter-conversations","status":"publish","type":"post","link":"\/us\/en\/blog\/ai-receptionist-easier-setup-smarter-conversations\/","title":{"rendered":"AI Receptionist (AIR) January 2026 Release: Easier setup, smarter conversations, and more ways to follow up"},"content":{"rendered":"<p>Since launching RingCentral AI Receptionist (AIR) in February 2025, we\u2019ve been focused on one thing: helping businesses get value faster, with less effort.<\/p>\n<p>Over the last year, we\u2019ve listened closely to customer feedback and continued refining how AIR guides you through setup, handles real customer calls, and fits into the tools you already use.<\/p>\n<p>This January release builds on that feedback with updates that make onboarding feel almost effortless, improve usability, and strengthen the everyday experience for you and your customers.<\/p>\n<p>You\u2019ll see these improvements across several areas, all designed to reduce setup time and help AIR deliver even more value from the very first call:<\/p>\n<ul>\n<li>Setup made even simpler with an automated onboarding experience<\/li>\n<li>Easier numbers and rules assignment with better visibility<\/li>\n<li>A new Integrations tab to bring everything together<\/li>\n<li>Lead capture now works with HubSpot and Zoho CRMs<\/li>\n<li>Expanded language support with automatic switching<\/li>\n<li>AIR is now available in the EU<\/li>\n<\/ul>\n<h2 class=\"heading h2\"><a id=\"Setup\"><\/a>Setup made even simpler with an automated onboarding experience<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-60631 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2026\/01\/Auto-create-AIR.gif\" alt=\"Auto-create AIR\" width=\"1280\" height=\"720\" \/><\/p>\n<p>We\u2019ve redesigned the AIR setup flow to make getting started feel more natural and far less hands-on.<\/p>\n<p>It\u2019s as easy as adding your business website, and your AI receptionist is automatically created, giving you a pre-filled setup. This includes your business hours, an initial greeting, common questions your customers might ask, and a general overview of your services.<\/p>\n<p>Instead of entering the information, you begin with an AI receptionist that already reflects what your business does.<\/p>\n<p>From there, you can review, refine, and personalize your AI receptionist\u2019s responses before going live. The entire flow feels more guided and intuitive, helping businesses move from first setup to a ready-to-test receptionist in noticeably less time.<\/p>\n<p><em>See how it works <a href=\"https:\/\/support.ringcentral.com\/article-v2\/setting-up-your-ai-receptionist-in-the-admin-portal.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\">here<\/a>. Now generally available.<\/em><\/p>\n<h2 class=\"heading h2\"><a id=\"Easier\"><\/a>Easier numbers and rules assignment with better visibility<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-60634\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2026\/01\/Simplified-number-assignment.gif\" alt=\"RingCentral AI Receptionist simplified number assignment\" width=\"1280\" height=\"720\" \/><\/p>\n<p>We heard from customers that assigning numbers and understanding usage felt confusing. So we made it easier.<br \/>\nPreviously, these steps lived in different parts of the admin portal, which made it harder to connect how numbers, call rules, and usage all worked together.<\/p>\n<p>The new experience brings everything into one place, making it easier to assign phone numbers to your AI receptionist. You can now see your company locations, call rules, and available numbers together, so it\u2019s clear how each number is set up and when your AI receptionist will handle calls.<\/p>\n<p>You can also quickly review how it fits into your call flow during business hours, after hours, and custom scenarios, all without jumping between pages.<\/p>\n<p>We\u2019ve also made it easier to see your minutes usage at a glance. A new summary in the Analytics tab shows how many minutes you\u2019ve used, how many are left, and where those minutes came from.<\/p>\n<p>This helps teams stay informed and avoid surprise charges as AIR handles more calls.<\/p>\n<p><em>Simplified number assignment will be generally available by the end of January 2026. The minutes usage summary is now generally available.<\/em><\/p>\n<h2 class=\"heading h2\"><a id=\"Integrations\"><\/a>A new Integrations tab to bring everything together<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-60633 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2026\/01\/New-integrations-tab.png\" alt=\"RingCentral AI Receptionist new integrations tab\" width=\"1920\" height=\"1080\" \/><\/p>\n<p>This release also introduces a new Integrations tab, giving you a single place to connect AIR to the tools your business already relies on.<\/p>\n<p>Instead of searching across settings or jumping between pages, you can now browse all available integrations, see what is currently connected, and add new ones with just a few clicks.<\/p>\n<p>The gallery includes HubSpot, Zoho, Salesforce, Google Calendar, and Outlook Calendar, with more on the way.<\/p>\n<p>Whether you want to sync leads, update call details, or connect scheduling tools, the new tab makes it easier to extend AIR into the rest of your workflows.<\/p>\n<p>Now generally available.<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">The bottom-line benefits are a bit shocking. I looked at a couple of random months before and after we rolled out the AI Receptionist. Before, we booked about 6,600 appointments. After, the number jumped almost 1,000 to 7,600. That\u2019s a $204,000 month-over-month increase in revenue.<\/p>\n<p><em>-Brian Tucker, Chief Digital Officer, Televero Health<\/em><br \/>\n<em><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/televero-health.html\">Read the case study here<\/a><\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"heading h2\"><a id=\"Lead\"><\/a>Lead capture now works with HubSpot and Zoho CRMs<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-60635 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2026\/01\/Lead-capture-Hubspot-CRM.png\" alt=\"RingCentral AI Receptionist Lead capture (Hubspot CRM)\" width=\"1920\" height=\"1080\" \/><\/p>\n<p>Last November, we introduced lead capture to help you collect caller information through customizable questions, making follow up easier.<\/p>\n<p>Now, we\u2019re taking it a step further by extending this capability to two of the most widely used CRMs: HubSpot and Zoho.<\/p>\n<p>Once you connect your CRM, the answers callers provide to your questions are automatically synced into your CRM after the call.<\/p>\n<p>For example, a new customer calls your business after-hours asking about availability for a pricing quote. With lead capture, AIR takes the caller\u2019s contact information, notes the reason for their call, and automatically creates a new lead in your CRM. This means your team sees the inquiry immediately, knows what the caller needs, and can respond to the customer without digging through call logs or voicemail.<\/p>\n<p><em>See how it works <a href=\"https:\/\/support.ringcentral.com\/article-v2\/using-lead-capture-with-the-ai-receptionist.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\">here<\/a>. Now generally available.<\/em><\/p>\n<h2 class=\"heading h2\"><a id=\"Expanded\"><\/a>Expanded language support with automatic switching<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-60636\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2026\/01\/New-languages.png\" alt=\"RingCentral AI Receptionist new languages\" width=\"1902\" height=\"1080\" \/><\/p>\n<p>AIR continues to expand its multilingual capabilities so you can support customers in different languages without setting up separate phone lines or complicated menus.<\/p>\n<p>AIR now understands and responds in Latin American Spanish, Italian, German, and Portuguese. It can also automatically detect the caller\u2019s language and switch during the conversation, so customers can speak naturally and AIR adapts in real time.<\/p>\n<p>See how it works <a href=\"https:\/\/support.ringcentral.com\/article-v2\/managing-ai-receptionist-multi-language-support.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\">here<\/a>. Now generally available.<\/p>\n<h2 class=\"heading h2\"><a id=\"AIR\"><\/a>AIR is now available in the EU<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-60637\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2026\/01\/RingCentral-AI-Receptionist-now-available-in-EU.jpg\" alt=\"RingCentral AI Receptionist now available in EU\" width=\"1552\" height=\"1102\" \/><\/p>\n<p>AIR is now available in several European countries, including France, Germany, Spain, and Portugal.<\/p>\n<p>Businesses in the EU get the same core AI Receptionist experience, along with improvements from this month\u2019s release.<\/p>\n<p>Pricing starts at \u20ac38 per month and includes 100 minutes, with additional usage bundles available if needed.<\/p>\n<h2 class=\"heading h2\"><a id=\"Looking\"><\/a>Looking ahead<\/h2>\n<p>This release reflects where we\u2019re headed next: making AIR easier to adopt, more capable on its own, and accessible to more businesses and callers.<\/p>\n<p>Our focus is on reducing setup time, helping AIR handle more interactions with confidence, and ensuring it fits naturally into real-world workflows. As we build on this foundation, our goal stays the same: help teams spend less time managing calls and more time engaging customers.<\/p>\n<p>More improvements are already in progress, and we\u2019ll share updates as they\u2019re ready.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since launching RingCentral AI Receptionist (AIR) in February 2025, we\u2019ve been focused on one thing: helping businesses get value faster, with less effort. Over the last year, we\u2019ve listened closely to customer feedback and continued refining how AIR guides you through setup, handles real customer calls, and fits into the tools you already use. This &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":60632,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,43330],"tags":[],"class_list":["post-60630","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-trending"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI Receptionist (AIR) January 2026 Release: Easier setup, smarter conversations, and more ways to follow up | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Since launching RingCentral AI Receptionist (AIR) in February 2025, we\u2019ve been focused on one thing: helping businesses get value faster, with less\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ai-receptionist-easier-setup-smarter-conversations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Receptionist (AIR) January 2026 Release: Easier setup, smarter conversations, and more ways to follow up\" \/>\n<meta property=\"og:description\" content=\"Since launching RingCentral AI Receptionist (AIR) in February 2025, we\u2019ve been focused on one thing: helping businesses get value faster, with less\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ai-receptionist-easier-setup-smarter-conversations\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-14T16:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2026\/01\/RingCentral-AI-Receptionist-setup.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"SanYee Dieh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SanYee Dieh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ai-receptionist-easier-setup-smarter-conversations\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ai-receptionist-easier-setup-smarter-conversations\/\"},\"author\":{\"name\":\"SanYee Dieh\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0\"},\"headline\":\"AI Receptionist (AIR) January 2026 Release: Easier setup, smarter conversations, and more ways to follow up\",\"datePublished\":\"2026-01-14T16:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ai-receptionist-easier-setup-smarter-conversations\/\"},\"wordCount\":1029,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ai-receptionist-easier-setup-smarter-conversations\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2026\/01\/RingCentral-AI-Receptionist-setup.jpg\",\"articleSection\":[\"AI &amp; 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