<\/a>What makes an AI Changemaker?<\/b><\/h2>\nAI Changemakers aren\u2019t just early adopters or tech enthusiasts. They\u2019re visionaries who recognize that AI can solve their most pressing operational challenges while preserving what matters most: the human touch. These leaders are deploying RingCentral\u2019s suite of AI tools<\/a>, including AI Receptionist (AIR)<\/a>, AI Virtual Assistant (AVA)<\/a>, and AI Conversation Expert (ACE)<\/a>, to power breakthroughs across sports and entertainment, healthcare, professional services, and customer experiences.<\/p>\nEach AI Changemaker episode calls attention to the person behind the vision, innovation, and the real-world impact of their advancements.<\/p>\n
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<\/a>Paul Rapier: Building the future of sports on an AI foundation<\/b><\/h2>\nDeloitte\u2019s 2025 sports industry outlook<\/a> shows that growing investment and competition for fan attention are driving professional sports organizations to become more sophisticated.<\/p>\nAs streaming, social media, and immersive formats expand fan engagement beyond the venue, leagues and teams are strengthening operations by expanding data and digital capabilities to adapt their media and fan engagement strategies.<\/p>\n
Paul Rapier, Vice President of IT at the Detroit Pistons, described himself as \u201ca fan with a vision.\u201d Rather than rebuilding legacy systems, Paul established a new AI-driven foundation using RingCentral\u2019s Agentic AI Communications Suite, integrated with RingEX and RingCX platforms.<\/p>\n
Watch Paul\u2019s episode<\/a> to learn how he helped the Pistons deploy AI to achieve time savings, actionable insights, and enhance operations.<\/p>\n<\/a>Liesl Leary-Perez: Scaling compassion in crisis<\/b><\/h2>\nThe mental health industry is confronting a deepening crisis: nearly 1 in 10<\/a> U.S. adults reported a mental health crisis in 2025. Yet the workforce itself is under severe strain: burnout affects 21% to 67% of mental health professionals, compassion fatigue reaches up to 85%<\/a>, and a global shortage of over 5 million providers continues to grow.<\/p>\nWhen call center volume at Axis Integrated Mental Health quadrupled from 500 to 2,000 calls a week, Liesl Leary-Perez, Co-founder and Chief Growth Officer, faced an existential challenge: how could her team maintain human connection with families seeking help, while addressing the massive increase in call volume?<\/p>\n
Her episode<\/a> shows how Liesl used AI-driven automation, freeing staff to focus on complex cases that require a personal touch.<\/p>\n<\/a>Eric Brosius: Improving patient experiences with AI<\/b><\/h2>\nThe healthcare staffing crisis is rapidly eroding patient service quality across the U.S. healthcare system. A survey found that 55% of frontline healthcare workers plan to change jobs in 2026<\/a>, driven by burnout, chronic understaffing, and feeling undervalued\u2014sentiments shared by 84% of respondents.<\/p>\nThe situation is especially alarming given projections from the Health Resources and Services Administration that the U.S. will face a shortage of nearly 700,000 healthcare professionals by 2037, just as demand surges from an aging population.<\/p>\n
Eric Brosius, Vice President of Technology Services at Sun River Health\u2014New York’s largest federally qualified health center\u2014is strategically embracing AI to future-proof the organization while improving patient and employee experiences across underserved communities.<\/p>\n
In this episode<\/a>, learn how Eric helped Sun River unify 2,000 employees across dozens of locations with AI-powered communications.<\/p>\n<\/a>The future is agentic<\/b><\/h2>\nThese AI Changemakers agree that agentic AI isn\u2019t about automation for the sake of automation, it\u2019s a strategic lever for delivering more value\u2014handling fast, repeatable, and consistent tasks\u2014so humans can focus on what they do best: providing empathy, exercising judgement, and building trust.<\/p>\n
Whether it\u2019s an AI agent answering calls in seconds, AI-powered transcriptions capturing critical insights, or sentiment analysis revealing patterns human teams might miss, these tools are enabling organizations to scale without sacrificing quality. They\u2019re transforming overwhelmed employees into operationally excelling teams, turning data into a competitive advantage, and, most importantly, empowering employees to focus on the work that truly matters.<\/p>\n
<\/a>The AI Changemakers movement is just getting started<\/h2>\n
Each AI Changemaker episode calls attention to the person behind the vision, innovation, and the real-world impact of their advancements.<\/p>\n
<\/p>\n
<\/a>Paul Rapier: Building the future of sports on an AI foundation<\/b><\/h2>\nDeloitte\u2019s 2025 sports industry outlook<\/a> shows that growing investment and competition for fan attention are driving professional sports organizations to become more sophisticated.<\/p>\nAs streaming, social media, and immersive formats expand fan engagement beyond the venue, leagues and teams are strengthening operations by expanding data and digital capabilities to adapt their media and fan engagement strategies.<\/p>\n
Paul Rapier, Vice President of IT at the Detroit Pistons, described himself as \u201ca fan with a vision.\u201d Rather than rebuilding legacy systems, Paul established a new AI-driven foundation using RingCentral\u2019s Agentic AI Communications Suite, integrated with RingEX and RingCX platforms.<\/p>\n
Watch Paul\u2019s episode<\/a> to learn how he helped the Pistons deploy AI to achieve time savings, actionable insights, and enhance operations.<\/p>\n<\/a>Liesl Leary-Perez: Scaling compassion in crisis<\/b><\/h2>\nThe mental health industry is confronting a deepening crisis: nearly 1 in 10<\/a> U.S. adults reported a mental health crisis in 2025. Yet the workforce itself is under severe strain: burnout affects 21% to 67% of mental health professionals, compassion fatigue reaches up to 85%<\/a>, and a global shortage of over 5 million providers continues to grow.<\/p>\nWhen call center volume at Axis Integrated Mental Health quadrupled from 500 to 2,000 calls a week, Liesl Leary-Perez, Co-founder and Chief Growth Officer, faced an existential challenge: how could her team maintain human connection with families seeking help, while addressing the massive increase in call volume?<\/p>\n
Her episode<\/a> shows how Liesl used AI-driven automation, freeing staff to focus on complex cases that require a personal touch.<\/p>\n<\/a>Eric Brosius: Improving patient experiences with AI<\/b><\/h2>\nThe healthcare staffing crisis is rapidly eroding patient service quality across the U.S. healthcare system. A survey found that 55% of frontline healthcare workers plan to change jobs in 2026<\/a>, driven by burnout, chronic understaffing, and feeling undervalued\u2014sentiments shared by 84% of respondents.<\/p>\nThe situation is especially alarming given projections from the Health Resources and Services Administration that the U.S. will face a shortage of nearly 700,000 healthcare professionals by 2037, just as demand surges from an aging population.<\/p>\n
Eric Brosius, Vice President of Technology Services at Sun River Health\u2014New York’s largest federally qualified health center\u2014is strategically embracing AI to future-proof the organization while improving patient and employee experiences across underserved communities.<\/p>\n
In this episode<\/a>, learn how Eric helped Sun River unify 2,000 employees across dozens of locations with AI-powered communications.<\/p>\n<\/a>The future is agentic<\/b><\/h2>\nThese AI Changemakers agree that agentic AI isn\u2019t about automation for the sake of automation, it\u2019s a strategic lever for delivering more value\u2014handling fast, repeatable, and consistent tasks\u2014so humans can focus on what they do best: providing empathy, exercising judgement, and building trust.<\/p>\n
Whether it\u2019s an AI agent answering calls in seconds, AI-powered transcriptions capturing critical insights, or sentiment analysis revealing patterns human teams might miss, these tools are enabling organizations to scale without sacrificing quality. They\u2019re transforming overwhelmed employees into operationally excelling teams, turning data into a competitive advantage, and, most importantly, empowering employees to focus on the work that truly matters.<\/p>\n
<\/a>The AI Changemakers movement is just getting started<\/h2>\n
As streaming, social media, and immersive formats expand fan engagement beyond the venue, leagues and teams are strengthening operations by expanding data and digital capabilities to adapt their media and fan engagement strategies.<\/p>\n
Paul Rapier, Vice President of IT at the Detroit Pistons, described himself as \u201ca fan with a vision.\u201d Rather than rebuilding legacy systems, Paul established a new AI-driven foundation using RingCentral\u2019s Agentic AI Communications Suite, integrated with RingEX and RingCX platforms.<\/p>\n
Watch Paul\u2019s episode<\/a> to learn how he helped the Pistons deploy AI to achieve time savings, actionable insights, and enhance operations.<\/p>\n The mental health industry is confronting a deepening crisis: nearly 1 in 10<\/a> U.S. adults reported a mental health crisis in 2025. Yet the workforce itself is under severe strain: burnout affects 21% to 67% of mental health professionals, compassion fatigue reaches up to 85%<\/a>, and a global shortage of over 5 million providers continues to grow.<\/p>\n When call center volume at Axis Integrated Mental Health quadrupled from 500 to 2,000 calls a week, Liesl Leary-Perez, Co-founder and Chief Growth Officer, faced an existential challenge: how could her team maintain human connection with families seeking help, while addressing the massive increase in call volume?<\/p>\n Her episode<\/a> shows how Liesl used AI-driven automation, freeing staff to focus on complex cases that require a personal touch.<\/p>\n The healthcare staffing crisis is rapidly eroding patient service quality across the U.S. healthcare system. A survey found that 55% of frontline healthcare workers plan to change jobs in 2026<\/a>, driven by burnout, chronic understaffing, and feeling undervalued\u2014sentiments shared by 84% of respondents.<\/p>\n The situation is especially alarming given projections from the Health Resources and Services Administration that the U.S. will face a shortage of nearly 700,000 healthcare professionals by 2037, just as demand surges from an aging population.<\/p>\n Eric Brosius, Vice President of Technology Services at Sun River Health\u2014New York’s largest federally qualified health center\u2014is strategically embracing AI to future-proof the organization while improving patient and employee experiences across underserved communities.<\/p>\n In this episode<\/a>, learn how Eric helped Sun River unify 2,000 employees across dozens of locations with AI-powered communications.<\/p>\n These AI Changemakers agree that agentic AI isn\u2019t about automation for the sake of automation, it\u2019s a strategic lever for delivering more value\u2014handling fast, repeatable, and consistent tasks\u2014so humans can focus on what they do best: providing empathy, exercising judgement, and building trust.<\/p>\n Whether it\u2019s an AI agent answering calls in seconds, AI-powered transcriptions capturing critical insights, or sentiment analysis revealing patterns human teams might miss, these tools are enabling organizations to scale without sacrificing quality. They\u2019re transforming overwhelmed employees into operationally excelling teams, turning data into a competitive advantage, and, most importantly, empowering employees to focus on the work that truly matters.<\/p>\n<\/a>Liesl Leary-Perez: Scaling compassion in crisis<\/b><\/h2>\n
<\/a>Eric Brosius: Improving patient experiences with AI<\/b><\/h2>\n
<\/a>The future is agentic<\/b><\/h2>\n
<\/a>The AI Changemakers movement is just getting started<\/h2>\n