{"id":60325,"date":"2025-09-30T05:49:00","date_gmt":"2025-09-30T12:49:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=60325"},"modified":"2025-10-02T11:58:53","modified_gmt":"2025-10-02T18:58:53","slug":"from-bugs-to-breakthroughs-the-power-of-clear-communication","status":"publish","type":"post","link":"\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/","title":{"rendered":"From bugs to breakthroughs: The power of clear communication"},"content":{"rendered":"<p>In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but communication and initiative. Through practical steps and human-centered leadership, he turned a forgotten archive into a source of clarity, collaboration, and engineering maturity.<\/p>\n<h2 class=\"heading h2\"><a id=\"problem\"><\/a>The problem<\/h2>\n<p>Every large project has a dark corner no one wants to enter \u2014 the old bug backlog. It contains hundreds (sometimes thousands) of issues: unclear, outdated, or simply forgotten. When I hear <i>&#8220;The backlog is too big. Nothing can be done&#8221; \u2014 <\/i>to me, that sounds like a challenge.<\/p>\n<h2 class=\"heading h2\"><a id=\"order\"><\/a>Why keep the backlog in order<\/h2>\n<p>Backlog review isn\u2019t just cleaning up. It\u2019s a way to regain control of the product and take a step toward maturity across the engineering organization. It proves that testing is not just about finding bugs \u2014 it&#8217;s about leadership, empathy, and driving systemic change.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-60327\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Group-1597880739.png\" alt=\"\" width=\"1200\" height=\"379\" \/><\/p>\n<h2 class=\"heading h2\"><a id=\"bugs\"><\/a>Why bugs get stuck in &#8220;unresolved&#8221;<\/h2>\n<p>Let&#8217;s look into the main reasons why bugs pile up in the &#8220;Unresolved&#8221; status.<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Mentions get missed, leaving others waiting<\/li>\n<li style=\"font-weight: 400;\">Assignees don\u2019t share investigation results<\/li>\n<li style=\"font-weight: 400;\">The bug was logged but never reviewed<\/li>\n<li style=\"font-weight: 400;\">Decisions made in side-chats hinder progression of ticketsThe bug became irrelevant (e.g. not reproducible, design changed), but stay open<\/li>\n<li style=\"font-weight: 400;\">It was never linked to an Epic or added to team tracking lists<\/li>\n<li style=\"font-weight: 400;\">It was assigned to the wrong person<\/li>\n<\/ul>\n<h2 class=\"heading h2\"><a id=\"ini\"><\/a>Taking initiative<\/h2>\n<p>I&#8217;m an SDET Team Lead, so backlog cleanup wasn\u2019t part of my formal duties. I had no authority to &#8220;make&#8221; people act. So instead, I became the <b>communication engine<\/b>.<\/p>\n<p>My goal was simple: figure out which bugs still mattered, who owned them, and what to do next. Sometimes all it takes is the right question at the right time to get things moving.<\/p>\n<h2 class=\"heading h2\"><a id=\"debugger\"><\/a>Communication: The ultimate debugger<\/h2>\n<p>The biggest breakthrough came when I started expanding my network across teams. If I didn\u2019t know how to solve something, I found someone who did. The more people I connected with, the better my chances were of solving a challenge.Sometimes a single clear answer is enough to close a bug that had been open for years. Another key tool was <b>bug reproduction<\/b>. Many bugs were no longer reproducible or related to features that no longer existed \u2014 or had been completely refactored.<\/p>\n<p>And above all:<b> direct communication<\/b>. Oftentimes, a quick message worked better than a ticket comment. Don\u2019t hesitate to reach out, even to leadership. Most of the time, they\u2019re happy to help if they see that you\u2019re constructive.<\/p>\n<h2 class=\"heading h2\"><a id=\"ch\"><\/a>The challenges<\/h2>\n<p>The speed of progress wasn\u2019t consistent. As we cleared the simpler bugs, the pace slowed. What remained were complex cases:<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Integration bugs where it was unclear which product or component was at fault.<\/li>\n<li style=\"font-weight: 400;\">Bugs that turned out to be unclear requirements and needed design or architecture changes.<\/li>\n<li style=\"font-weight: 400;\">Bugs with no agreement on resolution (e.g., between PM and Service Engineering).<\/li>\n<li style=\"font-weight: 400;\">Bugs where it wasn\u2019t clear if the issue was in the test setup or the actual code.<\/li>\n<\/ul>\n<p>There were <b>psychological difficulties<\/b> too:<\/p>\n<p>Many simultaneous conversations were draining by the end of the day. Sometimes it was hard to find the right person or information \u2014 the assigned person often wasn\u2019t the one who had answers. And occasionally, I faced indifference or being ignored.<\/p>\n<p>I had to think carefully about how to approach each person \u2014 their temperament, workload, our relationship \u2014 and how to briefly get them up to speed.<\/p>\n<p>During this time, my contact network grew by <b>over 120 people<\/b>, and in total, I communicated with <b>250+ people<\/b>.<\/p>\n<p>Still, all of it felt worth it because I saw real improvements at the department level.<\/p>\n<h2 class=\"heading h2\"><a id=\"wins\"><\/a>Surprising wins along the way<\/h2>\n<p>What impressed me most was the <b>positive feedback<\/b>. Even those I contacted often were thankful and said I helped them keep track of important issues.<\/p>\n<p>I was also surprised by the speed: in just six weeks, I cleared <b>more than half the backlog<\/b>.<\/p>\n<p>Along the way, we even improved internal metrics\u2014like Jira filters that had been including unrelated bugs.<\/p>\n<h2 class=\"heading h2\"><a id=\"led\"><\/a>What this taught me about leadership<\/h2>\n<ul>\n<li style=\"font-weight: 400;\">Don\u2019t be afraid to reach out to people directly. Most are open to talking<\/li>\n<li style=\"font-weight: 400;\">Connections are key to making progress. Find people who can help, even if it\u2019s not their official role<\/li>\n<li style=\"font-weight: 400;\">Someone must own the process, or it stalls<\/li>\n<li style=\"font-weight: 400;\">Gratitude matters \u2014 it fuels motivation and culture<\/li>\n<li style=\"font-weight: 400;\">Show your investment \u2014 reproduce bugs, gather info, and lead by example<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but communication and initiative. Through practical steps and human-centered leadership, he turned a forgotten archive into a source of clarity, collaboration, and engineering maturity. The problem Every large project has a &#8230;<\/p>\n","protected":false},"author":1226,"featured_media":60326,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[43346],"class_list":["post-60325","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-working-at-rc-bulgaria"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>From bugs to breakthroughs: The power of clear communication | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From bugs to breakthroughs: The power of clear communication\" \/>\n<meta property=\"og:description\" content=\"In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-30T12:49:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-02T18:58:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Veronika Ivanova\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Veronika Ivanova\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/\"},\"author\":{\"name\":\"Veronika Ivanova\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/0426d0e362433a9fd278c5bb3f590260\"},\"headline\":\"From bugs to breakthroughs: The power of clear communication\",\"datePublished\":\"2025-09-30T12:49:00+00:00\",\"dateModified\":\"2025-10-02T18:58:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/\"},\"wordCount\":748,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png\",\"keywords\":[\"Working at RC Bulgaria\"],\"articleSection\":[\"Company news &amp; culture\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/\",\"name\":\"From bugs to breakthroughs: The power of clear communication | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png\",\"datePublished\":\"2025-09-30T12:49:00+00:00\",\"dateModified\":\"2025-10-02T18:58:53+00:00\",\"description\":\"In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"From bugs to breakthroughs: The power of clear communication\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/0426d0e362433a9fd278c5bb3f590260\",\"name\":\"Veronika Ivanova\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/68e5b624514b18118c9bbb73f5f73aa9e0b4a1beafce6302b40d0a134e573e59?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/68e5b624514b18118c9bbb73f5f73aa9e0b4a1beafce6302b40d0a134e573e59?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/68e5b624514b18118c9bbb73f5f73aa9e0b4a1beafce6302b40d0a134e573e59?s=96&d=mm&r=g\",\"caption\":\"Veronika Ivanova\"},\"description\":\"Veronika is the HR Lead of Bulgaria. She has more than 12 years of experience in the HR sphere with international companies.\",\"url\":\"\/us\/en\/blog\/author\/veronika-ivanova\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"From bugs to breakthroughs: The power of clear communication | RingCentral Blog","description":"In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/","og_locale":"en_US","og_type":"article","og_title":"From bugs to breakthroughs: The power of clear communication","og_description":"In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2025-09-30T12:49:00+00:00","article_modified_time":"2025-10-02T18:58:53+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png","type":"image\/png"}],"author":"Veronika Ivanova","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"Veronika Ivanova","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#article","isPartOf":{"@id":"\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/"},"author":{"name":"Veronika Ivanova","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/0426d0e362433a9fd278c5bb3f590260"},"headline":"From bugs to breakthroughs: The power of clear communication","datePublished":"2025-09-30T12:49:00+00:00","dateModified":"2025-10-02T18:58:53+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/"},"wordCount":748,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png","keywords":["Working at RC Bulgaria"],"articleSection":["Company news &amp; culture"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/","name":"From bugs to breakthroughs: The power of clear communication | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png","datePublished":"2025-09-30T12:49:00+00:00","dateModified":"2025-10-02T18:58:53+00:00","description":"In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"From bugs to breakthroughs: The power of clear communication"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/0426d0e362433a9fd278c5bb3f590260","name":"Veronika Ivanova","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/68e5b624514b18118c9bbb73f5f73aa9e0b4a1beafce6302b40d0a134e573e59?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/68e5b624514b18118c9bbb73f5f73aa9e0b4a1beafce6302b40d0a134e573e59?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/68e5b624514b18118c9bbb73f5f73aa9e0b4a1beafce6302b40d0a134e573e59?s=96&d=mm&r=g","caption":"Veronika Ivanova"},"description":"Veronika is the HR Lead of Bulgaria. She has more than 12 years of experience in the HR sphere with international companies.","url":"\/us\/en\/blog\/author\/veronika-ivanova\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/Oleksandr-Artiukh-1.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/veronika-ivanova\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/68e5b624514b18118c9bbb73f5f73aa9e0b4a1beafce6302b40d0a134e573e59?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Veronika Ivanova<\/span><\/a>","rc_author_full_name":"Veronika Ivanova","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/veronika.ivanova2.jpg","rc_author_link":"\/us\/en\/blog\/author\/veronika-ivanova\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">Company news &amp; culture<\/a>","amp_link":"\/us\/en\/blog\/from-bugs-to-breakthroughs-the-power-of-clear-communication\/amp","excerpt_title":"From bugs to breakthroughs: The power of clear communication","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/60325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1226"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=60325"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/60325\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/60326"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=60325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=60325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=60325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}