{"id":60316,"date":"2025-09-26T08:30:33","date_gmt":"2025-09-26T15:30:33","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=60316"},"modified":"2025-11-27T03:46:52","modified_gmt":"2025-11-27T11:46:52","slug":"ringcentral-gartner-magic-quadrant-leader-11th-year","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-gartner-magic-quadrant-leader-11th-year\/","title":{"rendered":"RingCentral named a Gartner\u00ae Magic Quadrant\u2122 Leader for the 11th consecutive year"},"content":{"rendered":"<p>For the 11th consecutive year, RingCentral has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report. We believe this is a milestone that reflects our unwavering commitment to innovation and responsiveness to customer needs.<\/p>\n<p>As a trusted communications and collaboration provider, RingCentral serves over 500,000 customers, more than 7 million users across 100+ countries. Our AI portfolio powers this by unifying business communications, enhancing customer experiences, unlocking conversation intelligence, and turning routine calls into lasting connections. Together, these capabilities help businesses unlock their voice data and turn every conversation into intelligence that fuels smarter decisions and drives real business outcomes.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60406 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/gart-desk-png-rendition-1-1024x952.jpeg\" alt=\"\" width=\"1024\" height=\"952\" \/><\/p>\n<p>RingCentral was also ranked #1 in three of six Use Cases in the 2025 Gartner Critical Capabilities for Unified Communications as a Service report, in addition to our Magic Quadrant recognition:<\/p>\n<ul>\n<li><strong>#1 for Telephony Centric\/Heavy Organizations Use Case<\/strong><\/li>\n<li><strong>#1 for Midsize Enterprise Use Case<\/strong><\/li>\n<li><strong>#1 for UC with Integrated Contact Center Use Case<\/strong><\/li>\n<\/ul>\n<p>RingCentral\u2019s infusion of innovative AI capabilities throughout our portfolio, is providing differentiated customer and employee experience capabilities. This recognition comes at a time when AI is fundamentally transforming how we work, moving the communications industry from rule-based systems to intelligent AI agents that deliver human-like interactions with personalized, multi-channel experiences.<\/p>\n<p>Our AI innovations demonstrate this leadership in action and at scale. Over the past 12 months, we launched <a href=\"https:\/\/www.ringcentral.com\/ai-receptionist.html\">AI Receptionist (AIR)<\/a>, a fully integrated AI phone agent that helps businesses automate customer interactions, eliminate missed calls, and deliver faster, more intelligent service. We also introduced AI Assistant that captures call notes, translates messages, and crafts polished text messages. Additionally, we launched Enterprise Branded Calling to help businesses cut through the silence of unanswered calls. When combined with Enterprise Authentication, it delivers a smarter, more trusted calling experience\u2014ensuring that outgoing customer communications are both recognizable and reliable.<\/p>\n<p>We recently acquired CommunityWFM, a leading cloud-based workforce management provider, strengthens agent engagement and streamlines operations. Combined with RingCX\u2122, our AI-first, omnichannel contact center, RingCentral is driving even greater efficiency and effectiveness across the contact center.<\/p>\n<h2 class=\"heading h2\"><a id=\"drive\"><\/a>Driving market convergence<\/h2>\n<p>Our latest product enhancements reflect a broader industry transformation: the long-awaited convergence of customer engagement, employee collaboration, and programmable communications. This convergence is unlocking unprecedented opportunities for autonomous decision-making and intelligent workflow orchestration, allowing businesses to connect more meaningfully with both customers and employees.<\/p>\n<p>We already see this trend reflected in market demand. Organizations increasingly expect contact center capabilities to be seamlessly integrated with UCaaS platforms\u2014an area where RingCentral leads the way. Through our expanded partnership with NiCE, we\u2019re delivering advanced customer engagement features fully embedded within RingEX. This integration enables smarter intelligence sharing and tighter collaboration between front-office and back-office teams, driving stronger customer outcomes and operational efficiency.<\/p>\n<h2 class=\"heading h2\"><a id=\"compre\"><\/a>Comprehensive integration and customization<\/h2>\n<p>RingCentral continues to advance platform composability with the market&#8217;s most comprehensive integration ecosystem:<\/p>\n<ul>\n<li>500+ prebuilt integrations<\/li>\n<li>500+ APIs<\/li>\n<li>20,000+ registered applications<\/li>\n<li>6,000+ no-code\/low-code integrations<\/li>\n<\/ul>\n<p>This extensive framework enables us to support UCaaS buyers with customized configurations across diverse industries, including financial services, healthcare, retail, government, and many more.<\/p>\n<h2 class=\"heading h2\"><a id=\"excel\"><\/a>Excellence in customer experience and community<\/h2>\n<p>We&#8217;ve transformed our support model to more of a consultative approach. Significant investments in customer experience, including native AI-powered support, have yielded substantial outcomes for our customers:<\/p>\n<ul>\n<li>20% faster resolution time<\/li>\n<li>25% immediate customer resolution<\/li>\n<li>24\/7 intelligent assistance<\/li>\n<li>99.999% uptime with industry-leading reliability standards<\/li>\n<\/ul>\n<p>Our thriving customer community platform serves 72,000+ registered users in a peer-to-peer support ecosystem, experiencing 222% growth in unique page visitors and 101% growth in total page views. We&#8217;ve also addressed renewal challenges through early engagement with dedicated teams, flexible transitions for unused entitlements, and value-based pricing that reflects current usage patterns and business needs.<\/p>\n<p>As the UCaaS landscape evolves toward omnichannel conversational platforms, organizations seeking to elevate their communications and collaboration capabilities should evaluate RingCentral.<\/p>\n<p>Whether you&#8217;re a small business, midsize enterprise, or large multinational organization, RingCentral offers the reliability, AI-powered intelligence, and advanced features necessary to thrive in today&#8217;s competitive business environment.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/lp\/gartner-magic-quadrant.html\">Get the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report<\/a>.<\/p>\n<hr \/>\n<p>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner&#8217;s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<br \/>\nGARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and\/or its affiliates and is used herein with permission. All rights reserved.<br \/>\nThis graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from [insert client name or reprint URL].<\/p>\n<p>Gartner, Magic Quadrant for Unified Communications as a Service, By Pankil Sheth, Rafael A Benitez, Megan Marek-Fernandez, Nitin Narang, 23 September, 2025.<\/p>\n<p>Gartner, Critical Capabilities for Unified Communications as a Service, Rafael Benitez, Megan Fernandez, Pankil Sheth, Nitin Narang, 14 October 2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For the 11th consecutive year, RingCentral has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report. We believe this is a milestone that reflects our unwavering commitment to innovation and responsiveness to customer needs. As a trusted communications and collaboration provider, RingCentral serves over 500,000 &#8230;<\/p>\n","protected":false},"author":251,"featured_media":60317,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-60316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral named a Gartner\u00ae Magic Quadrant\u2122 Leader for the 11th consecutive year<\/title>\n<meta name=\"description\" content=\"RingCentral is recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-gartner-magic-quadrant-leader-11th-year\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral named a Gartner\u00ae Magic Quadrant\u2122 Leader for the 11th consecutive year\" \/>\n<meta property=\"og:description\" content=\"RingCentral is recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-gartner-magic-quadrant-leader-11th-year\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-26T15:30:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-27T11:46:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"John Finch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"John Finch\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-gartner-magic-quadrant-leader-11th-year\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentral-gartner-magic-quadrant-leader-11th-year\/\"},\"author\":{\"name\":\"John Finch\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/66702d1746ac293fd15337793df77f2c\"},\"headline\":\"RingCentral named a Gartner\u00ae Magic Quadrant\u2122 Leader for the 11th consecutive year\",\"datePublished\":\"2025-09-26T15:30:33+00:00\",\"dateModified\":\"2025-11-27T11:46:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentral-gartner-magic-quadrant-leader-11th-year\/\"},\"wordCount\":874,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-gartner-magic-quadrant-leader-11th-year\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/09\/blog.png\",\"articleSection\":[\"Company news &amp; 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