{"id":59929,"date":"2025-07-24T08:00:30","date_gmt":"2025-07-24T15:00:30","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=59929"},"modified":"2026-02-04T12:40:02","modified_gmt":"2026-02-04T20:40:02","slug":"ringsense-q2-updates-smarter-filters-sharper-coaching-and-more-control","status":"publish","type":"post","link":"\/us\/en\/blog\/ringsense-q2-updates-smarter-filters-sharper-coaching-and-more-control\/","title":{"rendered":"RingSense Q2 updates: Smarter filters, sharper coaching, and more control"},"content":{"rendered":"<p>This quarter, <a href=\"https:\/\/www.ringcentral.com\/ringsense.html\">RingSense<\/a> introduced a set of updates designed to reduce noise, simplify coaching, and streamline how insights are shared. Whether you&#8217;re leading a team, reviewing conversations, or integrating insights into your systems, these features make every step faster and more focused.<\/p>\n<h2 class=\"heading h2\"><a id=\"filter\"><\/a>1. Filter the noise before it hits your dashboard<\/h2>\n<p>You can now <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Searching-for-calls.html?brand=RingCentral&amp;product=RingSense&amp;language=en_US\">set minimum call durations*<\/a> to automatically exclude short, low-value calls across the platform. Pair that with customizable columns in the Interactions list, and your team gets a cleaner, more relevant view with less effort.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60016 \" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/07\/Filter-the-Noise-Before-It-Hits-Your-Dashboard@3x-scaled.jpg\" alt=\"\" width=\"650\" height=\"647\" \/><\/p>\n<h2 class=\"heading h2\"><a id=\"sharper\"><\/a>2. Sharper coaching with less manual work<\/h2>\n<p>New <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Intro-to-Scorecards-in-RingSense.html?brand=RingCentral&amp;product=RingSense&amp;language=en_US\">scorecard<\/a> filters let you target the calls that matter by score range, reviewer type, status, or scorecard. It\u2019s faster to spot issues, review trends, and track evaluator consistency.<br \/>\nRingSense also now flags unclear scorecard questions and suggests edits. That means fewer gaps, more consistent scoring, and a better signal for your coaching team.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60017 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/07\/Sharper-Coaching-with-Less-Manual-Work@3x-scaled.jpg\" alt=\"\" width=\"2048\" height=\"1370\" \/><\/p>\n<h2 class=\"heading h2\"><a id=\"faster\"><\/a>3. A faster way to surface actionable tracker insights<\/h2>\n<p>The redesigned <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Intro-to-Trackers-in-RingSense.html?brand=RingCentral&amp;product=RingSense&amp;language=en_US\">Trackers Dashboard<\/a> puts agent and customer trackers on a single page. Toggle between raw numbers and percentages, scan trends with cleaner charts, and click into data points to immediately access the underlying interactions.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60018 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/07\/A-Faster-Way-to-Surface-Actionable-Tracker-Insights@3x-scaled.jpg\" alt=\"\" width=\"2048\" height=\"1283\" \/><\/p>\n<h2 class=\"heading h2\"><a id=\"tailor\"><\/a>4. Tailored output that fits your workflow<\/h2>\n<p>Customize call summaries by call type, anonymize participant names, and preview before publishing, <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Sharing-your-calls.html?brand=RingCentral&amp;product=RingSense&amp;language=en_US\">so you control what goes out and how it looks*<\/a>. Follow-up emails are now fully templated too, letting you choose tone, language, and length to generate on-brand messages in seconds. It&#8217;s faster, cleaner, and fully in your hands.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60019 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/07\/Tailored-Output-That-Fits-Your-Workflow@3x-scaled.jpg\" alt=\"\" width=\"2048\" height=\"1283\" \/><\/p>\n<h2 class=\"heading h2\"><a id=\"share\"><\/a>5. Share calls on your terms<\/h2>\n<p>You no longer have to send full transcripts when sharing externally. Now you can choose which insights to include &#8211; summaries, speaker metrics, or key topics &#8211; so what you send is focused and purposeful.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60020 \" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/07\/Share-Calls-on-Your-Terms@3x-scaled.jpg\" alt=\"\" width=\"650\" height=\"736\" \/><\/p>\n<h2 class=\"heading h2\"><a id=\"bonus\"><\/a>Bonus: API and global expansion<\/h2>\n<ul>\n<li><strong>API expansion (closed beta)<\/strong>: Developers can now pull RingSense data from RingCX, RC Video, and other sources \u2014 not just RingEX.<\/li>\n<li><strong>New data residency options<\/strong> in Australia and Canada<\/li>\n<li><strong>Full support for Spanish (LATAM)<\/strong> and <strong>French (France and Canada)<\/strong>, with summaries, trackers, and insights available across languages<\/li>\n<\/ul>\n<h3 class=\"heading h3\">Bottom line<\/h3>\n<p>These Q2 updates are all about control &#8211; over what you see, how you coach, and what you share. RingSense is getting sharper every quarter, and it\u2019s built to keep up with the way you work.<\/p>\n<p><em>*Limited availability<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This quarter, RingSense introduced a set of updates designed to reduce noise, simplify coaching, and streamline how insights are shared. Whether you&#8217;re leading a team, reviewing conversations, or integrating insights into your systems, these features make every step faster and more focused. 1. Filter the noise before it hits your dashboard You can now set &#8230;<\/p>\n","protected":false},"author":1253,"featured_media":60021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331],"tags":[],"class_list":["post-59929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingSense Q2 updates: Smarter filters, sharper coaching, and more control | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"This quarter, RingSense introduced a set of updates designed to reduce noise, simplify coaching, and streamline how insights are shared. 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