{"id":59592,"date":"2025-06-02T01:13:48","date_gmt":"2025-06-02T08:13:48","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=59592"},"modified":"2025-11-27T03:56:24","modified_gmt":"2025-11-27T11:56:24","slug":"aircall-alternative","status":"publish","type":"post","link":"\/us\/en\/blog\/aircall-alternative\/","title":{"rendered":"Looking for an Aircall alternative? A guide to 10 Aircall alternatives &#038; competitors"},"content":{"rendered":"<p>Traditional, landline-based phone systems were a staple of communication for a long time. These days, however, many businesses instead opt to use cloud-based systems for their greater flexibility and cost-effectiveness.<\/p>\n<p>Aircall is a popular option on the market today, but what if it doesn\u2019t quite suit your needs? That\u2019s why we\u2019ve put together this guide to finding the best Aircall alternative for your business.<\/p>\n<h2 id=\"whats\" class=\"heading h2\"><strong>What\u2019s the best Aircall alternative? At-a-glance<\/strong><\/h2>\n<p>Finding the top Aircall alternative isn\u2019t as easy as it sounds. After all, this isn\u2019t just a case of <a href=\"https:\/\/www.ringcentral.com\/competitors\/ringcentral-vs-aircall.html\">RingCentral vs Aircall<\/a>.<\/p>\n<p>As with any tech solution, the level of UI accessibility can make or break a product\u2019s effectiveness. Additionally, for a platform to be reliable, it needs stable connectivity with high call quality. Lastly, the frontrunners to be the best Aircall alternative use AI assistance to support and guide your people.<\/p>\n<h3><strong>For UCaaS platforms<\/strong><\/h3>\n<p>Unified Communications as a Service platforms should be able to:<\/p>\n<ul>\n<li aria-level=\"1\">Handle multiple concurrent comms channels, especially video call functionality for remote or decentralized teams.<\/li>\n<li aria-level=\"1\">Provide in-depth, real-time call analytics with reporting dashboards.<\/li>\n<li aria-level=\"1\">Provide a greater ROI than a traditional landline-based phone system.<\/li>\n<\/ul>\n<h3><strong>For CCaaS platforms<\/strong><\/h3>\n<p>CCaaS platforms are generally the more costly option, so it&#8217;s important to ensure they deliver sufficient value. Whereas UCaaS platforms are largely internal, contact centers play an essential role in managing customer relationships. That\u2019s why you\u2019ll need:<\/p>\n<ul>\n<li aria-level=\"1\">Extensive omnichannel support over as many channels as possible.<\/li>\n<li aria-level=\"1\">AI support for agent guidance and development.<\/li>\n<li aria-level=\"1\">Real-time call analytics such as sentiment analysis.<\/li>\n<\/ul>\n<h2 id=\"aircall\" class=\"heading h2\"><strong>What is Aircall?<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-59594\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/06\/image2.png\" alt=\"\" width=\"1200\" height=\"800\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.g2.com\/products\/aircall\/reviews\">Image source<\/a><\/p>\n<p>Aircall is a cloud-based service which offers both business phone systems and contact center solutions. Their phone system features include:<\/p>\n<ul>\n<li aria-level=\"1\">Common phone line features like conference calls, call transfers, and an IVR directory.<\/li>\n<li aria-level=\"1\">International numbers with the ability to set toll-free numbers.<\/li>\n<li aria-level=\"1\">Customizable business hours for call availability.<\/li>\n<li aria-level=\"1\">Warm transfer for teammates to talk before transferring live calls.<\/li>\n<\/ul>\n<p>While their contact center solution offers features like:<\/p>\n<ul>\n<li aria-level=\"1\">AI-driven call monitoring software with activity feed.<\/li>\n<li aria-level=\"1\">Call center analytics dashboards for managing overhead and customer satisfaction.<\/li>\n<li aria-level=\"1\">Call routing with customizable rules and CRM integration.<\/li>\n<li aria-level=\"1\">\u201cThreaded conversations\u201d for viewing voice and text channels in a single space.<\/li>\n<\/ul>\n<h3><strong>Best fit and service pricing<\/strong><\/h3>\n<p>Aircall has services aimed at small businesses, as well as medium-to-large organizations. Small business customers include Factorial and TravelPerk, while larger customers include NatWest and Caudalie Paris. They claim to have over 20,000 customers overall.<\/p>\n<p>Aircall\u2019s basic price structure is as follows:<sup>1<\/sup><\/p>\n<ul>\n<li aria-level=\"1\"><b>Essentials:<\/b> $30 per license.<\/li>\n<li aria-level=\"1\"><b>Professional:<\/b> $50 per license.<\/li>\n<li aria-level=\"1\"><b>Custom:<\/b> Details available from a sales rep with a 25 license minimum.<\/li>\n<\/ul>\n<h2 id=\"why\" class=\"heading h2\"><strong>Why choose Aircall?<\/strong><\/h2>\n<p>With more organizations embracing cloud-based call management, the global VoIP market has been projected to grow significantly over the next few years. <a href=\"https:\/\/www.technavio.com\/report\/voip-services-market-industry-analysis\">One 2023 report<\/a> estimated an increase of over $21 billion by 2028 at a CAGR of 10.9%.<\/p>\n<p>So, with plenty of options on the market, what makes customers choose Aircall?<\/p>\n<p>Aircall\u2019s platform offers many of the same features you\u2019d expect from a traditional landline network with the added flexibility of cloud hosting. As such, this is the absolute minimum you should expect from any Aircall alternative you\u2019re seriously considering. <\/p>\n<p>Beyond that, its users tend to appreciate:<\/p>\n<ul>\n<li aria-level=\"1\"><b>User-friendliness<\/b>: Aircall\u2019s intuitive layout makes it easy for first-time users to get started with minimal fuss.<\/li>\n<li aria-level=\"1\"><b>Ease of integration<\/b>: Aircall\u2019s integrations are easy to set up\u2014including HubSpot, Salesforce, and Zapier.<br \/>\n<b>AI functionality<\/b>: Aircall offers dashboards with AI insights, and virtual agents to automate key parts of the customer journey.<\/li>\n<li aria-level=\"1\"><b>Customer support<\/b>: Aircall has a good reputation for customer support, with quick issue resolution and responsiveness to online feedback.<\/li>\n<\/ul>\n<h2 id=\"alternatives\" class=\"heading h2\"><strong>Why choose Aircall alternatives?<\/strong><\/h2>\n<p>If Aircall was the ideal solution for every organization, there\u2019d be no need for this article. Businesses come in countless shapes and sizes, with their own unique needs, workplace cultures, and levels of potential. <\/p>\n<p>To find the best option for your business, you\u2019ll need to compare options and figure out your top priorities.<\/p>\n<p>Although Aircall definitely has some great features and functionality, it\u2019s not going to be the perfect solution for every business. You might need to consider alternatives to Aircall if any of the following sounds like a deal-breaker:<\/p>\n<ul>\n<li aria-level=\"1\"><b>Call reporting limitations:<\/b> The kinds of call stats that sales reps and contact center agents can access while managing a call is limited. This can make it difficult to identify the causes of immediate issues, like dropped calls.<\/li>\n<li aria-level=\"1\"><b>Some technical issues:<\/b> Although Aircall has a generally stellar service reputation, some users have reported connectivity issues and similar technical problems.<sup>2<\/sup><\/li>\n<li aria-level=\"1\"><b>Lacks video conferencing functionality:<\/b> Aircall doesn\u2019t offer video conferencing capabilities, despite how common the communication format is. This is one area where various Aircall competitors certainly have it beat.<\/li>\n<\/ul>\n<h2 id=\"10\" class=\"heading h2\"><strong>10 Aircall alternatives and competitors<\/strong><\/h2>\n<p>Now that we\u2019ve established what the platform does right, and where it could improve, it\u2019s time to start choosing the best Aircall alternatives. You\u2019ll also find tables highlighting some key points to help you find what you\u2019re looking for.<\/p>\n<p>Aircall is a platform which offers services for both internal comms systems and customer-focused contact centers. That being the case, we\u2019ve selected ten competitors overall and separated them into two lists of five. That way, it\u2019ll be easier for you to find the top Aircall alternative for your business.<\/p>\n<h3><strong>5 Unified communications Aircall alternatives<\/strong><\/h3>\n<p>First up, we have five competitors for the title of top <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-ucaas\/\">UCaaS<\/a> Aircall alternative. Along with the table below, we\u2019ve detailed each platform individually to give you a solid idea of what they each bring to the table.<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Aircall Alternatives<\/b><\/td>\n<td><b>User<br \/>Friendliness<\/b><\/td>\n<td><b>High-rated Connection<\/b><\/td>\n<td><b>Video Conferencing<\/b><\/td>\n<td><b>Personal AI Support*<\/b><\/td>\n<td><b>Call Analytics<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>RingEX<\/b><\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><b>Vonage<\/b><\/td>\n<td>Yes<\/td>\n<td>Yes\/No<\/td>\n<td>Yes<\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><b>Dialpad<\/b><\/td>\n<td>Yes<\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><b>Grasshopper<\/b><\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>No<\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><b>OpenPhone<\/b><\/td>\n<td>Yes<\/td>\n<td>No<\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: center;\">*Excluding automated virtual receptionists<\/p>\n<h4><strong>1. RingCentral RingEX<\/strong><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-59595\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/06\/image4.png\" alt=\"\" width=\"1999\" height=\"1125\" \/><\/p>\n<p>RingEX is RingCentral\u2019s <a href=\"https:\/\/www.ringcentral.com\/ringex.html\">AI-powered unified communications<\/a> platform for internal use. It\u2019s an all-in-one, AI-powered platform for calls, texts, meetings, and even faxes. <\/p>\n<p>RingCentral serves more than 400,000 businesses worldwide, with some of its most prominent customers including AT&#038;T, HubSpot, and Toyota.<\/p>\n<p>RingEX offers a useful range of features for internal comms, such as:<\/p>\n<ul>\n<li aria-level=\"1\"><b>All-in-one comms management:<\/b> RingEX acts as a centralized hub for SMS, calls, video meetings, and faxes, allowing you to seamlessly monitor and manage communications channels through the app on any device.<\/li>\n<li aria-level=\"1\"><b>Personal AI assistant and receptionist:<\/b> RingEX\u2019s AI assistant saves you time by transcribing calls, taking notes, translating, and even tweaking your writing. Additionally, <a href=\"https:\/\/www.ringcentral.com\/ai-receptionist.html\">AI receptionists<\/a> serve as always-active phone agents to manage any inquiry.<\/li>\n<li aria-level=\"1\"><b>400+ integrations:<\/b> RingEX\u2019s sheer number of integrations help it stand out as a top-level Aircall alternative. These include integrations for Microsoft Teams, Salesforce, HubSpot and Outlook.<\/li>\n<li aria-level=\"1\"><b>Remote admin and automation:<\/b> Control call flows, user permissions, and more to support teams in any number of locations. You can even set up IVR functions using a simple, intuitive user interface.<\/li>\n<\/ul>\n<p>RingEX is also known for its high-level cybersecurity and compliance, which it provides without compromising call quality. The platform offers scalable unified comms solutions for SMBs and enterprise businesses alike.<\/p>\n<p>The platform is available at a discount for annual subscriptions (we\u2019ll put the discounted rates in brackets). Here\u2019s the general price structure:<\/p>\n<ul>\n<li aria-level=\"1\"><b>Core:<\/b> $30 ($20) a user, per month. Features include:\n<ul>\n<li aria-level=\"2\">Unlimited domestic calls<\/li>\n<li aria-level=\"2\">SMS and MMS<\/li>\n<li aria-level=\"2\">Google and Microsoft integrations<\/li>\n<li aria-level=\"2\">SSO<\/li>\n<li aria-level=\"2\">Basic AI assistant<\/li>\n<li aria-level=\"2\">And more\u2026<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\"><b>Advanced:<\/b> $35 ($25) a user, per month. Features include:\n<ul>\n<li aria-level=\"2\">Everything in Core<\/li>\n<li aria-level=\"2\">Auto call recording and advanced monitoring<\/li>\n<li aria-level=\"2\">HD video meetings with 100 participants<\/li>\n<li aria-level=\"2\">CRM integrations<\/li>\n<li aria-level=\"2\">Archiver cloud storage back-up<\/li>\n<li aria-level=\"2\">Advanced AI assistant (to capture call actions and take real-time call notes)<\/li>\n<li aria-level=\"2\">And more\u2026\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Ultra:<\/b> $45 ($35) a user, per month. Features include:\n<ul>\n<li aria-level=\"2\">Everything in Advanced<\/li>\n<li aria-level=\"2\">Custom analytics and reporting<\/li>\n<li aria-level=\"2\">12-month analytics and reporting history<\/li>\n<li aria-level=\"2\">200 participants in HD video meetings<\/li>\n<li aria-level=\"2\">Unlimited storage<\/li>\n<li aria-level=\"2\">Device analytics and alerts<\/li>\n<li aria-level=\"2\">Full AI assistant (drafts SMS and team chats, and translates copy).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>2. Vonage Business Communications<\/strong><\/h4>\n<p>Vonage Business Communications hits a lot of the right points to be a strong Aircall alternative, with key features like:<sup>3<\/sup><\/p>\n<ul>\n<li aria-level=\"1\">Cross-device functionality (desktop, mobile, VoIP phones, and video conferencing)<\/li>\n<li aria-level=\"1\">AI virtual receptionist for customer self-service<\/li>\n<li aria-level=\"1\">Single Sign-On and SCIM for secure accessibility<\/li>\n<li aria-level=\"1\">VBC admin portal for real-time monitoring and management<\/li>\n<\/ul>\n<p>Vonage\u2019s customers appreciate its ease-of-use, call quality, and overall comms functionality. That said, some have complained about connectivity issues such as call dropping.<sup>4<\/sup><\/p>\n<p>Vonage offers a discount for annual Vonage Business Communications subscriptions. Their price structure is as follows:<sup>5<\/sup><\/p>\n<ul>\n<li aria-level=\"1\"><b>Mobile:<\/b> $19.99 ($13.99) a month, per line.<\/li>\n<li aria-level=\"1\"><b>Premium:<\/b> $29.99 ($20.99) a month, per line.<\/li>\n<li aria-level=\"1\"><b>Advanced:<\/b> $39.99 ($27.99) a month, per line.<\/li>\n<\/ul>\n<h4><strong>3. Dialpad Connect<\/strong><\/h4>\n<p>Like the rest of Dialpad\u2019s platform, Dialpad Connect is extensively AI-powered. Like other alternatives to Aircall, it acts as a centralized management hub for business communications. Its main features include:<sup>6<\/sup><\/p>\n<ul>\n<li aria-level=\"1\">Centralized voice, video, and messaging for employees and customers<\/li>\n<li aria-level=\"1\">Numerous integrations and customizable developer APIs<\/li>\n<li aria-level=\"1\">AI Recaps for transcriptions, call summaries, and automated actions<\/li>\n<li aria-level=\"1\">AI-powered real-time analytics<\/li>\n<\/ul>\n<p>Dialpad Connect works with their other modules, Dialpad Support and Dialpad Sell as a combined comms and CRM platform. Like every Aircall alternative we\u2019ve covered so far, Dialpad Connect is popular with customers for its ease-of-use and how it streamlines communication. They\u2019re also especially fond of AI-powered features like voice transcription.<\/p>\n<p>That being said, some users have reported a variety of connection issues.<sup>7<\/sup> While it\u2019s always important to consider factors like user internet speed, it\u2019s still something to bear in mind while comparing your options.<\/p>\n<p>As usual, here\u2019s their price structure, along with the annual subscription price adjustment:<sup>8<\/sup><\/p>\n<ul>\n<li aria-level=\"1\"><b>Standard:<\/b> $27 ($15) a user, per month.<\/li>\n<li aria-level=\"1\"><b>Pro:<\/b> $35 ($25) a user, per month.<\/li>\n<li aria-level=\"1\"><b>Enterprise:<\/b> Contact for pricing.<\/li>\n<\/ul>\n<h4><strong>4. Grasshopper<\/strong><\/h4>\n<p>Unlike the competitors we\u2019ve talked about so far, Grasshopper is only available in the US and Canada. It\u2019s a no-hardware virtual phone system designed to enable mobility and flexibility. <\/p>\n<p>Another reason Grasshopper stands out is its focus on entrepreneurs and small businesses over large companies and enterprises.<\/p>\n<p>The service\u2019s main features include:<sup>9<\/sup><\/p>\n<ul>\n<li aria-level=\"1\">Desktop and mobile apps with VoIP and WiFi calling<\/li>\n<li aria-level=\"1\">Varied number setting options including toll-free, vanity, and local numbers<\/li>\n<li aria-level=\"1\">Virtual receptionist to answer inbound calls<\/li>\n<li aria-level=\"1\">Simple analytics and reporting functionality<\/li>\n<\/ul>\n<p>With its smaller business focus and geographic limitations, Grasshopper won\u2019t be a suitable option for every organization. For small start-ups and individuals in the US and Canada, however, it could be a good, light-weight choice. Here\u2019s the gist of its price structure:<sup>10<\/sup><\/p>\n<ul>\n<li aria-level=\"1\"><b>True Solo:<\/b> $14 a month, aimed at single-person businesses.<\/li>\n<li aria-level=\"1\"><b>Solo Plus:<\/b> $25 a month, aimed at teams and small start-ups.<\/li>\n<li aria-level=\"1\"><b>Small Business:<\/b> $55 a month, aimed at thriving small businesses.<\/li>\n<\/ul>\n<h4><strong>5. OpenPhone<\/strong><\/h4>\n<p>Last on our list of UCaaS competitors to Aircall, we have OpenPhone, another provider aimed at start-ups and small businesses. Here are the platform\u2019s main features:<sup>11<\/sup><\/p>\n<ul>\n<li aria-level=\"1\">Centralized calling, SMS messaging, and team comms<\/li>\n<li aria-level=\"1\">AI-powered call summaries and transcripts<\/li>\n<li aria-level=\"1\">Sona AI virtual receptionist<\/li>\n<li aria-level=\"1\">Customizable API and popular existing integrations<\/li>\n<\/ul>\n<p>It\u2019s an easy-to-use system with strong integrated texting. That said, it\u2019s yet another service that seems to struggle with connectivity.<sup>12<\/sup> Additionally, its small business focus may make it less suitable for large enterprises. <\/p>\n<p>Here\u2019s OpenPhone\u2019s basic price structure (with annual subscription reduction):<sup>13<\/sup><\/p>\n<ul>\n<li aria-level=\"1\"><b>Starter:<\/b> $19 ($15) a month, per user.<\/li>\n<li aria-level=\"1\"><b>Business:<\/b> $33 ($23) a month, per user. Minimum requirement for access to OpenPhone Analytics.<\/li>\n<li aria-level=\"1\"><b>Scale:<\/b> $47 ($35) a month, per user.<\/li>\n<\/ul>\n<h3><strong>5 Contact center Aircall alternatives<\/strong><\/h3>\n<p>With unified comms out of the way, it\u2019s time to find the best <a href=\"https:\/\/www.ringcentral.com\/ccaas.html\">CCaaS<\/a> Aircall alternative. Just like before, we\u2019ll go through each Aircall alternative individually, with the table below summarizing our insights.<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Aircall Alternatives<\/b><\/td>\n<td><b>User<br \/>Friendliness<\/b><\/td>\n<td><b>High Call Quality<\/b><\/td>\n<td><b>Omnichannel Support<\/b><\/td>\n<td><b>AI Support for Agents<\/b><\/td>\n<td><b>Analytics &amp; Reporting<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>RingCX<\/b><\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><b>JustCall<\/b><\/td>\n<td>Yes<\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><b>Nextiva<\/b><\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><b>Twilio Flex<\/b><\/td>\n<td>Yes\/No<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><b>8&#215;8 CC<\/b><\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>1. RingCentral RingCX<\/strong><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-59596\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/06\/image1-1.png\" alt=\"\" width=\"1999\" height=\"1125\" \/><\/p>\n<p>RingCX is RingCentral\u2019s <a href=\"https:\/\/www.ringcentral.com\/ringcx.html\">AI contact center solution<\/a>. It\u2019s a platform capable of supporting numerous digital channels, with deep AI features and an emphasis on efficiency. Its many customers include businesses like Hugo Boss, Office Depot, and eBay. <\/p>\n<p>RingCX\u2019s main features include:<\/p>\n<ul>\n<li aria-level=\"1\"><b>Extensive omnichannel support:<\/b> RingCX allows agents to seamlessly engage with customers across voice and more than 20 digital communication channels, including web chat and social media. <\/li>\n<li aria-level=\"1\"><b>Outbound contact center:<\/b> The outbound contact center features allow agents to manage campaigns and proactive sales while collecting actionable insights.<\/li>\n<li aria-level=\"1\"><b>AI workforce engagement:<\/b> RingCX uses AI to generate call summaries, conduct employee scoring, and empower agents with self-service functionality.<\/li>\n<li aria-level=\"1\"><b>IVA and AI Assist:<\/b> Intelligent Virtual Assistants provide automated self-service for customers to free up contact channels. AI Assist is a new feature (subject to waitlist) that supplies real-time agent guidance and targeted supervisor alerts.<\/li>\n<\/ul>\n<p>Like RingEX, RingCX is fully equipped to take full advantage of the platform\u2019s numerous integrations, including ones for Microsoft Teams, HubSpot, and Salesforce. The two modules of RingCentral\u2019s platform also share the same user-friendly design philosophy.<\/p>\n<p>RingCX is available starting at $65 a month, per agent, paid annually.<\/p>\n<h4><strong>2. JustCall<\/strong><\/h4>\n<p>JustCall is also an AI-powered contact center platform. The platform\u2019s primary features include:<sup>14<\/sup><\/p>\n<ul>\n<li aria-level=\"1\">Omnichannel support for phone calls, email, SMS, and WhatsApp<\/li>\n<li aria-level=\"1\">Advanced analytics for real-time performance monitoring<\/li>\n<li aria-level=\"1\">AI-powered coaching, call summaries, and sentiment analysis<\/li>\n<li aria-level=\"1\">IVR call menu for customer guidance<\/li>\n<\/ul>\n<p>JustCall has reporting and offers a decent selection of call management tools, although call quality doesn\u2019t seem to be the best.<sup>15<\/sup> The price structure is also a little convoluted, between the annual subscription price adjustment and the four-tiered structure:<sup>16<\/sup><\/p>\n<ul>\n<li aria-level=\"1\"><b>Team:<\/b> $39 ($29) a month, per user.<\/li>\n<li aria-level=\"1\"><b>Pro:<\/b> $69 ($49) a month, per user.<\/li>\n<li aria-level=\"1\"><b>Pro Plus:<\/b> $109 ($89) a month, per user.<\/li>\n<li aria-level=\"1\"><b>Business:<\/b> Custom pricing, quote available on request.<\/li>\n<\/ul>\n<h4><strong>3. Nextiva<\/strong><\/h4>\n<p>Nextiva offers both UCaaS and CCaaS solutions. For their contact center, Nextiva focuses on comprehensive customer experience management. Its main features include:<\/p>\n<ul>\n<li>Omnichannel support for voice, email, chat, SMS, and social media.<\/li>\n<li>Advanced IVR and customizable call routing.<\/li>\n<li>AI-powered features like AI transcription, sentiment analysis, and smart attendant for dynamic interactions.<\/li>\n<li>Workforce management tools for scheduling, forecasting, and real-time monitoring.<\/li>\n<li>CRM integrations for a unified view of customer data.<\/li>\n<li>Comprehensive reporting and analytics dashboards.<\/li>\n<\/ul>\n<p>Nextiva is known for its strong security and compliance, with 99.999% uptime and ISO\/IEC 27001 certification. While it offers a wide range of features, some users have found its user interface to be less intuitive compared to other alternatives.<\/p>\n<p>Nextiva&#8217;s contact center pricing varies depending on the plan and whether you choose per-agent, usage-based, or concurrent pricing for their enterprise solutions. For small businesses, their &#8220;Experience Management Platform&#8221; has plans:<\/p>\n<ul>\n<li><b>Digital:<\/b> $20\/user\/month (billed annually) for digital channels only.<\/li>\n<li><b>Core:<\/b> $30\/user\/month (billed annually) with basic VoIP features.<\/li>\n<li><b>Engage:<\/b> $40\/user\/month (billed annually) with expanded omnichannel and chatbot.<\/li>\n<li><b>Power Suite:<\/b> $60\/user\/month (billed annually) for advanced sales and service teams.<\/li>\n<\/ul>\n<p>Enterprise contact center plans start higher:<\/p>\n<ul>\n<li><b>Enterprise Essential:<\/b> Starting at $129\/agent\/month.<\/li>\n<li><b>Enterprise Professional:<\/b> Starting at $159\/agent\/month.<\/li>\n<li><b>Enterprise Premium:<\/b> Starting at $199\/agent\/month.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Traditional, landline-based phone systems were a staple of communication for a long time. These days, however, many businesses instead opt to use cloud-based systems for their greater flexibility and cost-effectiveness. Aircall is a popular option on the market today, but what if it doesn\u2019t quite suit your needs? That\u2019s why we\u2019ve put together this guide &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":59593,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43337],"tags":[2088],"class_list":["post-59592","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-support","tag-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>10 Aircall Alternatives for Business + Customer Communications<\/title>\n<meta name=\"description\" content=\"Looking for an Aircall alternative? 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Check out 10 top Aircall competitors, including both business communications systems and contact center solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/aircall-alternative\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-02T08:13:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-27T11:56:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/06\/image6.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1860\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Eric Kenney\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eric Kenney\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/aircall-alternative\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/aircall-alternative\/\"},\"author\":{\"name\":\"Eric Kenney\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/da5fbf1896fb9da25cdf83a5ab2683a2\"},\"headline\":\"Looking for an Aircall alternative? 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He is responsible for RingCentral RingEX product marketing strategy with focus on key initiatives like RingCentral for Microsoft Teams.","sameAs":["https:\/\/www.linkedin.com\/in\/erickenney"],"url":"\/us\/en\/blog\/author\/eric-kenney\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/06\/image6.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/eric-kenney\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Eric Kenney<\/span><\/a>","rc_author_full_name":"Eric Kenney","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/Eric-Kenney.jpeg","rc_author_link":"\/us\/en\/blog\/author\/eric-kenney\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/roles\/service-support\/amp\">Service &amp; support<\/a>","amp_link":"\/us\/en\/blog\/aircall-alternative\/amp","excerpt_title":"Looking for an Aircall alternative? 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