{"id":59559,"date":"2025-05-30T08:00:10","date_gmt":"2025-05-30T15:00:10","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=59559"},"modified":"2025-06-22T23:42:26","modified_gmt":"2025-06-23T06:42:26","slug":"fueling-cx-driven-roi-ringcentral-ringcx-now-available-in-aws-marketplace","status":"publish","type":"post","link":"\/us\/en\/blog\/fueling-cx-driven-roi-ringcentral-ringcx-now-available-in-aws-marketplace\/","title":{"rendered":"Fueling CX-Driven ROI: RingCentral RingCX now available in AWS marketplace"},"content":{"rendered":"<p>At RingCentral, we\u2019re committed to helping customers simplify communication, enhance collaboration, and improve customer engagement. Our strategic partnership with Amazon Web Services (AWS)\u2014the most trusted name in enterprise cloud infrastructure\u2014enables us to deliver on that mission at global scale.<\/p>\n<p>Together, RingCentral and AWS are solving key challenges faced by IT and business leaders: fragmented communication tools, inefficient contact center workflows, and procurement friction.<\/p>\n<p>Today, we\u2019re announcing a major update that expand this partnership and provide customers with more flexibility, faster deployment, and easier scaling:<\/p>\n<p>RingCX is now available in AWS Marketplace, adding a powerful contact center option with simplified AWS billing, alongside our existing RingEX UCaaS solution<\/p>\n<p>Taken together, these developments mean a more integrated, intelligent, and easily accessible communications stack powered by AWS\u2019s trusted cloud infrastructure.<\/p>\n<h2 class=\"heading h2\"><a id=\"RingCX\"><\/a>RingCX is now in AWS Marketplace<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-59562\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/05\/RingCX-agent-dashboard-1024x683.jpg\" alt=\"RingCX agent dashboard\" width=\"1024\" height=\"683\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/ringcx.html\">RingCX<\/a> is RingCentral\u2019s cloud-native, AI-powered contact center solution\u2014built for organizations that want enterprise-grade capabilities without the cost and complexity of custom development.<\/p>\n<p>Now available in AWS Marketplace, RingCX gives teams the ability to quickly stand up a modern, scalable contact center using the same procurement workflows they already rely on with AWS. This simplifies adoption for IT leaders, accelerates go-live timelines, and streamlines budget approvals through consolidated billing.<\/p>\n<p>RingCX is purpose-built for:<\/p>\n<ul>\n<li>IT and CX leaders who want to deploy quickly, configure easily, and avoid complex builds<\/li>\n<li>Support and service teams that need to engage with customers across voice, chat, SMS, and social in one place<\/li>\n<li>Operations teams looking to optimize staffing and performance with AI-driven agent assist, sentiment analysis, and call summarization<\/li>\n<li>CRM-heavy environments, thanks to native integrations with Salesforce, Zendesk, and ServiceNow<\/li>\n<\/ul>\n<p>Because it\u2019s now in AWS Marketplace, customers can:<\/p>\n<ul>\n<li>Simplify procurement by purchasing RingCX through their existing AWS account<\/li>\n<li>Consolidate billing and vendor management<\/li>\n<li>Apply their RingCentral investment toward their AWS Enterprise Discount Program (EDP) spend<\/li>\n<li>Accelerate compliance by leveraging AWS\u2019s pre-vetted security, privacy, and architecture standards<\/li>\n<\/ul>\n<p>This provides customers with a faster path to launching an enterprise-grade, omnichannel contact center\u2014fully integrated into their broader cloud environment and ready to scale with demand.<\/p>\n<h2 class=\"heading h2\"><a id=\"How\"><\/a>How these solutions benefit your team<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-59563\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/05\/Contact-center-agent-using-RingCX-sentiment-analysis-feature-1024x683.jpg\" alt=\"Contact center agent using RingCX sentiment analysis feature\" width=\"1024\" height=\"683\" \/><\/p>\n<p>Here\u2019s how different teams inside your organization can benefit from the expanded RingCentral + AWS collaboration:<\/p>\n<h3 class=\"heading h3\"><strong>For IT leaders<\/strong><\/h3>\n<p>Deploying communications and contact center solutions across multiple regions and departments can be a challenge\u2014especially when balancing security, compliance, and interoperability. RingCX and RingEX are both cloud-native, pre-integrated, and AWS-vetted, giving IT full control with minimal complexity. Native support for single sign-on, multi-tenant environments, and user provisioning also means faster onboarding and easier management at scale.<\/p>\n<h3 class=\"heading h3\">For customer experience leaders<\/h3>\n<p>Delivering fast, consistent, and personalized support across channels is critical to customer satisfaction. RingCX gives CX leaders a unified, AI-powered workspace that streamlines agent workflows and eliminates tool switching. With built-in analytics, intelligent routing, and AWS-backed scalability, it helps drive higher efficiency, better service quality, and stronger customer loyalty.<\/p>\n<h3 class=\"heading h3\">For procurement and finance teams<\/h3>\n<p>AWS Marketplace simplifies sourcing, enabling teams to avoid redundant procurement cycles and streamline vendor management. Spend on RingCentral services can be counted toward AWS Enterprise Discount Program (EDP) thresholds, helping maximize the value of existing cloud investments. Centralized billing and simplified purchasing further support financial transparency and compliance.<\/p>\n<h2 class=\"heading h3 h2\"><a id=\"Delivering\"><\/a>Delivering on the promise of unified communications and cloud simplicity<\/h2>\n<p>Many enterprises struggle with a patchwork of disconnected tools\u2014legacy phone systems, standalone contact centers, and manual integrations that slow down operations. RingCentral and AWS are solving this by offering a fully integrated, cloud-based platform that simplifies communication across the entire enterprise.<\/p>\n<p>With RingCentral and AWS, you get:<\/p>\n<ul>\n<li>A scalable communications platform that unifies UCaaS and CCaaS<\/li>\n<li>Omnichannel support and AI automation built to improve agent performance and customer satisfaction<\/li>\n<li>Fast, secure procurement in AWS Marketplace, aligned with cloud spend strategies<\/li>\n<li>Global reliability and enterprise compliance, delivered through AWS infrastructure<\/li>\n<li>The ability to scale quickly without new infrastructure or custom builds<\/li>\n<\/ul>\n<p>By standardizing communications with RingCentral on AWS, businesses gain a modern communications IT platform to power employee collaboration and customer engagement\u2014across every department and channel.<\/p>\n<h2 class=\"heading h2\"><a id=\"Ready\"><\/a>Ready to unlock more value from your AWS investment?<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-59561\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/05\/RingCentral-and-AWS-partnership-1024x683.jpg\" alt=\"RingCentral and AWS partnership\" width=\"1024\" height=\"683\" \/><\/p>\n<p>Maximize the value of your AWS investment with a communications platform that brings together your people, processes, and customer touchpoints.<\/p>\n<p>Find <a href=\"https:\/\/www.ringcentral.com\/office\/features\/aws-integration.html\">RingCX and RingEX in AWS Marketplace<\/a> to get started today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At RingCentral, we\u2019re committed to helping customers simplify communication, enhance collaboration, and improve customer engagement. Our strategic partnership with Amazon Web Services (AWS)\u2014the most trusted name in enterprise cloud infrastructure\u2014enables us to deliver on that mission at global scale. Together, RingCentral and AWS are solving key challenges faced by IT and business leaders: fragmented communication &#8230;<\/p>\n","protected":false},"author":1255,"featured_media":59560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,43330],"tags":[],"class_list":["post-59559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-trending"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fueling CX-Driven ROI: RingCentral RingCX now available in AWS marketplace | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Discover how RingCentral RingCX on AWS Marketplace fuels CX-driven ROI with simplified billing, faster deployment, and scalable contact center solutions.\" \/>\n<meta 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