{"id":59272,"date":"2025-03-25T15:43:38","date_gmt":"2025-03-25T22:43:38","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=59272"},"modified":"2025-06-30T11:38:38","modified_gmt":"2025-06-30T18:38:38","slug":"ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/","title":{"rendered":"RingCentral&#8217;s vision for agentic AI: Beyond productivity to meaningful AI"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The rise of agentic AI marks a new era in business communications. Its most ambitious promise is AI that functions as &#8220;digital employees,&#8221; ones which understand business context, manage complex workflows, trigger actions independently, and deliver measurable business results with minimal human oversight.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we are very excited about the future of agentic AI and see its potential to redefine how businesses connect with their customers. We\u2019ve built agentic AI into our cloud phone to help businesses actively engage customers and ensure that calls are never missed. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">After all, handling calls is mission-critical for many businesses\u2014so much so that it can make the difference between missing or gaining another scheduled home repair, salon appointment, insurance quote, or restaurant reservation. Calls are often the critical moments that matter for businesses; calls directly impact business growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our insight into how important customer connections are to our business and to yours is the inspiration behind RingCentral\u2019s recent introduction of <a href=\"https:\/\/www.ringcentral.com\/air.html\">AI Receptionist (AIR)<\/a>, our own voice AI solution designed to answer calls 24\/7, engage in natural conversations, resolve inquiries, and book appointments\u2014all while maintaining a personal touch.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"creating\"><\/a>Creating more effective customer experiences with RingCentral AIR<\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral AIR is fit-to-purpose and delivers immediate value, designed to work right out of the box to solve specific problems for businesses of all sizes. It\u2019s easy to set up, easy to use, and easy to maintain. AIR is designed to handle all of these functions effectively and efficiently:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Answers every call on the first ring, 24\/7\/365<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engages callers in natural, contextually-aware conversations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intelligently resolves routine inquiries without human intervention<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Routes complex issues to the right specialist when necessary<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Books appointments directly into your scheduling system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sends automated SMS confirmations and reminders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follows up after service to ensure customer satisfaction<\/span><\/li>\n<\/ul>\n<h2 class=\"heading h2\"><a id=\"customers\"><\/a>Customers embrace the value proposition of a \u201cdigital employee\u201d<\/h2>\n<p><span style=\"font-weight: 400;\">When customers hear about RingCentral&#8217;s AIR capabilities, they are eager to explore the addition of a \u201cdigital employee,\u201d as the value proposition is immediately clear: better customer service, increased capacity to handle inquiries, and no missed opportunities due to limited staffing or business hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For small and medium businesses, especially, the ability to have an agentic AI solution to handle calls without adding headcount represents a significant transformation in how they can compete and grow. These key reasons play a role in the substantial early success of our launch, with more than 200 customers activating AIR in its first several weeks.<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"data\"><\/a>Your data: The key to unlocking maximum value from your AI investment<\/h2>\n<p><span style=\"font-weight: 400;\">What positions RingCentral uniquely in this space is our understanding of voice conversation data. For over two decades, we&#8217;ve been leading the cloud business communications evolution across calling, messaging, meetings, and texts. Now, with our <a href=\"https:\/\/www.ringcentral.com\/ringsense.html\">conversational AI platform RingSense<\/a>, we can enable organizations to harness the untapped power of business voice across every communication channel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Within every customer conversation lies a wealth of deep insights ready to be unlocked. RingSense goes beyond capturing interactions; it transforms raw conversations into actionable intelligence that drive measurable business outcomes. This gives organizations the power to augment their team\u2019s capabilities, accelerate decision-making, automate routine tasks, and provide intelligent assistance to all their employees.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral unlocks the power of every business interaction: customer service calls, sales interactions, chats, texts, faxes, and video meetings. These interactions contain the authentic language of your organization: the specific terminology around your products, the nuanced ways you describe your solutions, and the distinctive value propositions that set your business apart from competitors.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We view agentic AI as the next frontier in business communications and customer experience. And we are just getting started: AIR serves as the important foundation for our own agentic future in which we will expand into even more new agent possibilities. The future of business communications is about ensuring that every customer interaction yields an opportunity to strengthen relationships and drive business growth with meaningful AI that can be applied to the moments that matter most.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about AIR, join us in our live virtual event, called AI Real Talk tomorrow on March 26th at 10:00 am PT, where we will focus on use cases, demos, examples and more. <\/span><a href=\"https:\/\/www.ringcentral.com\/resources\/webinars\/ai-powered-communications-and-ai-agents-future.html?BMID=REXAIRWEBINARLINL2025Q1\"><span style=\"font-weight: 400;\">Register here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The rise of agentic AI marks a new era in business communications. Its most ambitious promise is AI that functions as &#8220;digital employees,&#8221; ones which understand business context, manage complex workflows, trigger actions independently, and deliver measurable business results with minimal human oversight.\u00a0 At RingCentral, we are very excited about the future of agentic AI &#8230;<\/p>\n","protected":false},"author":120,"featured_media":59845,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,4],"tags":[],"class_list":["post-59272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral&#039;s vision for agentic AI: Beyond productivity to meaningful AI<\/title>\n<meta name=\"description\" content=\"The rise of agentic AI marks a new era in business communications. 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Its most ambitious promise is AI that functions as &quot;digital employees,&quot; ones which\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-25T22:43:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-30T18:38:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Kira Makagon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kira Makagon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/\"},\"author\":{\"name\":\"Kira Makagon\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c66dfbb4e5129b21ed5d286e2cf2dfe3\"},\"headline\":\"RingCentral&#8217;s vision for agentic AI: Beyond productivity to meaningful AI\",\"datePublished\":\"2025-03-25T22:43:38+00:00\",\"dateModified\":\"2025-06-30T18:38:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/\"},\"wordCount\":705,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/blog.png\",\"articleSection\":[\"AI &amp; Innovation\",\"Customer &amp; employee experience\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/\",\"name\":\"RingCentral's vision for agentic AI: Beyond productivity to meaningful AI\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/blog.png\",\"datePublished\":\"2025-03-25T22:43:38+00:00\",\"dateModified\":\"2025-06-30T18:38:38+00:00\",\"description\":\"The rise of agentic AI marks a new era in business communications. 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She holds a computer science degree and an MBA from UC Berkeley and serves on the boards of Calix and the American Technion Society.","sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/kira-makagon\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/blog.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/kira-makagon\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Kira Makagon<\/span><\/a>","rc_author_full_name":"Kira Makagon","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2021\/05\/Headshot_Kira-Makagon_190411-1-scaled.jpg","rc_author_link":"\/us\/en\/blog\/author\/kira-makagon\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ai-innovation\/amp\">AI &amp; Innovation<\/a><a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">, Customer &amp; employee experience<\/a>","amp_link":"\/us\/en\/blog\/ringcentrals-vision-for-agentic-ai-beyond-productivity-to-meaningful-ai\/amp","excerpt_title":"RingCentral&#8217;s vision for agentic AI: Beyond product...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/59272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/120"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=59272"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/59272\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/59845"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=59272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=59272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=59272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}