{"id":59254,"date":"2025-03-31T08:00:07","date_gmt":"2025-03-31T15:00:07","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=59254"},"modified":"2025-05-05T16:00:14","modified_gmt":"2025-05-05T23:00:14","slug":"agentic-ai-maximize-every-conversation-with-ai-powered-business-communications","status":"publish","type":"post","link":"\/us\/en\/blog\/agentic-ai-maximize-every-conversation-with-ai-powered-business-communications\/","title":{"rendered":"Agentic AI: Maximize every conversation with AI-powered business communications"},"content":{"rendered":"

Every customer interaction holds untapped potential. And many businesses are unsure how to utilize conversation insights to be more intelligent and effortless for both customers and employees.<\/span><\/p>\n

Agentic AI offers a solution. It goes beyond simple rule-based systems or basic conversational AI. Instead, agentic AI uses advanced generative AI agents that can autonomously handle complex tasks and communicate in a more natural way. RingCentral’s applies this AI technology across its products to help businesses of all sizes achieve better results.<\/span><\/p>\n

<\/a>Four ways RingCentral AI is transforming business communications<\/h2>\n

1. AI Receptionist never misses an opportunity<\/h3>\n

For many businesses, especially small- and medium-sized enterprises, handling incoming calls efficiently can be a significant challenge. RingCentral AI Receptionist<\/a> acts as a 24\/7 virtual receptionist, answering calls in a conversational manner, accurately routing inquiries, and even scheduling appointments.\u00a0<\/span><\/p>\n

Early adopters report a 50% decrease in time spent on inbound calls, allowing staff to focus on higher-value tasks. April Chastain, Director of Operations for Owen Security noted, “My agents kept asking ‘Is our phone system working?’ because it was so quiet. Now that the AI Receptionist handles more than half of our calls, our phones barely ring anymore.”<\/span><\/p>\n

2. AI Assistant boosts personal productivity<\/h3>\n

During interactions, AI Assistant<\/a> transcribes calls, automatically takes notes, and even summarizes unread team messages. This allows you to be fully present during conversations without worrying about manual documentation. Users reported an average of five minutes saved per note, with active users creating an average of 37 notes weekly.<\/span><\/p>\n

3. AI Assist for Agents and Supervisors provides real-time guidance for better performance<\/h3>\n

For contact centers, AI Assist for Agents<\/a> provides real-time guidance to agents during customer interactions. It analyzes conversations in real-time, offering relevant information and suggested responses. This not only improves agent performance but also leads to more consistent and higher-quality customer experiences.<\/span><\/p>\n

AI Assist for Supervisors provides real-time insights<\/a> to surface calls where supervisor intervention is required. Instead of monitoring a dashboard and guessing which agents need help, supervisors are empowered with visual alerts to indicate critical issues. They can use real-time summaries and transcripts to gather critical context before attempting to intervene.\u00a0<\/span><\/p>\n

4. AI Quality Management enables data-driven coaching at scale<\/h3>\n

Traditionally, quality management in contact centers<\/a> relied on manual review of a small sample of voice calls and digital interactions. AI Quality Management automates this process, analyzing 100% of interactions and providing managers with AI-generated insights for targeted agent improvement.\u00a0<\/span><\/p>\n

Embers Credit Union shared, “Before using AI Quality Management, I had no way of knowing if a call went poorly unless an agent mentioned it. Now I can quickly identify issues and find the information I need faster than ever. These features have doubled my visibility.”<\/span><\/p>\n

<\/a>What’s new for AI in business communications<\/h2>\n

RingCentral continues to innovate in the AI space with these new features:<\/span><\/p>\n