{"id":59200,"date":"2025-03-06T09:27:16","date_gmt":"2025-03-06T17:27:16","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=59200"},"modified":"2025-03-18T07:45:37","modified_gmt":"2025-03-18T14:45:37","slug":"establishing-kpis-for-ai-powered-communications","status":"publish","type":"post","link":"\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/","title":{"rendered":"Establishing KPIs for AI-powered communications"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As AI technologies become more integrated into daily operations, setting clear key performance indicators (KPIs) helps track progress and inform decision-making. Let&#8217;s explore how companies can establish effective KPIs for AI-powered communications.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"Critical\"><\/a>Critical KPIs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer satisfaction metrics stand out as a top priority for businesses implementing AI in their communication strategies. According to recent survey data from <\/span><a href=\"https:\/\/www.ringcentral.com\/report\/state-of-ai-business-communications.html#bookMeeting\"><span style=\"font-weight: 400;\">the state of AI in business communications<\/span><\/a><span style=\"font-weight: 400;\">, 35.52% of respondents identified customer satisfaction metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) as the most critical KPIs for measuring AI success. These metrics provide valuable insights into how AI-enhanced interactions are perceived by customers and can help pinpoint areas for improvement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Revenue growth closely follows as another crucial KPI, with 34.72% of respondents citing it as a key measure of AI communication strategy success. This metric helps quantify the direct financial impact of AI implementations, linking improved communication capabilities to tangible business outcomes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Time saved on repetitive tasks emerges as the third most important KPI, with 32.80% of respondents highlighting its significance. By tracking efficiency gains, companies can demonstrate how AI frees up valuable human resources for more complex, high-value activities.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"Industry\"><\/a>Industry specifics<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Interestingly, the importance of specific KPIs varies across different organizational levels and industries. For instance, C-level executives tend to prioritize customer satisfaction metrics (41.74%), while middle management focuses more on speed to resolution (35.74%). In the legal field, improving threat detection and security (34.09%) tops the list of critical KPIs, reflecting industry-specific concerns and priorities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When establishing KPIs for AI-powered communications, it&#8217;s essential to consider both quantitative and qualitative measures. While metrics like revenue growth and time saved provide concrete data points, factors such as customer satisfaction and employee experience offer valuable context for understanding AI&#8217;s broader impact.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies should also consider industry-specific KPIs that align with their unique challenges and goals. For example, healthcare organizations might focus on patient outcomes and data privacy compliance, while retail businesses may prioritize conversion rates and average order value.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"Scorecards\"><\/a>Scorecards<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-58900\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/02\/Scorecards-dashboard-on-RingSense-1024x771.png\" alt=\"Scorecards dashboard on RingSense\" width=\"1024\" height=\"771\" \/><\/p>\n<p><span style=\"font-weight: 400;\">To ensure comprehensive measurement of AI success, organizations should establish a balanced scorecard of KPIs that covers multiple aspects of their operations. This might include:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> Customer experience metrics (NPS, CSAT, Customer Effort Score)<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Operational efficiency indicators (time saved, cost reduction, productivity gains)<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Revenue-related measures (sales growth, upsell opportunities, customer lifetime value)<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Employee satisfaction and engagement scores<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Security and compliance metrics (threat detection rates, data breach prevention)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By carefully selecting and monitoring these KPIs, businesses can gain a holistic view of how AI is impacting their communication strategies and overall performance. Regular review and adjustment of these metrics ensure they remain aligned with evolving business objectives and technological capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As AI continues to transform business communications, the ability to accurately measure its impact will become increasingly important. Organizations that establish clear, relevant KPIs will be better positioned to optimize their AI investments, drive continuous improvement, and stay ahead in an increasingly competitive landscape.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As AI technologies become more integrated into daily operations, setting clear key performance indicators (KPIs) helps track progress and inform decision-making. Let&#8217;s explore how companies can establish effective KPIs for AI-powered communications. Critical KPIs &#8230;<\/p>\n","protected":false},"author":29,"featured_media":59201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331],"tags":[],"class_list":["post-59200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Establishing KPIs for AI-powered communications | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Establishing KPIs for AI-powered communications\" \/>\n<meta property=\"og:description\" content=\"Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-06T17:27:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-18T14:45:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1860\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"Establishing KPIs for AI-powered communications\",\"datePublished\":\"2025-03-06T17:27:16+00:00\",\"dateModified\":\"2025-03-18T14:45:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/\"},\"wordCount\":505,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png\",\"articleSection\":[\"AI &amp; Innovation\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/\",\"name\":\"Establishing KPIs for AI-powered communications | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png\",\"datePublished\":\"2025-03-06T17:27:16+00:00\",\"dateModified\":\"2025-03-18T14:45:37+00:00\",\"description\":\"Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png\",\"width\":1860,\"height\":1400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Establishing KPIs for AI-powered communications\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Establishing KPIs for AI-powered communications | RingCentral Blog","description":"Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/","og_locale":"en_US","og_type":"article","og_title":"Establishing KPIs for AI-powered communications","og_description":"Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2025-03-06T17:27:16+00:00","article_modified_time":"2025-03-18T14:45:37+00:00","og_image":[{"width":1860,"height":1400,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png","type":"image\/png"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#article","isPartOf":{"@id":"\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"Establishing KPIs for AI-powered communications","datePublished":"2025-03-06T17:27:16+00:00","dateModified":"2025-03-18T14:45:37+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/"},"wordCount":505,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png","articleSection":["AI &amp; Innovation"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/","name":"Establishing KPIs for AI-powered communications | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png","datePublished":"2025-03-06T17:27:16+00:00","dateModified":"2025-03-18T14:45:37+00:00","description":"Measuring the impact of AI on business communications is crucial for organizations looking to justify their investments and optimize their strategies. As","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png","width":1860,"height":1400},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Establishing KPIs for AI-powered communications"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/RingCX-Agent-dashboard-for-tracking-KPIs.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ai-innovation\/amp\">AI &amp; Innovation<\/a>","amp_link":"\/us\/en\/blog\/establishing-kpis-for-ai-powered-communications\/amp","excerpt_title":"Establishing KPIs for AI-powered communications","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/59200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=59200"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/59200\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/59201"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=59200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=59200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=59200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}