{"id":58725,"date":"2025-01-23T11:27:20","date_gmt":"2025-01-23T19:27:20","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=58725"},"modified":"2025-02-03T01:04:37","modified_gmt":"2025-02-03T09:04:37","slug":"message-from-ceo-regarding-intermittent-service-interruption","status":"publish","type":"post","link":"\/us\/en\/blog\/message-from-ceo-regarding-intermittent-service-interruption\/","title":{"rendered":"Message from CEO: Regarding intermittent service interruption"},"content":{"rendered":"<p>We apologize to customers and partners impacted by yesterday\u2019s intermittent service interruption. RingCentral\u2019s service has been fully restored. We have confirmed that no security breaches or data leaks occurred. Yesterday&#8217;s outage occurred because of an internal system error. We are taking further steps to ensure this does not happen again. We are committed to full transparency and we will make every effort to communicate a complete root cause analysis to impacted customers.<\/p>\n<p>Sincerely,<br \/>\nVlad Shmunis<br \/>\nFounder, Chairman and CEO<\/p>\n<style>\n\t.single-hero .single-hero-image {\n\t\tpadding-top: 30%!important;\n\t\theight: 0!important;\n\t}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>We apologize to customers and partners impacted by yesterday\u2019s intermittent service interruption. RingCentral\u2019s service has been fully restored. We have confirmed that no security breaches or data leaks occurred. Yesterday&#8217;s outage occurred because of an internal system error. We are taking further steps to ensure this does not happen again. We are committed to full &#8230;<\/p>\n","protected":false},"author":117,"featured_media":58743,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18885],"tags":[],"class_list":["post-58725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Message from CEO: Regarding intermittent service interruption | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"We apologize to customers and partners impacted by yesterday\u2019s intermittent service interruption. RingCentral\u2019s service has been fully restored. 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Previously, he was named a finalist for the EY Entrepreneur Of The Year\u2122 Award in the Northern California region in 2014 and 2011. Shmunis is also a recipient laureate of Ellis Island Honors Society Award 2021. &nbsp;","sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/vlad-shmunis\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/01\/rc-blog.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/vlad-shmunis\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Vlad Shmunis<\/span><\/a>","rc_author_full_name":"Vlad Shmunis","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Vlad-Shmunis.png","rc_author_link":"\/us\/en\/blog\/author\/vlad-shmunis\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">Communication &amp; collaboration<\/a><a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">, Company news &amp; culture<\/a>","amp_link":"\/us\/en\/blog\/message-from-ceo-regarding-intermittent-service-interruption\/amp","excerpt_title":"Message from CEO: Regarding intermittent service interrup...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/58725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/117"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=58725"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/58725\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/58743"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=58725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=58725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=58725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}