{"id":58608,"date":"2024-12-17T17:52:44","date_gmt":"2024-12-18T01:52:44","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=58608"},"modified":"2025-03-13T05:54:11","modified_gmt":"2025-03-13T12:54:11","slug":"best-practices-for-implementing-ai-in-large-scale-enterprises","status":"publish","type":"post","link":"\/us\/en\/blog\/best-practices-for-implementing-ai-in-large-scale-enterprises\/","title":{"rendered":"Best practices for implementing AI in large-scale enterprises"},"content":{"rendered":"

While large-scale enterprises have a clear advantage\u2014namely, more resources and more headcount\u2014when it comes to implementing AI, they also face unique challenges compared to smaller, more nimble companies.<\/span><\/p>\n

So, how can enterprises pivot efficiently, align their teams, and successfully execute an AI transformation?\u00a0<\/span><\/p>\n

With a large number of enterprise-size customers, our team at RingCentral has been advising and supporting large-scale AI implementation projects\u2014here are some best practices for companies looking to adopt AI tools.<\/span><\/p>\n

6 best practices for implementing AI in an enterprise<\/span><\/h2>\n

While every enterprise\u2019s implementation plan is unique, there are a few essential steps that almost all companies, regardless of industry or size, should consider once they\u2019ve selected an AI solution:<\/span><\/p>\n

1. Define your business goals and use cases<\/span><\/h3>\n

In short, <\/span>why<\/span><\/i> are you implementing AI?\u00a0<\/span><\/p>\n

This is a step that should\u2019ve been completed when you were selecting your AI solution, but in reality, it\u2019s a process that continues through the implementation stage because you\u2019ll need to set up reporting and dashboards to track performance against those goals.<\/span><\/p>\n

So, once you\u2019ve identified your business goals\u2014whether that\u2019s addressing inefficiencies in your contact center, or reducing ramp-up time for new hires\u2014make sure you have basic reporting set up as one of your first priorities.<\/span><\/p>\n

This will set your team up for success and empower them to evaluate AI\u2019s impact and communicate key metrics (around cost savings, improved customer satisfaction, and so on) clearly to stakeholders and the leadership team later.<\/span><\/p>\n

2. Consider your budget and resources<\/span><\/h3>\n

Your implementation process will also vary depending on your budget and resources. If you have the budget to dedicate to a white-glove onboarding service, that is ideal because it takes the burden off your own IT team or other internal teams. Not only that, paying for this service may also end up saving you money because it reduces the costs of employee training or downtime while implementing the AI tool.<\/span><\/p>\n

For example, RingCentral\u2019s <\/span>Professional Services<\/span><\/a> program comes with experts who advise on:<\/span><\/p>\n