{"id":58514,"date":"2024-12-16T08:00:43","date_gmt":"2024-12-16T16:00:43","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=58514"},"modified":"2025-09-23T20:21:13","modified_gmt":"2025-09-24T03:21:13","slug":"modernizing-healthcare-communications-beyond-the-pots-line","status":"publish","type":"post","link":"\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/","title":{"rendered":"Modernizing healthcare communications: Beyond the POTS line"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Healthcare providers face unique challenges when it comes to communication systems. From emergency services to patient confidentiality, the stakes are high in medical settings. Traditional Plain Old Telephone Service (POTS) lines have long been the backbone of healthcare communications, but they&#8217;re rapidly becoming outdated and unreliable. With the FCC&#8217;s recent deregulation of copper wire infrastructure, many telecommunications providers are phasing out support for POTS lines.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hospitals, clinics, and medical offices rely on robust communication networks for everything from scheduling appointments to coordinating emergency responses. As POTS lines age, they&#8217;re prone to outages and quality issues that can have serious consequences in healthcare environments. Moreover, the rising costs of maintaining these legacy systems are putting a strain on already tight budgets.<\/span><\/p>\n<h3 class=\"heading h3\"><b>Critical systems dependent on POTS lines<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Many mission-critical systems in healthcare facilities currently rely on POTS lines, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fire alarms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Emergency elevator phones<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medical alert and emergency call systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Security systems<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The challenge lies in ensuring these essential safety systems maintain reliable communication solutions that meet stringent regulatory requirements.<\/span><\/p>\n<h3 class=\"heading h3\"><b>Advancing security with cloud communications<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Patient confidentiality is paramount in healthcare, and HIPAA compliance is non-negotiable. Modern cloud-based communication solutions offer enhanced security features that can help healthcare providers maintain strict patient privacy standards. While POTS lines provide basic security through their physical infrastructure, modern cloud solutions offer additional layers of protection through:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced encryption protocols<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Detailed audit trails<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Role-based access controls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regular security updates and patches<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>Streamlining patient care through cloud-based systems<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Coordination of patient care often involves multiple departments, specialists, and even different facilities. Cloud-based systems can integrate various communication channels &#8211; voice, video, messaging &#8211; <span data-olk-copy-source=\"MessageBody\">into a single platform, facilitating seamless collaboration among health professionals and <a href=\"http:\/\/www.virtuallatinos.com\/find-talent\/healthcare-medical-virtual-assistant\/\">virtual healthcare assistants<\/a><\/span>. These systems can directly integrate with Electronic Health Records (EHR) and Electronic Medical Records (EMR) systems, enabling:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time access to patient information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automated documentation of communications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Streamlined workflow management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved care coordination<\/span><\/li>\n<\/ul>\n<h3><img decoding=\"async\" class=\"alignnone wp-image-58515 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/GettyImages-1314931058-scaled.jpg\" alt=\"RingCentral RingEX POTS healthcare professionals\" width=\"2048\" height=\"1365\" \/><\/h3>\n<h3 class=\"heading h3\"><b>Ensuring reliability in emergency situations<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">While POTS lines have historically been the standard for life safety systems due to their perceived reliability during power outages, modern cloud-based solutions now offer superior dependability and advanced features. Healthcare providers should look for a POTS Replacement solution that is specifically engineered to meet and exceed stringent life safety transmission compliance requirements. Through built-in battery backup and optional cellular connectivity, the system ensures uninterrupted service even during power or network outages.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">\u00a0<\/span><b>Embracing scalability in healthcare communications<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Scalability is a key benefit of modern communication systems in healthcare. As facilities expand, cloud-based solutions easily accommodate new users and locations without extensive hardware. This flexibility helps providers quickly adapt to change.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Transitioning from POTS lines to cloud communications may seem daunting, but many providers offer support and migration services including system assessments, tailored plans, and ongoing technical help to minimize disruption.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Healthcare providers should evaluate their needs, considering services, facility distribution, regulations, and budgets. Addressing these ensures a solution that replaces POTS lines and supports future advancements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The healthcare industry faces a pivotal change in communications technology as POTS lines become obsolete. Thoughtful adoption of secure, efficient systems can enhance patient care, boost efficiency, and prepare for future medical developments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about how you can modernize your communication systems and replace outdated POTS lines, visit our <\/span><a href=\"https:\/\/www.ringcentral.com\/ringex\/pots-line-replacement.html\"><span style=\"font-weight: 400;\">POTS Replacement solution page<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Healthcare providers face unique challenges when it comes to communication systems. From emergency services to patient confidentiality, the stakes are high in medical settings. Traditional Plain Old Telephone Service (POTS) lines have long been the backbone of healthcare communications, but they&#8217;re rapidly becoming outdated and unreliable. With the FCC&#8217;s recent deregulation of copper wire infrastructure, &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":58516,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,18674],"tags":[],"class_list":["post-58514","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Modernizing healthcare communications: Beyond the POTS line<\/title>\n<meta name=\"description\" content=\"Transitioning from POTS lines to cloud communications may seem daunting, but many providers offer support and migration services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modernizing healthcare communications: Beyond the POTS line\" \/>\n<meta property=\"og:description\" content=\"Transitioning from POTS lines to cloud communications may seem daunting, but many providers offer support and migration services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-16T16:00:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-24T03:21:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"SanYee Dieh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SanYee Dieh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/\"},\"author\":{\"name\":\"SanYee Dieh\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0\"},\"headline\":\"Modernizing healthcare communications: Beyond the POTS line\",\"datePublished\":\"2024-12-16T16:00:43+00:00\",\"dateModified\":\"2025-09-24T03:21:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/\"},\"wordCount\":549,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg\",\"articleSection\":[\"Customer &amp; employee experience\",\"Healthcare\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/\",\"name\":\"Modernizing healthcare communications: Beyond the POTS line\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg\",\"datePublished\":\"2024-12-16T16:00:43+00:00\",\"dateModified\":\"2025-09-24T03:21:13+00:00\",\"description\":\"Transitioning from POTS lines to cloud communications may seem daunting, but many providers offer support and migration services.\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"RingCentral RingEX POTS healthcare professional\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Modernizing healthcare communications: Beyond the POTS line\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0\",\"name\":\"SanYee Dieh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/7b257d18f3909ed5c8b1c844f0c9143f6e320cc4f41b99b4357ee3c8f451706f?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7b257d18f3909ed5c8b1c844f0c9143f6e320cc4f41b99b4357ee3c8f451706f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7b257d18f3909ed5c8b1c844f0c9143f6e320cc4f41b99b4357ee3c8f451706f?s=96&d=mm&r=g\",\"caption\":\"SanYee Dieh\"},\"description\":\"SanYee Dieh is a Product Marketing Manager for RingCentral\u2019s core Message, Video, Phone product offering. She is passionate about empowering users to embrace great technologies.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/sanyeedieh\"],\"url\":\"\/us\/en\/blog\/author\/sanyee-dieh\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Modernizing healthcare communications: Beyond the POTS line","description":"Transitioning from POTS lines to cloud communications may seem daunting, but many providers offer support and migration services.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/","og_locale":"en_US","og_type":"article","og_title":"Modernizing healthcare communications: Beyond the POTS line","og_description":"Transitioning from POTS lines to cloud communications may seem daunting, but many providers offer support and migration services.","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2024-12-16T16:00:43+00:00","article_modified_time":"2025-09-24T03:21:13+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg","type":"image\/jpeg"}],"author":"SanYee Dieh","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"SanYee Dieh","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#article","isPartOf":{"@id":"\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/"},"author":{"name":"SanYee Dieh","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0"},"headline":"Modernizing healthcare communications: Beyond the POTS line","datePublished":"2024-12-16T16:00:43+00:00","dateModified":"2025-09-24T03:21:13+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/"},"wordCount":549,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg","articleSection":["Customer &amp; employee experience","Healthcare"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/","name":"Modernizing healthcare communications: Beyond the POTS line","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg","datePublished":"2024-12-16T16:00:43+00:00","dateModified":"2025-09-24T03:21:13+00:00","description":"Transitioning from POTS lines to cloud communications may seem daunting, but many providers offer support and migration services.","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg","width":1920,"height":1080,"caption":"RingCentral RingEX POTS healthcare professional"},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Modernizing healthcare communications: Beyond the POTS line"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0","name":"SanYee Dieh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/7b257d18f3909ed5c8b1c844f0c9143f6e320cc4f41b99b4357ee3c8f451706f?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7b257d18f3909ed5c8b1c844f0c9143f6e320cc4f41b99b4357ee3c8f451706f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7b257d18f3909ed5c8b1c844f0c9143f6e320cc4f41b99b4357ee3c8f451706f?s=96&d=mm&r=g","caption":"SanYee Dieh"},"description":"SanYee Dieh is a Product Marketing Manager for RingCentral\u2019s core Message, Video, Phone product offering. She is passionate about empowering users to embrace great technologies.","sameAs":["https:\/\/www.linkedin.com\/in\/sanyeedieh"],"url":"\/us\/en\/blog\/author\/sanyee-dieh\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/12\/Image-Overlay-Filter-3-copy.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/sanyee-dieh\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/7b257d18f3909ed5c8b1c844f0c9143f6e320cc4f41b99b4357ee3c8f451706f?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">SanYee Dieh<\/span><\/a>","rc_author_full_name":"SanYee Dieh","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/SanYee-Dieh.png","rc_author_link":"\/us\/en\/blog\/author\/sanyee-dieh\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">Customer &amp; employee experience<\/a><a href=\"\/us\/en\/blog\/category\/verticals\/healthcare\/amp\">, Healthcare<\/a>","amp_link":"\/us\/en\/blog\/modernizing-healthcare-communications-beyond-the-pots-line\/amp","excerpt_title":"Modernizing healthcare communications: Beyond the POTS line","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/58514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1131"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=58514"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/58514\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/58516"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=58514"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=58514"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=58514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}