{"id":58439,"date":"2024-11-21T08:00:33","date_gmt":"2024-11-21T16:00:33","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=58439"},"modified":"2025-06-22T23:40:53","modified_gmt":"2025-06-23T06:40:53","slug":"how-are-50-of-ringcx-customers-boosting-customer-satisfaction-and-agent-performance-with-ai","status":"publish","type":"post","link":"\/us\/en\/blog\/how-are-50-of-ringcx-customers-boosting-customer-satisfaction-and-agent-performance-with-ai\/","title":{"rendered":"How are 50% of RingCX customers boosting customer satisfaction and agent performance with AI?"},"content":{"rendered":"

In an era where customer experience is a key differentiator, businesses constantly seek innovative tools to enhance their service delivery. RingCX AI-powered Quality Management is now generally available\u2014offering businesses an advanced toolkit to improve their customer interaction processes like never before.<\/span><\/p>\n

RingCX<\/a> has reinvented <\/span>Quality Management<\/span><\/a> by making it easy to deploy and use for businesses of all sizes by leveraging intelligent AI to automate what has traditionally been a time-intensive, manual process.\u00a0<\/span><\/p>\n

\u201cPrior to RingSense for RingCX, our QA team had to review the entire duration. That added up a significant number of hours a month just to listen to the calls\u2013not including the time to document their findings,\u201d shares Joe Phelps, Intake Director from the Husband and Wife\u00a0 Law Team. \u201cWith RingSense, the AI finds the coachable moments in a call within a few minutes, meaning that process takes one-third of the time \u2013and that means our leaders now have the time to review more calls and spend more time coaching their team members.\u201d<\/span><\/p>\n