{"id":58386,"date":"2024-10-31T09:22:46","date_gmt":"2024-10-31T16:22:46","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=58386"},"modified":"2025-03-13T06:41:42","modified_gmt":"2025-03-13T13:41:42","slug":"october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates","status":"publish","type":"post","link":"\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/","title":{"rendered":"October 2024: Elevating communication clarity and efficiency with RingCentral&#8217;s latest updates"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Our October releases target some specific pain points we&#8217;ve identified through customer feedback. These updates to RingCentral aim to remove common obstacles in messaging effectiveness, communication clarity, priority management, and distraction reduction.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Efficient messaging with replies<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unified view with merged notes and transcripts<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Priority management with favorite SMS conversations<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Distraction control with muted SMS conversations<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Let\u2019s dive into our new features and why they matter for your business:<\/span><\/p>\n<h3 class=\"heading h3\"><b><a id=\"message\"><\/a>Message replies: Streamlining conversations<\/b><\/h3>\n<p style=\"padding-left: 40px;\"><b>What it does:<\/b><span style=\"font-weight: 400;\"> RingCentral&#8217;s Message Replies feature allows users to quickly and easily reply to messages within a conversation. Users can group all replies on a specific topic, creating a lightweight thread that maintains context and clarity.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>Why it matters:<\/b><span style=\"font-weight: 400;\"> In busy communication streams, maintaining context is critical. By threading replies, conversations stop becoming disjointed meaning enhanced productivity and seamless collaboration. Teams can easily track discussions and decision-making processes, making sure every voice is heard and every message is addressed.<\/span><\/p>\n<h3 class=\"heading h3\"><b><a id=\"merging\"><\/a>Merging notes and transcript tab: A unified communication view<\/b><\/h3>\n<p style=\"padding-left: 40px;\"><b>What it does:<\/b><span style=\"font-weight: 400;\"> This feature merges notes and transcript tabs into a single window, providing users with a consolidated view of their interactions.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>Why it matters:<\/b><span style=\"font-weight: 400;\"> Having scattered information can slow you down. A unified view ensures that all relevant data and insights are centralized, making it easier for users to access the information they need without toggling between tabs. This streamlined experience reduces cognitive load and enhances focus, allowing users to manage their communications more effectively.<\/span><\/p>\n<h3 class=\"heading h3\"><b><a id=\"favorite\"><\/a>Favorite SMS conversations: Prioritizing important threads<\/b><\/h3>\n<p style=\"padding-left: 40px;\"><b>What it does:<\/b><span style=\"font-weight: 400;\"> RingCentral&#8217;s favorite SMS Conversation feature lets users prioritize and quickly access their highest priority SMS conversation threads.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>Why it matters:<\/b><span style=\"font-weight: 400;\"> In a mass of messages, losing track of important conversations is a common pain point. By enabling users to favorite critical threads, RingCentral helps ensure that important discussions receive the timely attention they deserve. This prioritization aids in maintaining momentum in high-impact conversations.<\/span><\/p>\n<h3 class=\"heading h2 h3\"><b><a id=\"mute\"><\/a>Mute SMS conversations: Minimizing distractions<\/b><\/h3>\n<p style=\"padding-left: 40px;\"><b>What it does:<\/b><span style=\"font-weight: 400;\"> The Mute SMS Conversation feature allows users to silence SMS conversations they do not wish to be bothered by, reducing unwanted distractions.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>Why it matters:<\/b><span style=\"font-weight: 400;\"> Distraction is productivity&#8217;s worst enemy. By muting non-essential conversations, users can focus on their core tasks without interruptions. This feature supports a more streamlined workflow, enhancing users&#8217; ability to concentrate on what truly matters.<\/span><\/p>\n<h3 class=\"heading h3\"><b><a id=\"for\"><\/a>For RingCX: Advanced agent conduct metrics<\/b><\/h3>\n<h4 class=\"h3\">1) New metrics to track agent conduct<\/h4>\n<p style=\"padding-left: 40px;\"><b>What it does:<\/b><span style=\"font-weight: 400;\"> RingCX introduces a new set of metrics that allows customers to monitor agent states and track agent conduct, offering insights into the number of times an agent was in a specific state.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>Why it matters:<\/b><span style=\"font-weight: 400;\"> Monitoring agent conduct is essential for optimizing performance and enhancing customer experience. With detailed metrics, managers can easily identify areas of strength and opportunities for improvement. This data-driven approach ensures that agents remain productive and compliant, ultimately leading to superior customer interactions.<\/span><\/p>\n<h4 class=\"h3\">2) Outbound messaging from Agent UI<\/h4>\n<p style=\"padding-left: 40px;\"><b>What it does:<\/b><span style=\"font-weight: 400;\"> This feature extends outbound messaging capabilities to the agent&#8217;s interface, simplifying the process of contacting customers from within RingCX.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>Why it matters:<\/b><span style=\"font-weight: 400;\"> Easy access to outbound messaging empowers agents to efficiently follow-up on service issues, address customer questions, or resolve problems. By integrating these capabilities into the agent UI, RingCX eliminates the need for external tools, streamlining the agent&#8217;s workflow and enhancing the overall customer service experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our October releases target some specific pain points we&#8217;ve identified through customer feedback. These updates to RingCentral aim to remove common obstacles in messaging effectiveness, communication clarity, priority management, and distraction reduction. Efficient messaging with replies Unified view with merged notes and transcripts Priority management with favorite SMS conversations Distraction control with muted SMS conversations &#8230;<\/p>\n","protected":false},"author":29,"featured_media":58387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-58386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Elevating communication clarity and efficiency | RingCentral blog<\/title>\n<meta name=\"description\" content=\"Our October releases target some specific pain points we&#039;ve identified through customer feedback. These updates to RingCentral aim to remove common\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"October 2024: Elevating communication clarity and efficiency with RingCentral&#039;s latest updates\" \/>\n<meta property=\"og:description\" content=\"Our October releases target some specific pain points we&#039;ve identified through customer feedback. These updates to RingCentral aim to remove common\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-31T16:22:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:41:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2034\" \/>\n\t<meta property=\"og:image:height\" content=\"1145\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"October 2024: Elevating communication clarity and efficiency with RingCentral&#8217;s latest updates\",\"datePublished\":\"2024-10-31T16:22:46+00:00\",\"dateModified\":\"2025-03-13T13:41:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/\"},\"wordCount\":563,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg\",\"articleSection\":[\"Company news &amp; culture\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/\",\"name\":\"Elevating communication clarity and efficiency | RingCentral blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg\",\"datePublished\":\"2024-10-31T16:22:46+00:00\",\"dateModified\":\"2025-03-13T13:41:42+00:00\",\"description\":\"Our October releases target some specific pain points we've identified through customer feedback. These updates to RingCentral aim to remove common\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg\",\"width\":2034,\"height\":1145},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"October 2024: Elevating communication clarity and efficiency with RingCentral&#8217;s latest updates\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Elevating communication clarity and efficiency | RingCentral blog","description":"Our October releases target some specific pain points we've identified through customer feedback. These updates to RingCentral aim to remove common","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/","og_locale":"en_US","og_type":"article","og_title":"October 2024: Elevating communication clarity and efficiency with RingCentral's latest updates","og_description":"Our October releases target some specific pain points we've identified through customer feedback. These updates to RingCentral aim to remove common","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2024-10-31T16:22:46+00:00","article_modified_time":"2025-03-13T13:41:42+00:00","og_image":[{"width":2034,"height":1145,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg","type":"image\/jpeg"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#article","isPartOf":{"@id":"\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"October 2024: Elevating communication clarity and efficiency with RingCentral&#8217;s latest updates","datePublished":"2024-10-31T16:22:46+00:00","dateModified":"2025-03-13T13:41:42+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/"},"wordCount":563,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg","articleSection":["Company news &amp; culture"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/","name":"Elevating communication clarity and efficiency | RingCentral blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg","datePublished":"2024-10-31T16:22:46+00:00","dateModified":"2025-03-13T13:41:42+00:00","description":"Our October releases target some specific pain points we've identified through customer feedback. These updates to RingCentral aim to remove common","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg","width":2034,"height":1145},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"October 2024: Elevating communication clarity and efficiency with RingCentral&#8217;s latest updates"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Mockup-4-1.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">Company news &amp; culture<\/a>","amp_link":"\/us\/en\/blog\/october-2024-elevating-communication-clarity-and-efficiency-with-ringcentrals-latest-updates\/amp","excerpt_title":"October 2024: Elevating communication clarity and efficie...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/58386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=58386"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/58386\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/58387"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=58386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=58386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=58386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}