{"id":58253,"date":"2024-10-17T05:00:32","date_gmt":"2024-10-17T12:00:32","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=58253"},"modified":"2024-10-22T09:12:11","modified_gmt":"2024-10-22T16:12:11","slug":"ringcentral-named-a-gartner-magic-quadrant-leader-10-years-in-a-row","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-named-a-gartner-magic-quadrant-leader-10-years-in-a-row\/","title":{"rendered":"RingCentral named a Gartner\u00ae Magic Quadrant\u2122 Leader 10 years in a row"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Ten years a Leader. A full decade of being a Leader.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the 10th consecutive year in a row, RingCentral has been named a Leader in Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report for 2024. It\u2019s a proud moment for RingCentral to be recognized by Gartner for 10 years in a row as we feel it is a testament to our commitment to constant innovation and feature intelligence. RingCentral\u2019s offerings in UCaaS include our RingEX platform, our RingSense AI, our platform architecture, our native contact center RingCX and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to the Magic Quadrant for UCaaS report, RingCentral ranked #1 in three out of the six Use Cases in the 2024 Gartner \u201cCritical Capabilities for Unified Communications as a Service (UCaaS) report:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">#1 for Telephony Centric\/Heavy Organizations Use Case.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">#1 for Midsize Enterprise Use Case<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">#1 for UC with Integrated Contact Center Use Case<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Many UCaaS vendors have been focusing more on adjacent applications like contact center, collaboration and AI-use cases. And while AI is not a primary focus for most UCaaS buyers today, it is a differentiator as Gartner \u201cexpects to see an increase in demand for AI-related meeting capabilities in the future.\u201d<\/span> <span style=\"font-weight: 400;\">Keeping pace with our legacy of rapid innovation, this past year, as in every year, <\/span><span style=\"font-weight: 400;\">RingCentral has been hyper focused rapidly expanding our portfolio and infusing our RingSense AI into every feature and capability of our products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral had the highest score in the Critical Capabilities report for UC with Integrated Contact Center use case. Tightly integrated contact center capabilities increases intelligence sharing and collaboration between front and back office employees and improves customer experience outcomes. According to new research just published by Metrigy, 73% of organizations have or plan to have their contact center integrate with their UCaaS solution. Why? 52% say conversations between frontline and back-office people over the same app is more efficient and over half cite cost savings and bundled pricing as a benefit.<\/span><sup><span style=\"font-weight: 400;\">1<\/span><\/sup><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral also scored highest in the Telephony-centric\/Heavy Organizations use case in the <\/span><span style=\"font-weight: 400;\">Critical Capabilities report<\/span><span style=\"font-weight: 400;\">. We feel this makes RingCentral a leading choice for organizations that still rely heavily on traditional telephony but are looking for reliable, feature rich communications. This holds true for the majority of the market. IDC research confirms this as 73% of organizations in a recent survey by the firm agree that voice calling will remain a priority mode of communication in their employee and customer interactions.<\/span><sup><span style=\"font-weight: 400;\">2<\/span><\/sup><\/p>\n<p><span style=\"font-weight: 400;\">As the UCaaS landscape continues to evolve, organizations looking to uplevel their communication and collaboration capabilities should consider evaluating RingCentral. Whether you\u2019re a small business, a midsize enterprise or a large multinational organization, RingCentral offers the reliability, the intelligence, and the advanced features needed to stay ahead in today\u2019s competitive business environment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For businesses needing video call capabilities, conference call services, or a<a href=\"https:\/\/www.ringcentral.com\/ringex.html\"> cloud-based phone system<\/a>, RingCentral offers comprehensive solutions. Our platform also supports advanced contact center quality assurance and <a href=\"https:\/\/www.ringcentral.com\/ringcx\/omnichannel.html\">omnichannel contact center needs<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Get the<a href=\"https:\/\/www.ringcentral.com\/lp\/gartner-magic-quadrant.html\"> 2024 Gartner Magic Quadrant for Unified Communications as a Service<\/a> (UCaaS) Report.\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and\/or its affiliates and is used herein with permission. All rights reserved.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gartner, <\/span><span style=\"font-weight: 400;\">Critical Capabilities for Unified Communications as a Service, By Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 14 October 2024.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gartner, Magic Quadrant for Unified Communications as a Service, By\u00a0<\/span><a href=\"https:\/\/www.gartner.com\/analyst\/b1cb06bf7f\"><span style=\"font-weight: 400;\">Pankil Sheth<\/span><\/a><span style=\"font-weight: 400;\">,\u00a0<\/span><a href=\"https:\/\/www.gartner.com\/analyst\/b9cb03b87f\"><span style=\"font-weight: 400;\">Megan Fernandez<\/span><\/a><span style=\"font-weight: 400;\">,\u00a0<\/span><a href=\"https:\/\/www.gartner.com\/analyst\/bfcc07bd73\"><span style=\"font-weight: 400;\">Christopher Trueman<\/span><\/a><span style=\"font-weight: 400;\">,\u00a0<\/span><a href=\"https:\/\/www.gartner.com\/analyst\/bec903ba7d\"><span style=\"font-weight: 400;\">Rafael Benitez<\/span><\/a><span style=\"font-weight: 400;\">, 7 October 2024.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">1 <\/span><span style=\"font-weight: 400;\">Metrigy, Customer Experience Optimization report, 2024-25, Sept. 2024<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2 <\/span><span style=\"font-weight: 400;\">IDC, The Unfolding of UC&amp;C Solutions for Employee and Customer Engagement, Sept., 2024<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ten years a Leader. A full decade of being a Leader. For the 10th consecutive year in a row, RingCentral has been named a Leader in Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report for 2024. It\u2019s a proud moment for RingCentral to be recognized by Gartner for 10 years in a &#8230;<\/p>\n","protected":false},"author":1117,"featured_media":58254,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18885],"tags":[],"class_list":["post-58253","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gartner Magic Quadrant Leader 10 years in a row | RIngCentral<\/title>\n<meta name=\"description\" content=\"For the 10th consecutive year in a row, RingCentral has been named a Leader in Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report for 2024.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-named-a-gartner-magic-quadrant-leader-10-years-in-a-row\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral named a Gartner\u00ae Magic Quadrant\u2122 Leader 10 years in a row\" \/>\n<meta property=\"og:description\" content=\"For the 10th consecutive year in a row, RingCentral has been named a Leader in Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report for 2024.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-named-a-gartner-magic-quadrant-leader-10-years-in-a-row\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-17T12:00:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-22T16:12:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1860\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tim Dreyer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tim Dreyer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-named-a-gartner-magic-quadrant-leader-10-years-in-a-row\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentral-named-a-gartner-magic-quadrant-leader-10-years-in-a-row\/\"},\"author\":{\"name\":\"Tim Dreyer\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/885318c39cb723d6fdc6afae24074902\"},\"headline\":\"RingCentral named a Gartner\u00ae Magic Quadrant\u2122 Leader 10 years in a row\",\"datePublished\":\"2024-10-17T12:00:32+00:00\",\"dateModified\":\"2024-10-22T16:12:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentral-named-a-gartner-magic-quadrant-leader-10-years-in-a-row\/\"},\"wordCount\":690,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-named-a-gartner-magic-quadrant-leader-10-years-in-a-row\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/10\/Blog.png\",\"articleSection\":[\"Communication &amp; 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