{"id":57905,"date":"2024-09-18T07:00:32","date_gmt":"2024-09-18T14:00:32","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=57905"},"modified":"2025-05-29T03:41:12","modified_gmt":"2025-05-29T10:41:12","slug":"ringcentral-recognized-in-gartner-critical-capabilities-for-unified-communications-as-a-service-report","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-recognized-in-gartner-critical-capabilities-for-unified-communications-as-a-service-report\/","title":{"rendered":"RingCentral recognized in Gartner\u00ae Critical Capabilities for Unified Communications as a Service Report"},"content":{"rendered":"

The 2023 Gartner report, “Critical Capabilities for Unified Communications as a Service (UCaaS),” has highlighted significant shifts in the UCaaS landscape, driven by changes in communication culture, the rise of cloud office collaboration tools, and reduced reliance on premise-based telephony. The report evaluates 11 leading UCaaS vendors across nine critical capabilities and six use cases to guide infrastructure and operations leaders in their selection processes.<\/span><\/p>\n

\u00a0Key highlights of the report<\/b><\/h2>\n
    \n
  1. Disruptive Changes and Cloud Dominance:<\/b> \u201cCollaboration platforms with meetings and messaging capabilities and\/or mobile devices have replaced a significant amount of internal and external communication needs. Therefore, organizations increasingly see up to 60% of their knowledge workers not requiring full-featured telephony service, along with PSTN connectivity, except in some telephony-critical industries such as healthcare, retail, education and legal.\u201d<\/span><\/li>\n
  2. AI and Innovation:<\/b> \u201cVendors mostly differentiate around innovating with AI for sales and marketing roles, integrated contact center support, advancing their admin portal and self-service tools, and customer support.\u201d\u00a0<\/span><\/li>\n
  3. Strategic Planning Assumptions:<\/b> \u201cBy 2026, 70% of enterprise users will prioritize collaboration tools and mobile devices over UC telephony, up from 30% in 2023.\u201d<\/span><\/li>\n<\/ol>\n

    RingCentral’s evaluation<\/b><\/h2>\n

    RingCentral was recognized in three use case categories: UC with Integrated Contact Center Use Case, Midsize Enterprise Use Case, and Telephony Centric\/Heavy Organizations Use Case. Here’s a breakdown of how RingCentral fared in key areas:<\/span><\/p>\n

      \n
    1. Telephony-centric\/Heavy Organizations:<\/b> RingCentral scored highest in the use case. We feel this makes it an ideal choice for organizations that still rely heavily on traditional telephony but are looking for reliable, feature rich communications.\u00a0<\/span><\/li>\n
    2. Midsize Enterprise Use Case:<\/b> For midsize enterprises, RingCentral\u2019s RingEX offers a robust, integrated UCaaS solution that supports a wide range of communication needs. With its strong telephony features, innovative AI capabilities, and recent enhancements in SMS and workflow automation, RingCentral is well-positioned to meet the dynamic requirements of midsize businesses.<\/span><\/li>\n
    3. UC with Integrated Contact Center Use Case:<\/b> RingCentral offers a dual approach with its newly released RingCX solution for simpler use cases and the more advanced RingCentral Contact Center.. This flexibility allows businesses to choose a solution that best fits their specific needs.\u00a0<\/span><\/li>\n<\/ol>\n

      Strategic recommendations<\/b><\/h2>\n

      For I&O leaders and digital workplace decision-makers, the report offers several strategic recommendations:<\/span><\/p>\n

        \n
      1. \u201cCreate a communications strategy and select the vendor accordingly by focusing on hybrid work styles, communication and collaboration, while keeping the minimal focus on telephony features and functionality as required.\u201d<\/span><\/li>\n
      2. \u201cReduce risk by evaluating UCaaS solutions with the aid of proof-of-concept (POC) trials that match your organization\u2019s UC use cases. POCs should run for four to eight weeks and, typically, focus on functional aspects of the solution such as telephony and collaboration features, rather than availability or performance.\u201d<\/span><\/li>\n
      3. \u201cReevaluate your UCaaS\/UC on-premises maintenance contract coming up for renewal in the next six to 12 months by determining opportunities to consolidate tools that have minimal overlap. It\u2019s favorable to use a telephony-centric UC platform for specific users who need more advanced and traditional telephony and a collaboration platform for general use.\u201d\u00a0<\/span><\/li>\n<\/ol>\n

        Conclusion<\/b><\/h2>\n

        RingCentral’s recognition in the Gartner Critical Capabilities for UCaaS report, we feel, underscores its position as a leading provider of cloud communications solutions. With its emphasis on AI-driven innovation, robust telephony features, and seamless integration of collaboration tools, RingCentral is well-equipped to meet the evolving needs of modern businesses.<\/span><\/p>\n

        As the UCaaS landscape continues to evolve, organizations looking to enhance their communication and collaboration capabilities should consider RingCentral as a top contender. Whether you’re a midsize enterprise or a large multinational organization, RingCentral offers the flexibility, reliability, and advanced features needed to stay ahead in today’s dynamic business environment.<\/span><\/p>\n

        Read the full report here<\/a><\/strong>.<\/span><\/p>\n

        Explore RingCentral’s comprehensive UCaaS solutions and see how they can transform your organization’s communications strategy.<\/span><\/p>\n

        \n

        Gartner, Critical Capabilities for Unified Communications as a Service, By <\/span>Pankil Sheth<\/span><\/a>, <\/span>Megan Fernandez<\/span><\/a>, <\/span>Rafael Benitez<\/span><\/a>, <\/span>Christopher Trueman<\/span><\/a>, 30 November 2023<\/span><\/p>\n

        GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.<\/span><\/p>\n

        Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

        The 2023 Gartner report, “Critical Capabilities for Unified Communications as a Service (UCaaS),” has highlighted significant shifts in the UCaaS landscape, driven by changes in communication culture, the rise of cloud office collaboration tools, and reduced reliance on premise-based telephony. The report evaluates 11 leading UCaaS vendors across nine critical capabilities and six use cases …<\/p>\n","protected":false},"author":1117,"featured_media":57906,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,18390],"tags":[],"class_list":["post-57905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-communication-and-collaboration"],"acf":[],"yoast_head":"\nRingCentral recognized in Gartner\u00ae Critical Capabilities for Unified Communications as a Service Report<\/title>\n<meta name=\"description\" content=\"Explore the 2023 Gartner report, "Critical Capabilities for UCaaS," where RingCentral was recognized in three use case categories.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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He has had strategic roles and RingCentral, Aspect Software, Zebra Technologies and NEC.","sameAs":["https:\/\/www.linkedin.com\/in\/timgdreyer\/"],"url":"\/us\/en\/blog\/author\/tim-dreyer\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Blog-hero-image.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/tim-dreyer\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/48be24f3aee1990142e177b6609d3f0ec68c3b7217bfffaed4d3c61970c1fe15?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Tim Dreyer<\/span><\/a>","rc_author_full_name":"Tim Dreyer","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Tim-Dreyer-scaled.jpg","rc_author_link":"\/us\/en\/blog\/author\/tim-dreyer\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ai-innovation\/amp\">AI & Innovation<\/a><a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">, Communication & collaboration<\/a>","amp_link":"\/us\/en\/blog\/ringcentral-recognized-in-gartner-critical-capabilities-for-unified-communications-as-a-service-report\/amp","excerpt_title":"RingCentral recognized in Gartner\u00ae Critical Capabilities ...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/57905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1117"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=57905"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/57905\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/57906"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=57905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=57905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=57905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}