{"id":57895,"date":"2024-09-01T23:24:26","date_gmt":"2024-09-02T06:24:26","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=57895"},"modified":"2025-02-24T16:33:28","modified_gmt":"2025-02-25T00:33:28","slug":"messenger-apps","status":"publish","type":"post","link":"\/us\/en\/blog\/messenger-apps\/","title":{"rendered":"The best business messenger apps in the US in 2024"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The blooming era of consumer messaging, sparked by apps like WhatsApp, Facebook Messenger, Telegram, and even Snapchat brought about a revolution in our private communication. Businesses, though, need more secure, feature-packed, and reliable platforms that are better suited for their specific needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Business messenger apps streamline internal and external communication, facilitate collaboration, and increase productivity, as they\u2019ve been specifically created for professional environments. This includes everything from specific <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/business-messaging-apps-for-android\/\"><span style=\"font-weight: 400;\">messenger apps for Android<\/span><\/a><span style=\"font-weight: 400;\"> or Apple iPhone (or other iOS devices), to true cross-platform messaging platforms.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This article will explore the best business messenger apps available in the United States in 2024. It will evaluate those applications, as well as their prominent features and the advantages that they deliver to businesses.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Stats about the best business messenger apps of 2024<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The data below offers information about some of the most popular business chat apps of 2024:<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">RingCentral RingEX<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Over 400,000+ customers globally<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">99.999% uptime reliability<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Slack<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Millions of daily active users<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Present in 150+ countries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">65% of Fortune 100 companies use Slack<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Microsoft Teams<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Over 320 million monthly active users reported in 2023<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Available in 181 countries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">91 of the Fortune 100 companies use Teams<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Zoom Team Chat<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Part of Zoom&#8217;s ecosystem of 300 million daily meeting participants<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrated with Zoom&#8217;s video conferencing <\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Google Chat<\/span><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Part of Google Workspace, which over three billion people use<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Cisco Webex Teams<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Millions of monthly users across the Webex suite<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Used by 95% of Fortune 500 companies<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">How many people use business messenger apps?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Business messenger apps have witnessed a substantial increase in corporate use in recent years to improve the effectiveness of communication and collaboration. This includes paid and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/free-messaging-apps\/\"><span style=\"font-weight: 400;\">free messaging apps<\/span><\/a><span style=\"font-weight: 400;\"> that serve different business needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Global statistics:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.bandwidth.com\/reports\/state-of-messaging\/#:~:text=66%25%20of%20survey%20respondents%20say,wider%20audiences%20around%20the%20world.\"><span style=\"font-weight: 400;\">66% of businesses<\/span><\/a><span style=\"font-weight: 400;\"> say global messaging is a priority in 2024.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.facebook.com\/business\/marketing\/messenger#\"><span style=\"font-weight: 400;\">66%<\/span><\/a><span style=\"font-weight: 400;\"> of adults prefer contacting a business by messaging it instead of using other communication methods, according to a study commissioned by Meta.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The same study reveals that 66% also say that the ability to message a business directly makes them more likely to purchase from that company.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">63% of cross-generational respondents prefer business messaging over calls or emails, again based on Meta\u2019s data.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Key factors driving adoption:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote and hybrid work models<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Need for real-time communication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The desire for reduced email overload<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved team collaboration and productivity<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Bear in mind that these numbers are changing all the time as more companies start seeing the benefits of messenger apps. Business messenger apps are beginning to look less like a \u201cnice-to-have\u201d in the workplace and more like a \u201cmust-have.\u201d <\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">The most popular business messenger apps available in 2024<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Popular messaging apps for business must share a number of key characteristics. They should give you everything that\u2019s good about consumer apps (ease of use, emojis, GIFs, stickers, notifications, etc.), but plenty more besides.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They must work across multiple devices and operating systems (Windows, Linux, macOS, etc.), and make cross-team collaboration simple. The following options tick all the boxes.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1. RingCentral RingEX<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-57897\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image6-7.png\" alt=\"RingEX has a comprehensive set of messenger app features\" width=\"1999\" height=\"1125\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral RingEX is a revolutionary communication solution that pushes beyond the boundaries of traditional messaging. RingEX brings together chat, calling, SMS, and fax connectivity to make work easy and productive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While its messaging capabilities are robust, the true value of RingEX as a platform lies in the seamless integration of different communication channels and the utilization of AI.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-57898\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image5-9.png\" alt=\"The smart composer is one example of the AI-powered features of the RingEX messenger app\" width=\"1999\" height=\"1429\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingEX lets teams seamlessly switch between messaging, voice calls, video chat, SMS, and more within an easy-to-use interface.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seamless integration of messaging, voice, video, and SMS<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-powered real-time call notes and conversation intelligence<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generative AI search for quick information retrieval<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI writer and translator for multilingual communication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced encryption for secure messaging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customizable workflows and integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comprehensive analytics and reporting tools<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2. Clariti<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Clariti is a unified communication platform that brings together multiple tools in one interface to aid communication for a small to medium-sized team.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email and chat integration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voice call capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">File sharing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communication thread organization<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\">3. <span style=\"font-weight: 400;\">Brosix<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Brosix offers a secure instant messaging tool for team communications, placing the protection and privacy of data at the forefront.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encrypted messaging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">File transfer functionality<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Screen-sharing options<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customizable chat rooms<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\">4. <span style=\"font-weight: 400;\">Google Chat<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Google Chat delivers a streamlined messaging experience that\u2019s part of the Google Workspace ecosystem, as well as a familiar interface for people already used to Google\u2019s range of productivity tools.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seamless integration with Google Workspace<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Direct and group messaging options<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to find in the Google Play store<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google Meet integration for video calls<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\">5. <span style=\"font-weight: 400;\">Discord<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Though its originators created Discord to be used by gaming communities, it has since developed a business user class all of its own<\/span><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\">mostly among tech startups.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Text, voice, and video communication channels<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customizable server organization<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Third-party app and bot integrations<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\">6. <span style=\"font-weight: 400;\">Amazon Chime<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Amazon Chime takes the foundational AWS infrastructure and delivers a communications service focused on online meetings and messaging.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video conferencing with screen sharing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AWS service integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encrypted communication channels<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">7. Mattermost<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Mattermost\u2019s solution is aimed at companies with the need for strict control over the infrastructure of their communications, providing an open-source, self-hosted tool.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Self-hosted deployment options<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced security and compliance tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DevOps tool integrations<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\">8. <span style=\"font-weight: 400;\">Slack<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Slack is well-known as a team communication tool. It offers a user-friendly user interface and a comprehensive chat app ecosystem.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organized conversation channels<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wide range of third-party integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voice and video call capabilities<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">9. Skype<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">For businesses that need an easy-to-use tool for communication with both internal and external users, Skype is a reliable choice. <\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video and voice calling<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Instant messaging and file sharing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Screen sharing functionality<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\">10. <span style=\"font-weight: 400;\">TeamViewer<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">TeamViewer is a dual-purpose business solution that offers both remote access and communication functionality.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote access and IT support tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messaging and video conferencing options<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">File transfer and screen sharing<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\">11. <span style=\"font-weight: 400;\">Zenzap<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Zenzap is a newer platform that prioritizes automation and AI in the context of business communications.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Workflow automation tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Business app integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-enhanced communication features<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\" style=\"padding-left: 40px;\">12. <span style=\"font-weight: 400;\">Haiilo<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Haiilo takes a holistic approach to internal communication, combining messaging with employee engagement tools.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Internal social networking capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Company newsfeed and messaging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mobile and desktop accessibility<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While each of the platforms offers various features to meet demanding business needs, RingCentral RingEX offers businesses an all-encompassing approach to communication.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-57899\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-11.png\" alt=\" Messaging and task management are just two of many things that get unified with RingEX\" width=\"1999\" height=\"1125\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingEX delivers all the benefits of unified communications to help enterprises optimize their strategies and empower employees to work more productively.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Buying guide for business messenger apps<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When you\u2019re searching for a messenger app for your business, there are a number of things you should consider before making your final decision. So, we\u2019ve created a buying guide to help you pick the best app for your needs.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Why should I use a business messenger app?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Business messenger apps contribute to modern workplaces by connecting teams and improving processes. Some of the advantages include:<\/span><\/p>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">1. <span style=\"font-weight: 400;\">Enhanced collaboration<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Real-time messaging facilitates quick decision-making and idea-sharing among team members.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Features like group chats and channels allow for topic-specific discussions and project management.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Integration with file-sharing services enables seamless document collaboration.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">International teams may not be able to communicate in real-time often. Messaging apps provide a means of effective asynchronous collaboration. Your colleagues in China or Australia, for instance, can leave a message for teammates in the USA or Canada to pick up when they log in to work.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">2. <span style=\"font-weight: 400;\">Improved productivity<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Instant communication reduces delays in information exchange and streamlines workflows.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Quick polls and decision-making tools help teams reach consensus faster.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Task assignment and tracking features keep projects on schedule.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">3. <span style=\"font-weight: 400;\">Centralized communication<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Keep all work-related conversations in one place, reducing email clutter and improving organization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Searchable message history allows for easy retrieval of past discussions and decisions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Integration with other business tools creates a unified workspace.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">4. <span style=\"font-weight: 400;\">Remote work support<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Facilitate seamless communication for distributed teams across different locations and time zones.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Video-conferencing and screen-sharing capabilities enable face-to-face interactions and presentations.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Status updates and availability indicators help manage expectations for response times.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">5. <span style=\"font-weight: 400;\">Integration capabilities<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Most business messenger apps also integrate with other business software, such as CRMs, project management tools, and productivity suites\u2014as well as social media.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Customizable workflows and automations can be created to streamline processes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">API access allows for tailored integrations with existing systems.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">6. <span style=\"font-weight: 400;\">Cost-effective<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Often more economical than traditional phone systems, especially for international communication. Plus, a holistic solution like RingEX also gives you a virtual phone number and a full suite of calling features on the same platform.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Reduced need for travel with effective virtual meeting capabilities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Scalable pricing models allow businesses to adjust services as they grow.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">7. <span style=\"font-weight: 400;\">Flexibility<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Messages delivered on your desktop, cell phone, or tablet. Wherever you are, you\u2019re connected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Cross-platform compatibility ensures all team members can participate regardless of their preferred device.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Offline capabilities in some apps allow for continued access to information even without an internet connection.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\">Some businesses even use <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/business-text-messaging\/\">business text messaging apps<\/a> to improve customer support and communication.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">What\u2019s the most secure business messenger app?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Many useful apps offer safe and secure data, but RingCentral RingEX\u2019s multi-layered security is second to none. Here\u2019s why:<\/span><\/p>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1. End-to-end encryption<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">RingEX ensures that your messages and calls will be encrypted from one end to the other, preventing unauthorized access.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This is true of all the text, voice, and image communications within the app.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">2. <span style=\"font-weight: 400;\">Multi-factor authentication (MFA)<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This adds an extra layer of security to prevent unauthorized account access.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Options for MFA include SMS codes, authenticator apps, and biometric verification.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">3. <span style=\"font-weight: 400;\">Role-based access control<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Administrators can assign different levels of access to different users.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Granular controls allow for the customization of access levels for various features and data types.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">4. <span style=\"font-weight: 400;\">Data centers with SOC 2 compliance<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">RingCentral\u2019s infrastructure is built on secure privacy rules that protect your data at rest and in transit.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Annual third-party audits ensure ongoing compliance and security.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">5. <span style=\"font-weight: 400;\">Regular security audits and penetration testing<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Continuous monitoring and updates to address potential vulnerabilities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A proactive approach to identifying and mitigating security risks.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">6. <span style=\"font-weight: 400;\">Regulatory compliance<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Compliance with regional and industry-specific regulations (e.g., HIPAA, CCPA) is prioritized.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">RingEX also meets the stringent data protection requirements set by the European Union&#8217;s GDPR.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">7. <span style=\"font-weight: 400;\">AI-powered threat detection<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Advanced algorithms help identify and prevent potential security threats in real time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Machine learning models continuously improve threat-detection capabilities.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">8. <span style=\"font-weight: 400;\">Single Sign-on (SSO) integration<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-weight: 400;\">Support for SSO allows for streamlined access management and enhanced security through centralized authentication.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">9. <span style=\"font-weight: 400;\">Data loss prevention (DLP)<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Built-in DLP features help prevent accidental or intentional sharing of sensitive information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Customizable policies allow organizations to tailor DLP rules to their specific needs.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">10. <span style=\"font-weight: 400;\">Secure file sharing<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Integrated file sharing with encryption and access controls ensures documents remain protected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Version control and audit trails for shared files enhance accountability and traceability.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">11. <span style=\"font-weight: 400;\">Mobile-device management<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Remote wipe capabilities for lost or stolen devices protect sensitive data.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Containerization options separate work and personal data on BYOD devices.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Although other solutions, such as Brosix and Mattermost, offer strong security, RingCentral RingEX\u2019s blend of enterprise-grade security, AI-powered capabilities, and comprehensive communications tools makes it arguably the best option for businesses looking for security and functionality in their communication system. <\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">What\u2019s the secret behind a business messenger app becoming popular?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The success of a business messenger app is often determined by several factors that include: <\/span><\/p>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1. User experience<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">An intuitive interface and easy onboarding process<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Responsive design across devices (desktop, mobile, tablet)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Customization options to suit individual preferences<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">2. <span style=\"font-weight: 400;\">Feature set<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Comprehensive communication tools (messaging, voice, and video)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Collaboration features (file sharing, screen sharing, and whiteboarding)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Integration capabilities with other business tools<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">3. <span style=\"font-weight: 400;\">Reliability and performance<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">High uptime and minimal service disruptions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Fast message delivery and low-latency voice\/video calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Scalability to handle growing user bases and message volumes<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">4. <span style=\"font-weight: 400;\">Security and compliance<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Strong encryption and data protection measures<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Compliance with industry standards (GDPR, HIPAA, etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Regular security updates and transparent practices<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">5. <span style=\"font-weight: 400;\">Innovation<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Continuous introduction of new, useful features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Adoption of emerging technologies (AI, machine learning)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ability to anticipate and meet evolving business needs<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">6. <span style=\"font-weight: 400;\">Ecosystem and integrations<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Wide range of third-party app integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Developer-friendly APIs for custom integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Active community of users and developers.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Which business messenger app has the best voice and video calling?<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-57900\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image7-2.png\" alt=\"With RingCentral, you can have one fully unified video calling and messenger app\" width=\"1999\" height=\"1125\" \/><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to features that support voice and video calling, RingCentral RingEX is a leader among business messenger apps in terms of:<\/span><\/p>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">1. <span style=\"font-weight: 400;\">Call quality<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">HD audio and video capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Advanced noise cancellation and background blur features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Adaptive bandwidth management for consistent quality across different network conditions<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">2. <span style=\"font-weight: 400;\">Reliability<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">99.999% uptime SLA, ensuring minimal disruptions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A global network of data centers for low-latency connections<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Fallback mechanisms to maintain call continuity during network issues<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">3. <span style=\"font-weight: 400;\">Scalability<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Support for large-scale video conferences\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Breakout rooms for managing subgroups in large meetings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Capacity to handle high volumes of simultaneous calls across an organization<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">4. <span style=\"font-weight: 400;\">Features<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Screen sharing with annotation tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Virtual backgrounds and immersive view options<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">In-meeting chat and file sharing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Meeting recordings with cloud storage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Real-time transcription and closed captioning<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">5. <span style=\"font-weight: 400;\">Integration<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Seamless transition between messaging and voice\/video calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Calendar integration for easy scheduling and joining of meetings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Interoperability with a wide range of business apps and tools<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">6. <span style=\"font-weight: 400;\">Mobile experience<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">High-quality voice and video calls on mobile devices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Background noise suppression optimized for mobile environments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Low battery consumption and data usage optimization<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">7. <span style=\"font-weight: 400;\">AI enhancements<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">AI-powered meeting summaries and action items<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Real-time language translation for international calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Smart framing and speaker tracking in video calls<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">8. <span style=\"font-weight: 400;\">Security<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">End-to-end encryption for voice and video calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Meeting access controls (passwords and waiting rooms)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">HIPAA-compliant video-conferencing options for healthcare<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">9. <span style=\"font-weight: 400;\">Analytics<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Detailed call-quality metrics and reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Usage analytics to optimize communication patterns<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Admin controls for managing and monitoring calls across the organization<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">10. <span style=\"font-weight: 400;\">Accessibility<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Compliance with accessibility standards (WCAG 2.1)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Screen reader support and keyboard navigation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Customizable interface for users with different needs<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">What business messenger app is best for you?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Figuring out the best business messenger app for your organization relies on a standard set of factors that are directly relevant to your needs, size, and what you want to get out of it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use the framework below to help you decide:<\/span><\/p>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">1. <span style=\"font-weight: 400;\">Assess your needs<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Communication patterns (internal vs. external, team size, geographical distribution)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Required features (messaging, voice\/video calls, file sharing, project management)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Integration needs with existing tools and workflows<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Security and compliance requirements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Budget constraints<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">2. <span style=\"font-weight: 400;\">Consider your team<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The technical proficiency of users<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Preferred devices and platforms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Resistance to change and learning-curve considerations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Collaboration style (<a href=\"https:\/\/www.getguru.com\/reference\/synchronous-vs-asynchronous-communication\">synchronous vs. asynchronous<\/a>)&#8211;this will be informed by where your teams are based. Workers in Brazil and Japan, for example, would struggle to communicate synchronously.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">3. <span style=\"font-weight: 400;\">Evaluate key features<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">User interface and ease of use<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Mobile-app functionality<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">File-sharing and storage capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Search and archiving functions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Customization options<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">4. <span style=\"font-weight: 400;\">Check integration capabilities<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Native integrations with your current tech stack<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">API availability for custom integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Webhook support for automated workflows<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">5. <span style=\"font-weight: 400;\">Analyze security measures<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Encryption standards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Data storage and handling practices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Compliance certifications relevant to your industry<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">6. <span style=\"font-weight: 400;\">Consider scalability<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ability to accommodate business growth<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Pricing models for adding users or features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Performance under increased load<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">7. <span style=\"font-weight: 400;\">Review support and reliability<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Customer support quality and availability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Uptime guarantees and historical performance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Frequency of updates and bug fixes<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"heading h4\" style=\"padding-left: 40px;\">8. <span style=\"font-weight: 400;\">Assess cost-effectiveness<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Total cost of ownership (including potential hardware or training costs)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">ROI in terms of productivity gains and reduced communication costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Flexibility of pricing plans<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Wrapping up the best business messaging apps for 2024<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While each organization&#8217;s needs are unique, RingCentral RingEX is a fantastic solution for many businesses because of the range of features it offers, the security it provides behind the scenes, and the edge it has developed with its AI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its messaging, voice, and video features are available in a unified platform, with integration options that cover almost every business need, regardless of size or type.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingEX particularly shines for organizations that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prioritize security and compliance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seek advanced AI-powered communication tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Require seamless integration of various communication channels<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Value scalability and flexibility as they grow<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Need robust analytics and insights into their communication patterns<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Are you ready for the future of business communications?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn how RingCentral <\/span><a href=\"https:\/\/www.ringcentral.com\/ringex.html\"><span style=\"font-weight: 400;\">RingEX<\/span><\/a><span style=\"font-weight: 400;\"> can elevate your team\u2019s communications and performance. <\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">FAQs about business messenger apps<\/span><\/h2>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">What is a messenger app for business?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A business messenger app (sometimes referred to as a workspace messenger) is instant messaging, file sharing, and usually voice and video-calling software designed for use at work.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">How can I download a business messenger app?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To download a messenger app for business purposes, go to the site listed for the app, pick the operating system you\u2019re using, download, install, and log in. Just make sure to check with your IT department first for any special instructions.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">How can I update my business messenger app?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Turn on auto updates in your settings, or check for updates either in the app or in your device\u2019s app store; install any that are available and restart the app.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The blooming era of consumer messaging, sparked by apps like WhatsApp, Facebook Messenger, Telegram, and even Snapchat brought about a revolution in our private communication. Businesses, though, need more secure, feature-packed, and reliable platforms that are better suited for their specific needs. Business messenger apps streamline internal and external communication, facilitate collaboration, and increase productivity, &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":57896,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-57895","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Best Business Messenger Apps in the US in 2024<\/title>\n<meta name=\"description\" content=\"Want to find the best messenger app for your business in 2024? Our guide gives you the lowdown on the best messaging apps available this year.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/messenger-apps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The best business messenger apps in the US in 2024\" \/>\n<meta property=\"og:description\" content=\"Want to find the best messenger app for your business in 2024? Our guide gives you the lowdown on the best messaging apps available this year.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/messenger-apps\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-02T06:24:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-25T00:33:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1860\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Eric Kenney\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eric Kenney\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/messenger-apps\/\"},\"author\":{\"name\":\"Eric Kenney\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/da5fbf1896fb9da25cdf83a5ab2683a2\"},\"headline\":\"The best business messenger apps in the US in 2024\",\"datePublished\":\"2024-09-02T06:24:26+00:00\",\"dateModified\":\"2025-02-25T00:33:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/messenger-apps\/\"},\"wordCount\":2763,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png\",\"articleSection\":[\"Communication &amp; collaboration\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/messenger-apps\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/\",\"name\":\"Best Business Messenger Apps in the US in 2024\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png\",\"datePublished\":\"2024-09-02T06:24:26+00:00\",\"dateModified\":\"2025-02-25T00:33:28+00:00\",\"description\":\"Want to find the best messenger app for your business in 2024? Our guide gives you the lowdown on the best messaging apps available this year.\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png\",\"width\":1860,\"height\":1400,\"caption\":\"RingCentral RingEX is one of the best business messenger apps for 2024\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The best business messenger apps in the US in 2024\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/da5fbf1896fb9da25cdf83a5ab2683a2\",\"name\":\"Eric Kenney\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g\",\"caption\":\"Eric Kenney\"},\"description\":\"Eric Kenney is Director of Product Marketing at RingCentral. He is responsible for RingCentral RingEX product marketing strategy with focus on key initiatives like RingCentral for Microsoft Teams.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/erickenney\"],\"url\":\"\/us\/en\/blog\/author\/eric-kenney\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Best Business Messenger Apps in the US in 2024","description":"Want to find the best messenger app for your business in 2024? Our guide gives you the lowdown on the best messaging apps available this year.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/messenger-apps\/","og_locale":"en_US","og_type":"article","og_title":"The best business messenger apps in the US in 2024","og_description":"Want to find the best messenger app for your business in 2024? Our guide gives you the lowdown on the best messaging apps available this year.","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/messenger-apps\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2024-09-02T06:24:26+00:00","article_modified_time":"2025-02-25T00:33:28+00:00","og_image":[{"width":1860,"height":1400,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png","type":"image\/png"}],"author":"Eric Kenney","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"Eric Kenney","Est. reading time":"14 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#article","isPartOf":{"@id":"\/us\/en\/blog\/messenger-apps\/"},"author":{"name":"Eric Kenney","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/da5fbf1896fb9da25cdf83a5ab2683a2"},"headline":"The best business messenger apps in the US in 2024","datePublished":"2024-09-02T06:24:26+00:00","dateModified":"2025-02-25T00:33:28+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/messenger-apps\/"},"wordCount":2763,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png","articleSection":["Communication &amp; collaboration"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/messenger-apps\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/","name":"Best Business Messenger Apps in the US in 2024","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png","datePublished":"2024-09-02T06:24:26+00:00","dateModified":"2025-02-25T00:33:28+00:00","description":"Want to find the best messenger app for your business in 2024? Our guide gives you the lowdown on the best messaging apps available this year.","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png","width":1860,"height":1400,"caption":"RingCentral RingEX is one of the best business messenger apps for 2024"},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/messenger-apps\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"The best business messenger apps in the US in 2024"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/da5fbf1896fb9da25cdf83a5ab2683a2","name":"Eric Kenney","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g","caption":"Eric Kenney"},"description":"Eric Kenney is Director of Product Marketing at RingCentral. He is responsible for RingCentral RingEX product marketing strategy with focus on key initiatives like RingCentral for Microsoft Teams.","sameAs":["https:\/\/www.linkedin.com\/in\/erickenney"],"url":"\/us\/en\/blog\/author\/eric-kenney\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-14.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/eric-kenney\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/686c4e834887301908e2d6284a639b7abd5e3446af7912a39a44ff211b8b0d8f?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Eric Kenney<\/span><\/a>","rc_author_full_name":"Eric Kenney","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/Eric-Kenney.jpeg","rc_author_link":"\/us\/en\/blog\/author\/eric-kenney\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">Communication &amp; collaboration<\/a>","amp_link":"\/us\/en\/blog\/messenger-apps\/amp","excerpt_title":"The best business messenger apps in the US in 2024","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/57895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1143"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=57895"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/57895\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/57896"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=57895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=57895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=57895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}