{"id":57822,"date":"2024-09-20T09:00:51","date_gmt":"2024-09-20T16:00:51","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=57822"},"modified":"2025-03-13T06:01:22","modified_gmt":"2025-03-13T13:01:22","slug":"ringcentrals-latest-release-tackles-common-communication-bottlenecks","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/","title":{"rendered":"RingCentral&#8217;s latest release tackles common communication bottlenecks"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Communication bottlenecks cost businesses time and money. Our latest release targets four specific pain points we&#8217;ve identified through customer feedback. These updates to RingCentral aim to remove common obstacles in contact management, call handling, platform integration, and team collaboration.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Contact experience coaching efficiency<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Call management flexibility<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Microsoft Teams and cross-platform integration<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Asynchronous communication for distributed teams<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Let&#8217;s dive into our new features and why they matter for your business:<\/span><\/p>\n<h2 class=\"heading h3 h2\"><b><a id=\"AI\"><\/a>AI Quality Management Coaching Insights <\/b><img decoding=\"async\" class=\"alignnone size-full wp-image-57823\" style=\"font-size: 16px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-06-at-5.34.20\u202fPM.png\" alt=\"\" width=\"1244\" height=\"758\" \/><\/h2>\n<p><span style=\"font-weight: 400;\">What it does:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Summarizes agent performance across all calls in a single, easy-to-navigate dashboard<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Highlights agents&#8217; strengths, opportunities, scoring averages, and soft skill performance<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enables month-over-month performance review and comparison to team averages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Allows creation of custom training plans with just a few clicks<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Why it matters: RingCX customers now review 100% of calls in about 30 minutes, compared to spending 3,000 minutes per month to analyze just 1-2% of calls previously. This massive time saving translates to more effective agent coaching and improved customer service.<\/span><\/p>\n<h2 class=\"heading h2\"><b><a id=\"SMS\"><\/a>SMS Opt-out Management and Templates<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-57825\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Q3-2024-SMS-opt-out-_-templates.png\" alt=\"\" width=\"1812\" height=\"1170\" \/>What it does:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provides automated opt-out\/opt-in management for recipients<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offers a comprehensive view of the SMS opt-out list for senders<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enables creation and use of customizable templates for frequent messages<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Why it matters: Businesses can ensure compliance with FCC\/TCPA and TCR requirements automatically, reducing legal risks. The templating feature saves time on composing repetitive messages while ensuring consistency in communication, improving both efficiency and customer experience.<\/span><\/p>\n<h2 class=\"heading h2\"><b><a id=\"Next\"><\/a>Next-Gen POTS Replacement<\/b><\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-56851 aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/07\/Blog-Hero-Option-2.png\" alt=\"RingCentral Next-Gen POTS replacement supports cloud migration\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">What it does:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Connects traditional phone, fax, specialty endpoint devices to the cloud<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integrates emergency alarms, point-of-sale systems, and security systems with cloud communications<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Safeguards business continuity through integrated battery backup and optional network redundancy.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offers scalability, predictable costs, and a secure network with 99.999% uptime<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Supports voice calling features such as auto-attendant, voicemail, music on hold, caller ID, call hold, transfer, blocking, forwarding, waiting, and more.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Why it matters: Businesses can enjoy the benefits of modern cloud communications without the cost and disruption of replacing all existing hardware. This solution maximizes ROI on current analog equipment while future-proofing communication systems, making it ideal for retail, manufacturing, or education sectors. Learn more about RingCentral Next-Gen POTS Replacement <\/span><a href=\"https:\/\/www.ringcentral.com\/ringex\/pots-line-replacement.html\"><span style=\"font-weight: 400;\">here.<\/span><\/a><\/p>\n<h2 class=\"heading h2\"><b><a id=\"Join\"><\/a>Join Teams Meetings from Rooms<\/b><\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-57762 aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Rooms_MS_Team_Gif_930x700-2.gif\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">What it does:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enables joining Microsoft Teams meetings as a guest directly from RingCentral Rooms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provides one-click join option for upcoming Teams meeting invites<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintains RingCentral Rooms configuration while participating in Teams meetings<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Why it matters: You don&#8217;t need to purchase any separate interop solution. This free service, provided through our partnership with Pexip, eliminates the need to switch between platforms, saving time and reducing technology costs while promoting seamless collaboration.<\/span><\/p>\n<h2 class=\"heading h2\"><b><a id=\"Unified\"><\/a>Unified Video Hub in the RingCentral App<\/b><\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-57826 aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-06-at-5.38.10\u202fPM.png\" alt=\"\" width=\"1072\" height=\"782\" \/><\/p>\n<p><span style=\"font-weight: 400;\">What it does:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Combines recent contacts, recordings, and upcoming meetings in one location<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provides at-a-glance view of all video-related activities<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Simplifies finding and managing recent recordings, contacts, and meetings<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Why it matters: Users save time previously spent navigating multiple menus to access video communication tools. This enhanced user experience leads to more efficient meeting management and improv<\/span><span style=\"font-weight: 400;\">ed productivity.<\/span><\/p>\n<h2 class=\"heading h2\"><b><a id=\"new\"><\/a>New \u201cHop on My Video\u201d Capability<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">What it does:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Easily look and invite colleagues to your video meetings (without needing to manually send them the link to the meeting)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Works for quickly bringing someone into a brainstorming session or inviting missing participants<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Now available on both mobile and desktop platforms<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Why it matters: Spontaneous collaboration becomes effortless, ensuring all necessary participants can join meetings easily. This feature promotes more dynamic and inclusive discussions, potentially reducing the need for follow-up meetings.<\/span><\/p>\n<h2 class=\"heading h2\"><b><a id=\"recorded\"><\/a>Recorded Audio and Screen Share<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-57827\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-06-at-5.38.43\u202fPM.png\" alt=\"\" width=\"1184\" height=\"746\" \/><\/p>\n<p><span style=\"font-weight: 400;\">What it does:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Allows sending recorded audio, video, or screen-sharing content along with messages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enables more nuanced and detailed communication across time zones<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ideal for project updates, training tutorials, and sharing complex ideas<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Why it matters: Distributed teams can communicate complex ideas more effectively, regardless of time zones. This feature bridges the gap between real-time conversations and static email exchanges, potentially speeding up project timelines and reducing misunderstandings. Learn how to get started using this feature <a tabindex=\"-1\" title=\"https:\/\/support.ringcentral.com\/article-v2\/Sending-audio-and-video-messages-in-the-RingCentral-app.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US&amp;pills-nav=desktop_%26_web\" href=\"https:\/\/support.ringcentral.com\/article-v2\/Sending-audio-and-video-messages-in-the-RingCentral-app.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US&amp;pills-nav=desktop_%26_web\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/span><\/p>\n<h2 class=\"heading h2\"><b><a id=\"conclusion\"><\/a>Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">From dramatically improving contact center efficiency to enabling seamless cross-platform integration, these features are designed to enhance productivity, streamline operations, and improve your bottom line.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you&#8217;re a small business looking to punch above your weight in customer service, or a large enterprise seeking to unify your communication platforms, these new features offer tangible benefits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready to see how these innovations can transform your business communication? Contact us today to learn how we can tailor these solutions to your specific needs and help you stay ahead in today&#8217;s fast-paced business environment.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Communication bottlenecks cost businesses time and money. Our latest release targets four specific pain points we&#8217;ve identified through customer feedback. These updates to RingCentral aim to remove common obstacles in contact management, call handling, platform integration, and team collaboration. Contact experience coaching efficiency Call management flexibility Microsoft Teams and cross-platform integration Asynchronous communication for distributed &#8230;<\/p>\n","protected":false},"author":1091,"featured_media":57828,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,4],"tags":[],"class_list":["post-57822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral&#039;s latest release tackles common communication bottlenecks | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Communication bottlenecks cost businesses time and money. Our latest release targets four specific pain points we&#039;ve identified through customer feedback.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral&#039;s latest release tackles common communication bottlenecks\" \/>\n<meta property=\"og:description\" content=\"Communication bottlenecks cost businesses time and money. Our latest release targets four specific pain points we&#039;ve identified through customer feedback.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-20T16:00:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:01:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Blog-Hero_RingEX_Desktop-Phone-Call-overview.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1860\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Esther Yoon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Esther Yoon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/\"},\"author\":{\"name\":\"Esther Yoon\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/1765c084e8065f464d6fe70fdd2f7def\"},\"headline\":\"RingCentral&#8217;s latest release tackles common communication bottlenecks\",\"datePublished\":\"2024-09-20T16:00:51+00:00\",\"dateModified\":\"2025-03-13T13:01:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/\"},\"wordCount\":760,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Blog-Hero_RingEX_Desktop-Phone-Call-overview.png\",\"articleSection\":[\"Communication &amp; collaboration\",\"Customer &amp; employee experience\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/\",\"name\":\"RingCentral's latest release tackles common communication bottlenecks | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-latest-release-tackles-common-communication-bottlenecks\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Blog-Hero_RingEX_Desktop-Phone-Call-overview.png\",\"datePublished\":\"2024-09-20T16:00:51+00:00\",\"dateModified\":\"2025-03-13T13:01:22+00:00\",\"description\":\"Communication bottlenecks cost businesses time and money. 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