{"id":57783,"date":"2024-09-04T23:24:54","date_gmt":"2024-09-05T06:24:54","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=57783"},"modified":"2024-09-18T14:07:16","modified_gmt":"2024-09-18T21:07:16","slug":"what-is-a-prospective-customer-and-how-can-i-convert-them","status":"publish","type":"post","link":"\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/","title":{"rendered":"What is a prospective customer and how can I convert them?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Identifying the prospective customers most likely to benefit from your product or service is crucial for optimizing your sales process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you identify leads based on reliable criteria, not only will they be more likely to convert into deals, but your conversion costs (time and money spent) will go down. And fewer leads means you can afford to spend more time on each lead. That in turn creates the potential for higher profit and growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This guide will help you fine-tune your focus on high-value prospective customers and improve conversions. We\u2019ll show you how to earn their trust so you can convert them into paying customers with greater efficiency and confidence.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">The Importance of Identifying Prospective Customers<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Identifying prospective customers is the foundation of a successful sales strategy. By making sure you know who the right prospective customers are, you can make sure your sales team focuses its energy in the right place.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And if you do manage to target prospects more likely to need and value what you offer, you can do the following.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce time spent on unqualified leads.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increase conversion rates.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shorten the sales cycle.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve customer satisfaction and retention.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Identifying the right prospective customers gives your sales reps a head start. If they already understand the prospective customer\u2019s pain points, they can offer them exactly what they need.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is great not just in terms of that initial sale, but in cementing a long-term collaboration with that prospective customer.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">How to Identify Prospective Customers<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Finding the best prospective customers is tricky, but you can take the following steps to improve your chances.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Define your ideal customer profile<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">First, define your ideal customer profile. This will allow you to simplify sales by narrowing down your focus to the right prospective customers. Consider the following factors.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Industry and company size.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Job title and role in purchasing decisions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pain points and challenges.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communication preferences (phone calls, <\/span><a href=\"https:\/\/www.ringcentral.com\/video-call.html\"><span style=\"font-weight: 400;\">video calls<\/span><\/a><span style=\"font-weight: 400;\">, and so on).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Use these insights to build buyer personas or fictionalized representations of the ideal person or organization you want as a customer. Each persona should feature demographic details, professional targets, and definable needs that your product or service will fill.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Next, deep dive into your current customer base. Identify consistent patterns among your happy customers.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which industries yield the highest conversion rates?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What among their common problems do your solutions solve?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How do they typically move through your sales funnel?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This analysis narrows down your target audience and informs your sales strategies. It helps your sales reps focus their energy on the prospective customers who closely match the ideal customer profile.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just remember, though: your ideal customer profile might change.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reconsider your ideal prospective customer profile periodically if there are changes in the market or compelling feedback from your sales team. By constantly refining your ideal customer profile, your sales effort will continue to reflect the needs of your best prospective customers. This will save time for your sales team and ultimately lead to a higher percentage of prospective customer conversions.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Use data and analytics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This is where the big power of data and analytics comes in. It can give you a heads-up about who your prospective customers are. And it can help you optimize your sales process using customer relationship management (CRM) and predictive analytics.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Using CRM systems effectively<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">A good CRM system supports data-driven sales strategies by doing the following.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tracks interactions with potential clients throughout the sales cycle.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stores key information like <\/span><a href=\"https:\/\/www.ringcentral.com\/can-i-buy-a-specific-phone-number.html\"><span style=\"font-weight: 400;\">custom phone numbers<\/span><\/a><span style=\"font-weight: 400;\"> and communication preferences.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analyzes patterns to identify bottlenecks in your sales process.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Splits your target audience into groups based on various criteria.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To maximize your CRM&#8217;s potential you should do the following.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure your information is accurate and consistent.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Train your sales reps to regularly update information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use tags and custom fields to capture industry-specific information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set up automated reports to monitor key performance indicators.<\/span><\/li>\n<\/ol>\n<h4><span style=\"font-weight: 400;\">Using predictive analytics<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To help you find the right prospective customers, predictive analytics uses historical data to produce future estimates and can help you do the following.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rate leads based on how likely they are to convert.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify prospective customers who match your ideal customer profile.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Predict which prospective customers are ready to make a purchasing decision.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Optimize your <\/span><a href=\"https:\/\/www.dealfront.com\/blog\/how-to-build-b2b-sales-funnel\/\"><span style=\"font-weight: 400;\">B2B sales funnel<\/span><\/a><span style=\"font-weight: 400;\"> by focusing on high-value opportunities.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To use predictive analytics you\u2019ll need to do the following.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collect and clean relevant information from your CRM and other sources.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose the right predictive models based on your sales goals.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continuously refine your models with new information from your sales team.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the insights to prioritize leads and tailor your sales approach.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">By using the right combination of CRM and predictive analytics, you can find more prospective customers and boost your sales team\u2019s productivity, without compromising quality.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Optimize your social media and online presence<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-57785\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image2-3.jpg\" alt=\"\" width=\"1999\" height=\"1334\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Optimizing your social media and overall online presence is an extremely effective way to connect with customers and provide them with a more resounding pitch. This is because you\u2019ll approach customers where they already are, sharing and engaging with content.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LinkedIn is a goldmine for finding prospective customers. To use it properly you should do the following.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Optimize your profile to showcase your expertise and value proposition.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use LinkedIn&#8217;s advanced search features to find prospective customers who match your ideal customer profile.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engage with potential clients&#8217; content through thoughtful comments and shares.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Join relevant industry groups to expand your network and visibility.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share valuable content that addresses your target audience&#8217;s pain points.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This will help you position yourself as a resource, provide you with market intelligence, and help you identify prospective customers considering a purchase at all stages of the purchasing funnel.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Use lead scoring<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">By assigning values to personal attributes and actions taken by prospective customers, you can maximize your sales funnel opportunities. This identification of your strongest leads is called lead scoring.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Developing a lead scoring system<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Here\u2019s how you can create an effective lead scoring model.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify ideal customer key characteristics based on your current customer base analysis.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assign point values to demographic factors like industry, company size, and job titles.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rate behavioral actions such as website visits, content downloads, and engagement with your emails or video calls.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider negative scoring for actions that indicate a lack of interest or suitability.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Work with your sales reps and your marketing team to refine your scoring criterion. They will know what qualities your best leads have.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">Prioritizing high-value prospective customers<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Here\u2019s what you should do once your scoring system is in place.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set thresholds for lead qualification (for example, marketing qualified leads vs. sales qualified leads).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use your CRM to automatically categorize leads based on their scores.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create tailored follow-up strategies for different score ranges.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regularly review and adjust your lead scoring model based on actual sales outcomes.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">With a lead-scoring system in place, your sales team can save time by focusing its efforts on the prospective customers most likely to convert.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ll also be able to do a better job of nurturing and moving leads along your sales funnel with timely messaging and information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember that lead scoring is an ongoing process, so keep driving improvement. You need to make sure your model stays in sync with your customer base by continuing to optimize it based on real outcomes (how many of your leads became happy customers).<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Use referrals and networking<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">By using referrals and networking, you can improve your chances of identifying prospective customers. You can do this by tapping into your existing relationships to identify new customers who are more open to your offerings.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">How you can build a referral program<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Develop a structured system to encourage and reward current customers for referrals.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Educate your loyal customers about ideal referral candidates.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make it easy for customers to refer others, perhaps through a dedicated <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/local-numbers\/overview.html\"><span style=\"font-weight: 400;\">phone number<\/span><\/a><span style=\"font-weight: 400;\"> or online form.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow up promptly on referrals to maintain momentum.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You could even combine a referral program with targeted networking at industry events. This would help you fill your sales funnel with more prospective customers, as well as warm up cold leads with endorsements from people you know and trust.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Bonus points<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To further improve your prospective customer identification, consider the following tips.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Align sales and marketing by developing targeted content and collaborating on nurturing leads.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use AI-powered prospecting tools and data enrichment solutions to improve your efforts.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measure success using key performance indicators like conversion rates and how quickly deals were made.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use continuous improvement strategies, and regularly measure your results to refine your approach.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Combined, these tactics can significantly boost your ability to identify, engage and convert high-value prospective customers.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Conclusion<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Identifying prospective customers is crucial if you want to optimize your sales process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By using this guide, you\u2019ll have a better chance of finding your target prospective customers right at the start of your sales pipeline, fine-tuning your sales funnels to suit high-value prospects and improving your conversion rate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember: you\u2019ll need to refine and adapt your methods for finding prospective customers as market and customer needs change.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Frequently asked questions<\/span><\/h2>\n<p><b>How often should I update my ideal customer profile?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You should review and update your profile at least every quarter, or more often if you notice a tipping point in your target market.<\/span><\/p>\n<p><b>What&#8217;s the most important metric for measuring identifying prospective customer success?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">While this is business-specific, conversion rate is probably the most reliable indicator of the effectiveness of identifying prospective customers.<\/span><\/p>\n<p><b>How can I encourage my sales team to use our CRM consistently?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Train them regularly, make learning as easy as you can, and, if possible, link their CRM usage to performance reviews or other rewards.<\/span><\/p>\n<p><b>Is cold calling still an effective way of identifying prospective customers?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If it\u2019s sufficiently narrowly targeted and personalized, cold calling can still work for identifying prospective customers, especially if you combine it with other methods.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Identifying the prospective customers most likely to benefit from your product or service is crucial for optimizing your sales process.\u00a0 When you identify leads based on reliable criteria, not only will they be more likely to convert into deals, but your conversion costs (time and money spent) will go down. And fewer leads means you &#8230;<\/p>\n","protected":false},"author":1221,"featured_media":57784,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-57783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is a Prospective Customer and How Can I Convert Them?<\/title>\n<meta name=\"description\" content=\"A prospective customer may be interested in your product but is yet to buy it. This guide can help your team turn them into a paying customer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is a prospective customer and how can I convert them?\" \/>\n<meta property=\"og:description\" content=\"A prospective customer may be interested in your product but is yet to buy it. This guide can help your team turn them into a paying customer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-05T06:24:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-18T21:07:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1999\" \/>\n\t<meta property=\"og:image:height\" content=\"1333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marvin Varee\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marvin Varee\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/\"},\"author\":{\"name\":\"Marvin Varee\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/0d5525bf0b61d7a19bc6539e2867e531\"},\"headline\":\"What is a prospective customer and how can I convert them?\",\"datePublished\":\"2024-09-05T06:24:54+00:00\",\"dateModified\":\"2024-09-18T21:07:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/\"},\"wordCount\":1661,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg\",\"articleSection\":[\"Communication &amp; collaboration\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/\",\"name\":\"What is a Prospective Customer and How Can I Convert Them?\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg\",\"datePublished\":\"2024-09-05T06:24:54+00:00\",\"dateModified\":\"2024-09-18T21:07:16+00:00\",\"description\":\"A prospective customer may be interested in your product but is yet to buy it. This guide can help your team turn them into a paying customer.\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg\",\"width\":1999,\"height\":1333},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What is a prospective customer and how can I convert them?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/0d5525bf0b61d7a19bc6539e2867e531\",\"name\":\"Marvin Varee\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/260fbb36080067894092a6e6a1d2ecf67f4852b2b6e14ab88dada147fe3d3a58?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/260fbb36080067894092a6e6a1d2ecf67f4852b2b6e14ab88dada147fe3d3a58?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/260fbb36080067894092a6e6a1d2ecf67f4852b2b6e14ab88dada147fe3d3a58?s=96&d=mm&r=g\",\"caption\":\"Marvin Varee\"},\"description\":\"Marvin Varee is the Senior Director of Growth Marketing at RingCentral, where he has been driving exceptional growth strategies since September 2019. With over five years at RingCentral, Marvin has played a pivotal role in scaling the company's ABM and Integrated Marketing initiatives and implementing effective demand generation tactics. Before joining RingCentral, Marvin led demand generation and integrated campaigns at FinancialForce and managed global campaigns at Zuora. His career began at Oracle as a Mid-Market Applications Account Manager. Marvin holds a Bachelor of Arts in Political Science from the University of California, Berkeley, and is a Marketo Certified Expert. Known for his strategic vision and results-driven approach, Marvin continues to elevate RingCentral's growth trajectory.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/marvinvaree\/\"],\"url\":\"\/us\/en\/blog\/author\/marvin-varee\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"What is a Prospective Customer and How Can I Convert Them?","description":"A prospective customer may be interested in your product but is yet to buy it. This guide can help your team turn them into a paying customer.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/","og_locale":"en_US","og_type":"article","og_title":"What is a prospective customer and how can I convert them?","og_description":"A prospective customer may be interested in your product but is yet to buy it. This guide can help your team turn them into a paying customer.","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2024-09-05T06:24:54+00:00","article_modified_time":"2024-09-18T21:07:16+00:00","og_image":[{"width":1999,"height":1333,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg","type":"image\/jpeg"}],"author":"Marvin Varee","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"Marvin Varee","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#article","isPartOf":{"@id":"\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/"},"author":{"name":"Marvin Varee","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/0d5525bf0b61d7a19bc6539e2867e531"},"headline":"What is a prospective customer and how can I convert them?","datePublished":"2024-09-05T06:24:54+00:00","dateModified":"2024-09-18T21:07:16+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/"},"wordCount":1661,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg","articleSection":["Communication &amp; collaboration"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/","name":"What is a Prospective Customer and How Can I Convert Them?","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg","datePublished":"2024-09-05T06:24:54+00:00","dateModified":"2024-09-18T21:07:16+00:00","description":"A prospective customer may be interested in your product but is yet to buy it. This guide can help your team turn them into a paying customer.","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg","width":1999,"height":1333},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"What is a prospective customer and how can I convert them?"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/0d5525bf0b61d7a19bc6539e2867e531","name":"Marvin Varee","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/260fbb36080067894092a6e6a1d2ecf67f4852b2b6e14ab88dada147fe3d3a58?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/260fbb36080067894092a6e6a1d2ecf67f4852b2b6e14ab88dada147fe3d3a58?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/260fbb36080067894092a6e6a1d2ecf67f4852b2b6e14ab88dada147fe3d3a58?s=96&d=mm&r=g","caption":"Marvin Varee"},"description":"Marvin Varee is the Senior Director of Growth Marketing at RingCentral, where he has been driving exceptional growth strategies since September 2019. With over five years at RingCentral, Marvin has played a pivotal role in scaling the company's ABM and Integrated Marketing initiatives and implementing effective demand generation tactics. Before joining RingCentral, Marvin led demand generation and integrated campaigns at FinancialForce and managed global campaigns at Zuora. His career began at Oracle as a Mid-Market Applications Account Manager. Marvin holds a Bachelor of Arts in Political Science from the University of California, Berkeley, and is a Marketo Certified Expert. Known for his strategic vision and results-driven approach, Marvin continues to elevate RingCentral's growth trajectory.","sameAs":["https:\/\/www.linkedin.com\/in\/marvinvaree\/"],"url":"\/us\/en\/blog\/author\/marvin-varee\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1-7.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/marvin-varee\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/260fbb36080067894092a6e6a1d2ecf67f4852b2b6e14ab88dada147fe3d3a58?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Marvin Varee<\/span><\/a>","rc_author_full_name":"Marvin Varee","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2024\/08\/marvin.varee_.png","rc_author_link":"\/us\/en\/blog\/author\/marvin-varee\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">Communication &amp; collaboration<\/a>","amp_link":"\/us\/en\/blog\/what-is-a-prospective-customer-and-how-can-i-convert-them\/amp","excerpt_title":"What is a prospective customer and how can I convert them?","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/57783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1221"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=57783"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/57783\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/57784"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=57783"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=57783"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=57783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}